Pengguna Tetamu
31 Januari 2023
We arrived for a whistle stop visit on the 17th October for 2 nights. Journey by taxi to the hotel took around 5 minutes, all nice and simple. Upon arrival we met with the wonderful Ronaldo, do not underestimate what this person can do, nothing appears to phase him and he has an answer for everything. Check in was quick and simple process, as was a brief explanation of where we were and what was available. The property is a timeless wonder, we hate the corporate marble floor and characterless interior and this place is the complete opposite, thankfully. Quirky nooks and crannies everywhere, creaking floorboards and doors to be opened, uneven floorboards, see your case rolling off is a joy to behold, it’s wonderful, the character in this place is brilliant. We were staying in room 2, the library, now the first floor, we had our own seating area which was comfortable and practical. the bedroom had a bed, side tables chair, tv, fridge, tea and coffee making facilities, you need to survive. The bathroom was a good size and covered all our needs. Breakfast is a joy, sitting around a large dining table with other guests sharing stories of travels thus far, is a great start to the day, I’m a fussy vegetarian, but Ronaldo wasn’t to be beaten. Our trip was due to conclude on the 19th with our flight back to Perth, but, thanks to and utter meltdown in customer services by Virgin Australia, that didn’t happen, once again Ronaldo to the rescue, we stayed another night. What then followed was farcical and issues I will take up with #Virginaustralia. A huge thank you to Ronaldo and the team at McAlpine House, you demonstrated a wonderful example of customer services, if you are looking to jump ship, Virgin Australia needs you!!!
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