Cari Hotel 2-Star di Madrid

This was my very first hostel experience, and I’m so happy I chose this one! From the moment I arrived, the reception staff made me feel so welcome. Everyone was incredibly kind, helpful, and always happy to answer any questions I had. The hostel was very clean, the bed was comfortable, and the overall atmosphere was amazing. It had such a friendly, relaxed vibe that made it easy to feel at home. Staying here made my first hostel experience even better than I expected, and I would absolutely stay here again. I highly recommend it to anyone looking for a clean, comfortable, and welcoming place to stay!

The room is lack of ventilation. Vibration sounds of unknown ventilation starts from midnight til morning for two days. The shower room has no normal hooks or chair for clothes and personal belongings. No common area for TRAVELLERS to gather.

The hostel was very clean and i felt really safe staying in this hostel although I was staying in a mixed dorm. People are extremely friendly and this hostel is located right in the city centre!! It is very convenient. Would recommend anyone to stay here.

One of the best hostels I’ve been. Especially for the price, it’s totally worth the money. For 10€ per night I had clean towel, bed sheets, storage cabinet/ locker. They also offer free luggage storage before the check in if you arrive earlier or with a 3,5€ fee for after checkout storage. The location is perfect, in the city centre near metro station. Shops around, restaurants, bars, supermarkets etc. Friendly staff and also offer cold water in the common area (excellent if you have a bottle to refill). The building was clean and also the bedroom, the toilets and showers could have been better. There was also air conditioning, so even though it was a top floor room it was totally fine during the day and night.

This review is not about the €9 breakfast charge. I paid for the breakfast because I had eaten it. This review is about how I was treated afterwards. A simple misunderstanding over breakfast escalated into one of the most unprofessional hotel experiences I have ever had. After I politely suggested that the hotel communicate its breakfast policy more clearly to avoid similar misunderstandings in the future, a staff member, Yansel, began shouting at me from outside the hotel, called me back inside, repeatedly accused me of “trying to play with him,” raised his voice throughout the interaction, claimed that he was the manager, refused my request to speak with the General Manager, and aggressively handled my personal belongings. He pushed and kicked my luggage towards the exit, damaged my bags, repeatedly shouted at me to take my belongings and leave, and I also felt mocked while trying to communicate in English instead of being treated with patience and professionalism. As a solo female traveller, I found this behaviour intimidating and completely unacceptable. Guests should be able to raise feedback respectfully without being shouted at, aggressively confronted, or having their belongings handled in this manner. I later spoke with Raul, who was professional, apologised for the way I had been treated, acknowledged that there had been been a misunderstanding regarding the breakfast, confirmed that I was entitled to leave my luggage after check-out, and informed me that Yansel was not the General Manager or the manager. I appreciate Raul’s professionalism. However, that does not change what happened. Based on my experience, I would not recommend staying at Hotel Mayerling Madrid. There are many hotels in Madrid where guests can expect to be treated with professionalism and respect. In my experience, this was not one of them. As a solo female traveller, I did not feel safe after the way this situation was handled. For that reason, I cannot recommend this hotel and would encourage other travellers to consider alternative accommodation.

We had a wonderful stay at this hotel. The front desk staff were very friendly, welcoming, and helpful throughout our visit. The hotel room was exceptionally clean and well maintained, which made our stay very comfortable. One of the highlights was the stunning rooftop view it was absolutely beautiful and added a special touch to our experience. We enjoyed our stay very much.

I was in a shared female dorm. Nice bed and location. A towel was provided but be prepared for a cold water shower. No real kitchen to speak of. Just a small iced over fridge and microwave. It’s in a nice location and easy to walk to all the hot spots.

Pretty crowded sometimes but I could work and sleep without any problem. My only concern was that AC didn't work at all, sometimes was pretty hot.

The accommodation was clean. They don’t have a lift, but it’s alright to walk a few stairs. Shared bathroom and toilet. Water for showering was hot enough. There is a fan in the room. The location was close to a 24 hour supermarket. The downside is that there was not water boiler for people who need hot water:( but overall it’s good

The room was impecable. Though I would like to have a little rack on the shower to place my shampoo and conditioner bottles. The bed was comfortable but I wish they had individual pillows instead of just one long noodle-like pillow. The window blinds were extremely hard to scroll up. Regarding the automatic check-in, I had to call the hostel number for them to give me the reservation number which I did not know. It took me a while to complete the check-in. They should also let the visitors know that they have to walk upstairs so light luggage is recommended here.