Hotel Lisbon dengan Sarapan

I recently stayed at Hotel Lumen and had a really great experience. The service was outstanding – the staff were friendly, helpful and always ready to assist with a smile. The rooms are delightfully spacious and modern, much larger than what you usually find, with comfortable king size bed. The bar deserves a special mention: they serve excellent drinks and cocktails, perfect for unwinding in the evening at also to see the lightshow from or going out to the patio Location-wise, it's very convenient depending on your plans – close to metro and within easy reach of both the city center and other areas. Overall, highly recommended for a comfortable and enjoyable stay!

The hotel is located next to Liberty Avenue, which leads directly to the center of the old town (20 min by walk). Next to the hotel there is a supermarket ”continente bom dia”, where you can have a delicious breakfast and eat hot food. The rooms are nice, the breakfast is delicious. Pena Palace can be reached from the hotel by taxi for €25 (32 km) in a Tesla car. I highly recommend using a taxi in Portugal.

Serious safety and service failures at Numa Anjos Lisbon, and a broader pattern of unresponsiveness from your digital support during the stay. In the early hours of 25 June, a fire alarm was triggered at the property. The alarm sounded for over 30 minutes. My group and other guests evacuated the building and gathered outside. I understand that Numa operates as an unstaffed, digital-first property — that is the model we booked, and I am not complaining about the absence of on-site staff itself. My complaint is that the digital support which is supposed to replace on-site staff, and which Numa advertises as available 24/7 across the website, the Trip.com listing/booking confirmation, the in-room welcome guide, and the app/check-in instructions, was completely unreachable during an actual emergency! During the alarm and evacuation, WhatsApp — the primary digital contact channel — received no response whatsoever. No one from Numa made contact through any digital channel while the situation was unfolding. Several guests called emergency services directly because there was no way to reach Numa. No fire authority or emergency personnel arrived on site during this period either. They claimed to have security check the property and coordinating with authorities during the absence of active support - we saw no single soul present. We wonder how they checked the safety? The alarm went off itself and guests just went back in without hesitation. The first communication we received from Numa was an email sent around 3:20am — hours after the alarm, and well after the situation had already resolved itself on its own, with zero digital support from your team at any point during the actual emergency!! They said they sent both SMS and email. This is the biggest failure of security protocol - some guests sleep with their phones in silent mode, or switched off or with ear-plugs on like us. Luckily my partner heard the alarm and able to wake me up in time for the evacuation! This was not an isolated incident. It is consistent with a pattern of unreliable response times from your team throughout this stay: • When we requested a room change due to a noise issue (even though requested at the time of booking but told it is automatic assignment), WhatsApp told us an agent would reach out within approximately 15–20 minutes. The actual response came roughly 2 hours later. • When we reported an air conditioning issue of a new room, it similarly took longer to receive any response. And later they accessed our room unannounced even though I asked specifically for the time of check up. Taken together with the fire alarm incident, this shows that the 24/7 digital support Numa advertises does not function as promised, even for routine requests, let alone emergencies. The fire alarm is simply the most serious example of a problem that recurred throughout our stay!! The core issues are: 1. Total unresponsiveness on WhatsApp during a 30+ minute active fire alarm and evacuation. 2. No digital contact or guidance of any kind while the emergency was happening 3. No coordination with or follow-up from emergency authorities, despite guests calling them directly. (it seems their alarm is not linked to authorities?) 4. A delayed, after-the-fact email as the only acknowledgment of the fire alarm — sent only once the situation had already resolved. 5. A direct contradiction between the “24/7 guest support” promised at every booking touchpoint and the repeated, significant delays we experienced for the room change request, the air conditioning issue, and most critically, the fire alarm emergency. For a property built entirely around remote/digital guest support replacing on-site staff, this is not a minor service lapse — it is a recurring failure of the core mechanism guests are told to rely on, with the fire alarm being the point where that failure became a genuine safety issue.

Nice hotel with friendly staff particularly the young lady at the spa reception. Nice sauna, jacuzzi and gym for use. Quiet area close enough to the heart of lisbon. Totally recommending this place.

The location is good and quiet, very near to airport and the metro station. The breakfast selection is also good. The area is flat so theres no need for climbing to go from and to the hotel. I had a great time here

Stayed before but was worse this time. Bed and pillows were really poor and wouldn't come back because of that. It genuinely gave me back pain and affected my sleep The room was also too hot. The internet was sufficient  The breakfast is and was good and the value for money was decent Location is useful - Bolt to the airport costs less than 5 euros. 

The host didn't email the door code to me and there was no one answering the doorbell for the first three times my friends and I tried when it's raining heavily outside that day. I called the owner and they said they would open the door but they didn't and I had to call another time so that they would actually give us the door code to get into the building. The environment around the stay is very dirty, the road is full with dog poops everyday since morning and it smells very bad. My belonging is missing in the apartment when I'm very sure that it was still in the bathroom before we left the room. I'm not sure if the cleaner broke it or something else, but I asked them and they say there's nothing they can do about it. I don't mind if they broke it i just want an explanation about why is it missing and they just ignored me, instead they just say they couldn't find the item. The cleaner cleans the room everyday, the room is clean and is a nice place to sleep overall.

It was a good location, nice and clean, with a balcony, nice staff and they upgraded my room, so the bathroom was in our room, which was good. The only thing is that there wasn't any events, even though they were advertised.

The room is spacious. Clean and has good amenities. It smelled bad inside the elevator all the time. The lobby isn't very present with dirty floors. Breakfast was average. The location was good for me, but a few metro stops away from the touristy spots. But it's a safe location w plenty of other hotel chains, office buildings and restaurants.

O quarto onde fiquei hospedado. Durante a estadia, verifiquei que o quarto acumulava bastante humidade, a qual acabava por condensar no teto e pingar, chegando mesmo a cair sobre as nossas cabeças. Esta situação tornou a estadia desconfortável e pouco adequada às condições expectáveis de um quarto de hotel.