Hotel Amsterdam dengan Sarapan

This boutique hotel looks cute for its design, but their business practices are dishonest! I felt uncomfortable with how they treated customers. First, the room I received was not what I had paid for based on the pictures in the app. During my one-night stay, they claimed the hotel was fully booked and offered me a “special arrangement” in a secret annex. I was taken aback and suspected it was staff accommodations since I accessed my room through a different door that had a sign. When I inquired further, the hostess told me I received an “upgrade” to a canal view room because they were full. However, this room was tiny and the heating didn’t work at all. That night was freezing, and when I asked if the AC could help regulate the temperature, I learned it was only functional in summer. They didn’t have any portable heaters available either. I was shocked that the heating system was inadequate, especially in Amsterdam during the snow. The hostess later offered to switch me to another “staff” room, which I switched later, but it was still cold, and I had to sleep in my down jacket. If your hotel is fully booked, don’t allow overbooking on platforms and provide customers with staff accommodations; that’s not acceptable business practice!!! While the hostess was polite and they did give me a bag of snacks upon checkout, the fundamental purpose of staying in a hotel is to have a comfortable experience, which this stay did not provide. I would not recommend this place to anyone. Additionally, the hotel is overpriced, charging a premium for a small room that simply isn’t worth it. Think twice before booking here. They should refund half of the money I paid for my night for such a dishonest practice!

Great location, walking distance to bus to Keukenhof, tram and Sprinter connections to the airport. The room is clean, staffs are professional. great stay

We stayed in double room with extra sofa bed and it was good value for money. The room was decent size for three persons and it was absolutely nice, modern, clean and well equipped. If you’re coming to this hotel, you don’t need to bring hair dryer as there is regular hair dryer instead of hair blower in the bathroom. The staff was super welcoming and nice. Bonus - there is coffee company nearby if you don’t get breakfast in the hotel.

Here’s a firm, professional complaint that clearly states your concerns without making it unnecessarily aggressive. It focuses on the issues you described and requests a formal investigation. Dear Hotel Manager, I am writing to formally express my deep dissatisfaction with the treatment I received during my recent stay at your hotel. This experience has been one of the most humiliating and unprofessional hotel experiences I have ever encountered. Firstly, I was charged €250 for smoking in the room. While I understand that hotels have strict no-smoking policies and I am willing to accept the applicable penalty if a violation occurred, nothing justifies the way your staff handled the situation. Despite me clearly instructing your staff not to enter my room, they forcefully entered without my permission. At that moment, I was not properly dressed, making the situation extremely embarrassing and a serious invasion of my privacy. This conduct was completely unacceptable. Furthermore, during this interaction, two members of your staff spoke to me in Dutch in what appeared to be an abusive and mocking manner. Although I do not understand Dutch, their tone, gestures, and overall behaviour were intimidating, disrespectful, and deeply humiliating. No guest should ever be treated in such a degrading way. The second issue concerns my food delivery. I had ordered food late at night, and it was left at the reception. When I went to collect it a few hours later, I was informed that the food had been thrown away. I was never contacted, no attempt was made to inform me that my order had arrived, and no explanation was provided as to why my personal property had been discarded. This is completely unacceptable and demonstrates a shocking lack of respect for guests and their belongings. The combination of these incidents reflects an alarming lack of professionalism, respect for guest privacy, and basic customer service standards. I expect the following: 1. A formal investigation into the conduct of the staff involved. 2. A written explanation as to why my room was entered against my explicit instructions. 3. An explanation as to why my food delivery was disposed of without my consent or any attempt to contact me. 4. An apology addressing the unacceptable treatment I experienced. 5. A review of your staff’s conduct and training to ensure that no other guest is subjected to such behaviour. I chose Mövenpick expecting a high standard of hospitality. Instead, I left feeling disrespected, humiliated, and extremely disappointed. I look forward to receiving your prompt response and an explanation regarding these serious matters. Yours sincerely, Lauv Jaiswal If you intend to escalate this to Mövenpick’s corporate customer relations or to post it as a public review, I can also help you draft a stronger version suitable for those channels.

There wasn’t a kettle in the room & mineral water are not provided. So amenities are at its minimal. Room service needs to be request but they just top up towels generally. Overall, it is convenient as the metro is right infront of the accommodation.

Very nice and clean hostel. The reception staff were very friendly. We booked at the last minute and did not expect such a good quality room, but everything was even better than we thought. The hostel is near the ****************** and under a big bar, but it was not too noisy. Most importantly, there was no ******** smell in the room. The bathroom and toilets were also very clean. Highly recommended.

Overall, I had a fairly good experience staying here. The staff were very friendly and always willing to help, which I really appreciated. However, there were a few issues. The bedside area was quite dusty and didn’t seem properly cleaned. Also, there was some confusion with the bed arrangements, and people ended up sleeping in the wrong beds, which was a bit inconvenient. That said, aside from these points, the overall stay was still pleasant. With some improvements in cleanliness and organization, this place could be even better.

Hotel ibis Amsterdam Center is located in the city center of Amsterdam, right next to Central Station and only a 10-minute walk to Dam Square. It near China Town and Red Light Secret Street too Important it is next to Central Station which the PLUS to us 😍🥰😘

The Hotel Library has an unbeatable location and room size! Spacious big bed, enough walking space in the room and nice bath/toilet size too. Location wise it is on the very main road - walking distance of 8-9 minutes from Centraal Station and opposite to the floating Chinese restaurant. The views of the road from our room were really amazing too. Its heater quickly heats up the room. TV is okay size and has few English channels - who doesn’t like to watch a TV in the hotel room before going to bed! Their room service is good - they make the bed and give fresh towels. There are few things that kind of take away one or two stars: - the elevator, though we are happy that they have one, but the one installed is very slow and you have to keep the buttons pressed and if you take the fingers off it stops midway - we asked for top floor since the views are always nicer from a height and they gave us the 3rd floor (top most) however, the hotel must clarify that after 2nd floor there is no elevator to the 3rd floor and to top it up, the stairs to the 3rd floor are so steep they reminded me of exercise called spiderman mountain climbers! - their room service team however do not clean the area around the kettle. We had sugar dropped and used cups kept and they wouldn’t clean on daily basis saying the cups are to be cleaned by the guests - this was shocking! I expect this to be part of cleaning duty irrespective whether i stay one night or four! - TV channels - out of the few that they have most of them wouldn’t air any content and just names of the channel which is quite irritating when you are given only two-thee channels to flip through. Overall i rate it a 3.5 / 5 for the staff at the reception were really polite - all of them! Happy to recommend this!

We spent our winter holiday here and there are plenty of local groceries stores around. The train station is just a breeze walk away so it’s easy to travel around. The Zaanse Schans (windmill attraction), Zaandam (‘Lego’ house) is just few stations away from the hotel. Stay wise it’s comfortable but can get tad abit noisy as the sound insulation between walls are rather weak. All in all we will definitely stay here again!