Aphrodites Group

We stayed in The Penthouse Retreat. Room was amazing, hot tub facilities were amazing and the steam shower was a lovely touch too. The bed is really comfortable and everything was lovely and clean. Only minor issues was that the smoke pipe for the fire had a hole so smoke entered the room and it smelt. Also the blinds on the balcony doors are really hard to use and come off everytime you try as they’re just magnetic. It didn’t really impact our stay but would come back here 100%

Absolutely heartbroken when we stayed in the Love Haven room for my wife’s birthday. In the outdoor hot tub, half of the jets were not working, and hardly any bubbles were created in the hot tub. at 22:20pm all electricity to the outdoor hot tub was cut off, making the facility unusable for the evening. We decided to use in the indoor spa bath with the TV, again half of the jets were not working in the spa bath and the TV had no signal, yet again another facility we could not use during our stay. The reason you book a stay such as this one with their price tag is to use the facilities, yet we were unable to do so. Additionally the complimentary products of Molten Brown which were provided in the rooms were mandarin and clary sage. At no point during our stay were we asked if any of us could be pregnant, as unsafe use of clary sage in pregnancy is toxic and can cause bleeding and miscarriage. I only knew this as my wife is a midwife and we are currently undergoing private fertility treatment due to being a same sex couple We stayed on Monday night to Tuesday morning, we were unable to wait for the manager to come and speak to us on Tuesday morning. It was confirmed on Tuesday morning she had received our concerns via email, we sent a further email direct to the front of house manager on Wednesday evening. It is now Thursday evening and still no response or acknowledgement for the awful facilities and products they supplied. I am appalled, we have sent aphrodites all our video evidence of our lack of facilities and still not received any acknowledgment

We stayed in the Zen suite, the accommodation was excellent, the bed was super comfortable, the complimentary mini bar excellent and the hot tub with TV screen very relaxing. The location is perfect, overall great value for money. Highly recommended!