Cari Hotel 3-Star di Madrid

The hotel is nicely located, you can access the heart of the city by foot quite easily. Other than that, I felt like it was way overrated. The bed is large and comfortable but the room is small, the bathroom is like a leaking closet, there is a tiny window with views over the reception and the bar area which means you have absolutely no privacy if the black curtains are not closed. You hear the plumbing very loudly every time someone is using the flush in their room and you hear everything that is happening in the doorway. The electric plugs are out of their socket, the thing to hang your wet towels are broken and falling down every time you're putting your towel. For a 150€/night room, it felt like a scam as everything is very cheap quality. The worst part was the breakfast. 23€ if you pay the same day, 19,50€ if you book the day before. Guys, it's not worth your money ! It's ultra cheap quality. Something you can expect when you pay 10€ but definitely not more than 20€ ! You cannot even order freshly made eggs. It's all industrial products, very low quality and quite frankly not good (the fried potatoes are horrible). No fresh fruit juice, cold cuts are a disgrace for Spain. Nice gym. Small but well equipped. I haven't seen the pool. So yes the hotel looks good from the outside and the inside but I'm expecting they attract people with that, selling themselves as a hip and cool place but charging you way more than the low quality of what they are truly selling. I will not come back for this price.

Albergo vicino stazione treni molto comodo. Servizio ottimo. Staff gentilissimo. Visto il checkout molto presto ci hanno preparato colazione super abbondante pic nic.

The location was perfect, the room was super tiny! I wished there was more room to move around. I had requested a lower bed, but when I arrived they said it was taken by another person, the manager or the person in charge in that shift was a bit rude about it when I asked then why wasn’t I informed, he said: “we don’t have to tell you” in a rude tone. The employee who was checking me in tho was really nice and respectful. The breakfast time, I had employees telling me you only have 5 minutes, coming and unplugging the coffee machine like chill out, why are you so weird about food I paid for lol? So yeah some of the staff need proper customer service training :)

I found this place to meet my needs perfectly. The location, premium room, and independent approach to staying was great for me, although I can see staffed hours being a problem had something gone wrong, I personally enjoyed the hands-off approach after a long day of sightseeing where I did not feel like making small talk. That said, responses via WhatsApp were always helpful, detailed, and timely which made the stay quite stress free knowing help was only a message away. The location is reason enough for me to rebook this place, the wonderful room an even greater reason. If I could change one thing it would have been access to washing facilities as I was staying for 5 days, however, this is something that can be easily planned/prepared for. Should there be any emergency that requires the staff advised me of a laundromat a short walk away. Should I stay in Madrid again this hotel will be the first place I check for accomodation. 

Despite looking like being close to the airport you have a 20 minute ride and the hotel offers no Shuttle Service, leaving you to pay 25€ per ride, costing extra 50€ to go back and forth. The staff wasn’t exactly welcoming nor helpful. The rooms are nice and clean. Next time I’ll look for a better hotel by paying 20€ and save me the extra costs.

Great location, very nice breakfast, there is also a Starbucks right outside the enterance which is nice. Literally a two minute walk to Gran Via street where you can find anything you could possibly need. The staff was polite, the rooms were clean and very quiet at least on the 5th floor :) Overall would recommend and come back again. Gracias Madrid!

La atención al cliente está super bien, la ubicación frente al matadero es perfecta. Pero las instalaciones son malas. He escuchado roncar al vecino de la derecha y al de la izquierda lo escuché en el baño. Era como si estuviéramos en la misma habitación. Y había mucho frío 🥶

Buena ubicacion y acorde al valor. Servicios estandar pero cumple con lo necesario

Byliśmy w wielu miejscach w Hiszpanii, ale w żadnym nie spotykaliśmy się z tak skomplikowaną procedurą dostania się do apartamentu. Zazwyczaj przed pobytem otrzymuje się mailowo formularz do wypełnienia danymi osobowymi oraz instrukcje zameldowania. W tym wypadku mailowo otrzymaliśmy informację: ”W tym obiekcie nie ma recepcji. Skontaktuj się z nim, aby uzyskać szczegółową instrukcję zameldowania.”. W aplikacji Trip.com można było się skontaktować przez komunikator lub numer telefonu. Na komunikatorze nie otrzymaliśmy odpowiedzi, więc zadzwoniliśmy na podany numer (można było wybrać przekierowanie na ”recepcję” lub ”rezerwacje”, wybraliśmy to drugie). Telefonicznie (po angielsku) podyktowano nam kolejne 2 numery telefonu na recepcję, z którą mieliśmy się skontaktować przez wiadomość na Whatsapp. Pierwszy nie odpowiadał, po na drugim po podaniu kodu potwierdzającego z emaila odpisano nam i dopiero w tym momencie otrzymaliśmy formularz do wypełnienia. Po wypełnieniu formularza dopiero otrzymaliśmy właściwy kod do drzwi, numer apartamentu oraz adres (!) - okazało się, że nasz apartament jest w budynku naprzeciwko adresu z ogłoszenia. Nie był to najprzyjemniejszy proces zameldowania do przejścia w upale i z bagażami. Wydaje się że ten sam problem spotyka wielu odwiedzających - na klatce jednego z budynków (pod adresem z ogłoszenia, nie tego w którym ostatecznie mieliśmy pokój) mieszkańcy umieścili kartkę informującą turystów, że na dwóch ostatnich piętrach budynku nie ma apartametów dla turystów. Sam apartament w porządku, przede wszystkim dobrze działała klimatyzacja, dosyć dobrze wyposażony. W rzeczywistości wyglądał trochę gorzej niż na zdjęciach. Nie było Wi-Fi, za to leżał na podłodze odpięty niedziałający router.

how much I love Spain is how badly I was frustrated by the poor service provided via one of the telephones they left for contact upon arrival. The guy on the phone was really irritable and if you don't speak Spanish be ready for feeling stupid, dumb, and unwelcome. Up to 7 tourists arrived by 3 pm and we were all trying to get the formularios on our whats app to eventually get into the rooms but the codes weren't working in the beginning. Complete chaos. I won't dwell into the room conditions (the smell, the bed, the patio view), putting 5 stars to that because I can tolerate A LOT as long as the room ain't have living objects in it. I didn't see any cockroaches so it was fine in the end. Plus a good wifi connection, perfectly cleaned shared bathroom. See, I can put up with many things - so imagine how bad the service was to spoil the stay even for me. In my background they usually say that for this level of quality and an unmatching price the reception is considered to ”kiss clients' a**es” (I don't support this discourse). Here - ... vice versa.