Hotel Madrid dengan Sarapan

The hotel is nicely located, you can access the heart of the city by foot quite easily. Other than that, I felt like it was way overrated. The bed is large and comfortable but the room is small, the bathroom is like a leaking closet, there is a tiny window with views over the reception and the bar area which means you have absolutely no privacy if the black curtains are not closed. You hear the plumbing very loudly every time someone is using the flush in their room and you hear everything that is happening in the doorway. The electric plugs are out of their socket, the thing to hang your wet towels are broken and falling down every time you're putting your towel. For a 150€/night room, it felt like a scam as everything is very cheap quality. The worst part was the breakfast. 23€ if you pay the same day, 19,50€ if you book the day before. Guys, it's not worth your money ! It's ultra cheap quality. Something you can expect when you pay 10€ but definitely not more than 20€ ! You cannot even order freshly made eggs. It's all industrial products, very low quality and quite frankly not good (the fried potatoes are horrible). No fresh fruit juice, cold cuts are a disgrace for Spain. Nice gym. Small but well equipped. I haven't seen the pool. So yes the hotel looks good from the outside and the inside but I'm expecting they attract people with that, selling themselves as a hip and cool place but charging you way more than the low quality of what they are truly selling. I will not come back for this price.

comfy place, nice staff, but you need to bring your own hair dryer. Sometimes it’s noisy downstairs but acceptable for me. People here are super nice and outgoing. A bit far from metro but close to attractions. 2 supermarket nearby, super convenient.

O hotel é ótimo, excelente garagem gratuita, o que é muito dificil em Madrid.Nosso voo era à noite e foi-nos permitido deixar o carro no estacionamento mesmo depois do check-out. Muito bom! Pequena caminhada até o metrô e um ótimo centro de compras. Café da manhã excelente, hall grande, agradável e bonito. Não utilizamos as instalações externas porque estava frio, mas há um agradável pátio.

Hard Rock Hotel is conveniently located a short walk from Atocha station. The entrance has steps, and staff kindly helped with our large luggages when we went inside to ask. The lobby looks trendy and welcoming at check-in. We booked a 4-night stay in a family room for two. Paying extra, we chose family room with two washing basins, as shown on their website and confirmed verbally at check-in. However, the room given had an extra rollaway bed set up and only one basin. After reminding front desk that we didn’t need the extra bed and specifically requested two basins, there was some delay—possibly due to language barriers. Eventually, the front desk agreed to rearrange our room. We appreciated this gesture, though initially the staff seemed reluctant, repeating “it is set up like that” and showing blank faces. I had to be assertive to explain that the extra bed defeats the purpose of paying more for extra space. Hotels should understand that some guests pay extra for bigger rooms without needing extra beds. Flexibility to remove the bed would improve guest experience. If I had known, I might have paid less for a standard room. In the end, they moved us to a room without the extra bed and with two sinks. While the staff handled this without smiles, they were friendly and responsive during the rest of our stay. This was my first time at Hard Rock Hotel, and perhaps cultural differences influenced the front desk’s reaction. The room itself was spacious, clean, and well-appointed with tea, coffee, and a daily bottle of water. Though bar noise was audible from downstairs, it was not disturbing, and earplugs were provided. Housekeeping was always friendly and smiling. Overall, Hard Rock Hotel has excellent facilities. I’m unsure if I’d return, but the quality of the hardware is good. Hard Rock Hotel 距離 Atocha 車站步行不遠，10分鐘左右就到。門口有樓梯，我哋自行找了員工幫忙提行李入內。行入酒店大堂見時尚形格。 我哋預訂了四晚家庭房，比標準房貴一點因想多一點空間。並經酒店網頁宣傳圖見此房形有兩個洗手盆，我辦理入住時口頭提醒。但入到的房間已有多一張折疊床，且只有一個洗手盆。致電接待我哋二人不需要額外床，且特別要求兩個洗手盆後，因語言障礙可能溝通較慢，前台最終同意調整房間。 我哋感激有安排，但起初員工態度似乎有些抗拒，還說「額外床就是這樣安排的」，臉上毫無表情。我必須堅持解釋，多出來的床反而讓付費多出空間變得無意義。酒店應該理解或有單人住客會想選擇較大空間房形。能夠靈活移除或調整額外床會提升客人體驗。 最後，前台換了沒有額外床且有兩個洗手盆的family room房間。雖然當時處理時員工面無表情，但整體服務期間他們都友好且回應迅速。這是我第一次入住 Hard Rock Hotel，或許文化差異讓前台員工對這類服務顯得不自在。 房間本身寬敞乾淨，配置有茶包、咖啡及每日一支水。雖然能聽到樓下酒吧的聲音，但不影響休息，床邊還有耳塞。客房房務人員總是帶著笑容，非常親切。 總體來說，Hard Rock Hotel 硬體設施優秀，但暫時不確定會否再次入住。

