Cari Hotel 5-Star di Madrid

The hotel was very clean. The staff was friendly and very helpful. It was next to the train station which helped us get to the train quickly. However it is a ways from the downtown area with shopping and palace,, Taxi is needed. The staff in the bar area was very friendly. The rooms are spacious and very clean. Good Wi Fi. Highly recommended.

Fabulous hotel! Service was excellent throughout the hotel including reception, concierge, restaurant/bar, housekeeping. When we checked in, the concierge was able to make a reservation on the spot for us at a very popular restaurant in Madrid!

Amazing stay! We paid to upgrade to the room with Christmas market view and it was all worth it. The room is clean and spacious. Staffs are friendly and helpful. The location is very convenient. I’ll recommend to my friends and family coming to Madrid.

Отель великолепен,но до реконструкции в номерах было тише.Теперь в номер ведет не звукоизолирующая дверь (виден свет под дверью из коридора),когда гости в коридоре разговаривают,либо когда катят багаж или тележки сервисных служб,то в номере их слышно.Это единственный существенный недостаток отеля.

I would give 10/10 to this hotel i stayed 6 nights clean , nice smell , excellent house keeping service, excellent staff, excellent location just few steps to gran via and lots of restaurants, cafes, shopping , metro and bus station infront of the hotel , royal palace withen walking distance , park infront of the hotel with daily activities like DJ and outdoor cinema excellent facilities gym, sauna, swimming pool, air conditioning, spacial thanks to Ahmed and carla for their nice service and hospitality,

O hotel é ótimo, excelente garagem gratuita, o que é muito dificil em Madrid.Nosso voo era à noite e foi-nos permitido deixar o carro no estacionamento mesmo depois do check-out. Muito bom! Pequena caminhada até o metrô e um ótimo centro de compras. Café da manhã excelente, hall grande, agradável e bonito. Não utilizamos as instalações externas porque estava frio, mas há um agradável pátio.

This is a serious complaint about the restaurant Market of this hotel. I stayed here for three days this time, every time I sit there for more than 10mins just to wait for service. Others western tourists got served the water immediately. The waiter also did small talk with them, but me? Totally ignored by all the waiters! I have to call them, after I just ordered the sandwich then the waiter grabbed the menu from me! I have to chase him to ask for tea!

This hotel is very unique, with each floor featuring its own distinctive design. The rooms are spacious and comfortable. It was the first time I've stayed in a room with a projector instead of a traditional TV, which was an interesting and fun experience. The hotel is conveniently located, just a 5-minute walk from the nearest metro station and about 5 minutes from a supermarket behind the hotel. The staff were friendly, welcoming, and polite. The breakfast offered a great variety of choices and everything tasted excellent. It was probably the best hotel breakfast I've had outside Northern Europe. One thing to be aware of is that the rooms are not very soundproof. I could almost hear my neighbor taking a shower! XD It would also have been nice to have a refrigerator in the room for storing drinks and snacks. That said, these are only minor drawbacks. I would definitely recommend this hotel to anyone who prefers staying outside the city center. It's an excellent option with easy access to the metro, which takes you to the city center in about 20 minutes.

My stay at the Intercontinental Madrid was an absolute delight from start to finish. The hotel's location is truly unbeatable, placing me right in the heart of the vibrant city, allowing easy access to all the must-see attractions. The service was impeccable - the staff went above and beyond to ensure my comfort and satisfaction throughout my stay. The highlight for me was the Club Lounge experience; the exquisite service and attention to detail truly made me feel like a valued guest. I highly recommend this hotel for anyone looking for a luxurious and memorable stay in Madrid.

Staff are friendly and helpful. We had problems in charging our car. We asked for help and they came in a minute to help. Carpark is just in the basement and so we could unload luggages and took the lifts from basement up to our room floor directly. Very convenient. Room : spacious Breakfast : not worth, only few varieties. Cleanliness : looks clean in general. But I think the hotel should pay more attention to the 'little things'. One spoon in the room and a plate in the breakfast restaurant had dirt.