Hotel Incheon dengan Sarapan

The service from start to finish was amazing!! The hotel was beautiful and the staff was very friendly, shame I couldn't stay longer but I definitely enjoyed my stay and will definitely be back to visit! Before I checked in, did a little bit of shopping, ate lunch and visited the Wonder box it was so much fun! Cimer was needed and the art museum was also pretty! Thank you once again to everyone who assisted me xx

Second time staying at this hotel. The F&B section at Restaurant 8 has been consistently amazing thanks to the team especially the dedication by Julie (manager) who exceeds expectations and often goes the extra mile. What did fail this time round was the concierge staff who had booked us to the wrong destination through their local taxi and had also misinformed us that credit card was accepted when in fact the driver requested for cash. It ruined our morning especially when we only had 1 day to explore Seoul. The hotel did reimburse our ride from the erroneous destination to the one we were meant to have been dropped off initially. Overall, I would rate my stay a 3/5 due to the experience with concierge at the hotel.

I really enjoyed my stay at this hotel, especially the room. It was clean, comfortable, and I slept very well. The bed was soft and comfortable, the air conditioning worked well, and the bathroom was nice. I particularly liked the automatic toilet. The staff were friendly and provided good service. I also appreciated that the hotel allowed me to leave my luggage both before check-in and after check-out, which was very convenient. There is a free amenities area where guests can help themselves to items such as tea, coffee, toner, lotion etc. There is one bottle of water for each day for the single room. There is also a water refill station at the lobby where you can refill your own bottle, which is a nice and convenient feature. For guests staying in a single room, the hotel provides one bottle of drinking water per day. If you do not need room cleaning, you can simply hang the “Do Not Disturb” sign on the door. The hotel will still leave fresh towels and a bottle of water in a bag outside your room, which I found very convenient. The hotel provides breakfast every day. The food was good overall, but I would recommend adding English labels to the dishes so international guests can easily know what each menu item is. The location is very convenient because the hotel is directly connected to Bupyeong Station. However, for first-time visitors, finding the way out of the station can be quite confusing. Bupyeong is a very large station with many shops and shopping areas underground, so it is easy to get lost before finding the correct exit. Clearer signs to the exits would be very helpful for first-time visitors. Another nice point is that Bupyeong Park is about a 15-minute walk from the hotel. It is very convenient for guests who enjoy going for a morning walk or run. One thing that could be improved is the elevator system. The elevators are divided by floors, and only 2 out of 4 elevators serve the rooms on the 15th floor and below, so you may have to wait a little longer during busy hours. Overall, I had a pleasant and comfortable stay. The room was clean and comfortable, the staff were helpful, and the location was convenient.

I wouldn’t recommend. First of all the check in time is really time. You cannot check in til 8 even though you arrive like at 7:40. Towels are not cleaned properly, stains. Location: Far from subway station, more than 10 mins walk. The check-in staff do not give any instructions. No instructions on AC, lights etc. We have to figure out ourselves. FYI, for people who want to stay here, the remote control is the remote for all. They do have USB charger either, so make sure you bring the converter. No shuttle bus if you need it after 8 AM. No Breakfast

Perfect location near the airport, for a quick layover, or to visit a concert at Inspire. Extremely clean and good service.

We arrived at night and the neighborhood is very dark. The location requires you to have a car or you won’t be able to go to restaurants in the evening, especially with children. I think most places in this area are like this. But everything else about this hotel was exceptional, especially the receptionist. I think her name was Erin Young? We had issues with the booking, baby bed rails, and dinner— she graciously helped us made us feel welcome and solved one issue after another like Mary Poppins. It was just the help we needed after a long day of travel with the kids. On the 4th floor, there’s children’s playroom which is clean and equipped with lots of entertainment. We hung out on the 7th floor where there’s a cafe with children’s books and a 24/7 convenience store. We were bummed we didn’t get to try the kiddy pool and the rooftop area but for the little time we had there, we absolutely loved our stay.

I had a disappointing experience with the front desk staff, even though the hotel itself was quite nice. Before my arrival, I emailed the hotel to ask if early check-in would be possible since my flight landed in the morning. I also asked Trip.com to contact the hotel on my behalf. Neither the hotel nor Trip.com informed me that there would be an additional charge for early check-in. They only asked what time I expected to arrive. When I arrived at around 10:30 AM, the receptionist showed no expression and immediately told me that if I wanted to check in then, I would have to pay KRW 11,000 per hour. Since I wasn't informed of this policy beforehand, I decided to leave the hotel, have breakfast, and spend some time sightseeing instead. I returned at around 1:00 PM, and the same receptionist was at the front desk. She was even eating at the reception counter in the hotel lobby. Without any greeting or smile, she told me that if I wanted to check in at that time, I would need to pay KRW 22,000. I paid the additional charge because I had no other choice. I have stayed in hotels all over the world, and this was honestly the worst front desk service I have ever experienced. What made it even more disappointing was that the hotel was far from busy—there appeared to be many vacant rooms. The hotel itself is good, but the poor attitude and lack of professionalism from the front desk staff left a very negative impression. I hope the management will provide better customer service training in the future.

Excellent rooms. Administration gave me free upgrade to the suite and it was very nice. Room was so spatious, clean and comfortable. I had breakfast and it was good as well. Airport provides free shuttle service which is also convenient. Definitely I will come back.

The worst mattress ever. Could not sleep. And service terrible. Front desk clerk missing from 8 to 8 nobody unt the evening. During the day rarely somebody there. Room smaller but the worst is the mattress. I could fill every spring. I think that was the box spring not the mattress itself. No shuttle even if they advertised. It doesn’t exist. So the front desk said. Not wanting to stay again here 🥹

Enjoyed our stay at this hotel. Room is clean, cozy and very near to metro station.