We had a wonderful stay in Crowne Plaza Centew Retiro. Few min walk to Metro. Ginos restaurant and VIPS restaurant are opposite to the hotel and closed at midnight. The junior suite was great with a King bed and a double sofa bed which are big enough for a family of 4. The hotel provided welcome drinks and snacks in the bar. Free Illy coffee capsules and cookies in the room. The minibar in the junior suite was fully stocked and complimentary. All staff are friendly and nice. Thanks Nuria Pastor and your team for the arrangement which made our journey so special. We would definitely recommend our friends to stay here. The hotel was connected with Voco. We also booked buffet breakfast in Voco hotel with kid price EUR15 and Adult EUR 19. Great variety of food and drinks.

We stayed at the hotel for one night and overall had a very positive experience. The hotel is quite large and conveniently located slightly inside from the main street, in a quieter inner area. This actually makes car access very comfortable and convenient. The room itself was great — blackout curtains (which are very important for good sleep), a comfortable mattress, and everything felt clean and well maintained. The service was also good and professional. For a short stay, the price-quality ratio is absolutely fair. Overall, we were satisfied and would consider staying here again.

Albergo vicino stazione treni molto comodo. Servizio ottimo. Staff gentilissimo. Visto il checkout molto presto ci hanno preparato colazione super abbondante pic nic.

La atención al cliente está super bien, la ubicación frente al matadero es perfecta. Pero las instalaciones son malas. He escuchado roncar al vecino de la derecha y al de la izquierda lo escuché en el baño. Era como si estuviéramos en la misma habitación. Y había mucho frío 🥶

This review is not about the €9 breakfast charge. I paid for the breakfast because I had eaten it. This review is about how I was treated afterwards. A simple misunderstanding over breakfast escalated into one of the most unprofessional hotel experiences I have ever had. After I politely suggested that the hotel communicate its breakfast policy more clearly to avoid similar misunderstandings in the future, a staff member, Yansel, began shouting at me from outside the hotel, called me back inside, repeatedly accused me of “trying to play with him,” raised his voice throughout the interaction, claimed that he was the manager, refused my request to speak with the General Manager, and aggressively handled my personal belongings. He pushed and kicked my luggage towards the exit, damaged my bags, repeatedly shouted at me to take my belongings and leave, and I also felt mocked while trying to communicate in English instead of being treated with patience and professionalism. As a solo female traveller, I found this behaviour intimidating and completely unacceptable. Guests should be able to raise feedback respectfully without being shouted at, aggressively confronted, or having their belongings handled in this manner. I later spoke with Raul, who was professional, apologised for the way I had been treated, acknowledged that there had been been a misunderstanding regarding the breakfast, confirmed that I was entitled to leave my luggage after check-out, and informed me that Yansel was not the General Manager or the manager. I appreciate Raul’s professionalism. However, that does not change what happened. Based on my experience, I would not recommend staying at Hotel Mayerling Madrid. There are many hotels in Madrid where guests can expect to be treated with professionalism and respect. In my experience, this was not one of them. As a solo female traveller, I did not feel safe after the way this situation was handled. For that reason, I cannot recommend this hotel and would encourage other travellers to consider alternative accommodation.

Для сети ibis конечно слабовато, но в целом это лучше среднего отеля в Испании за эту цену. Близко к метро, весной можно наслаждаться цветением миндаля в парке напротив