Hotel berhampiran De Knotwilg, Bruges

Séjour magnifique et hôtel super somptueux la literie super confortable avec service d’étage pour les personnes qui veulent commander dans leur chambre réception 24/24 et parking à proximité de l’hôtel ou l’hôtel à son propre parking et accueil chaleureux et à l’écoute Je recommande cette hôtel

This hotel is fantastic! The location is 2 minutes from the market square although it is quiet. The beds and pillows were comfortable. The room was very large with a refrigerator, a desk and two chairs. The shower and sink are separate from the toilet which was awesome. Both of those rooms were large. This may be the nicest hotel I have stayed at in europe. It felt modern and luxurious from other places we have stayed at. I would definitely stay here again and recommend it to others. I'm not sure what the room is called that we stayed in but it had one large bed.

The only thing good about the hotel was the location. Every thing else was bad. This is NOT a hotel you should book if you are driving and will like to park your car. The hotel will tell you that there is a huge public parking right across but will not tell you that to get to the parking lot will take 15 minutes of driving though walking back is 5 minutes. Also there are no clear directions and the whole old town is mostly one way. Hotel is old and not well maintained. Color scheme is very dark and lights very gloomy. Paint on walls and even doors are in bad shape. Washroom need lot of upgrades. I would never again stay in this hotel in fact will stay away from NH hotel chain.

Really central and convenient location yet we still found it generally quiet and peaceful. The Belfort bells first rang (I think) from 8am in the morn and we did hear those. But they add to the atmosphere. Very tidy and clean room/bathroom. Quite small hanging space and shelves, no drawers. Fine for a few days stay. Altogether compact but feels very modern and had everything we needed. Impressed for the price and had a lovely stay! Luggage storage a useful feature as well behind reception, but bags are not tagged so it's self service/at your own risk.

Très bel hôtel idéalement placé( beaucoup de chose a visiter à pied c’est très agréable), personnel serviable et agréable, il faut juste prévoir le parking en plus du prix de la chambre l’hôtel car pas de stationnement gratuit dans la rue de l’hôtel

I’ve recently returned from a holiday in Belgium during which I spent three nights staying at the less than impressive Ibis Brugge Centrum. Due to travelling with a friend I didn’t stay at the hotel in Bruges where I stayed when visiting the city in November 2022 and unfortunately stayed here at the Ibis instead. We arrived and checked in just after 3pm. I hadn’t been in my room long, and was just sorting out my luggage before going out, when the bedroom door was opened and a man walked in, the hotel had given my room to a second person. The man went off to reception to get a different room and I followed shortly after to complain about the error. The staff on reception were casually apologetic but told me that these kinds of errors had been happening since a new computer booking system was installed and treated the who issue as though it wasn’t a big deal. I’m aware that implementing new computer systems are never without problems, but in a hotel I would have thought that trying to ensure that the room booking system doesn’t issue a room to multiple people is a pretty basic requirement. As a woman travelling alone it is not a pleasant experience to be in a hotel room and have a stranger walk into the room, it would have been terrifying if it had happened when I had been in the shower or bed, and for the remainder of my time in Bruges I never felt relaxed when in the hotel room. After making my complaint to reception I returned to the room to find that the key card no longer worked. This happened again on my second day at the hotel after a day of sight seeing, and after my previous experience left me wondering if the room had been allocated to someone else while I was out. Even without the experience of the room being allocated to someone else I wouldn’t be planning to return to this hotel; the shower ran cold more than hot, the bed was not comfortable with the mattress feeling like it needed to be replaced, there were only two sockets in the room, one of which was partially blocked by the curtain rail (due to the room being on the top floor the ceiling sloped near the window and the curtain was weirdly hung at an angle), there was mould on the wall beneath the hooks in the bathroom and just a general need for refurbishment. My friend spent the first night in the hotel unable to sleep due to deep vibrations which she assumes were from a nearby generator. The floor was literally shaking. She changed rooms for the remaining two nights of the stay and got the impression that she wasn’t the first person to have complained about the noise problem in room 211. Positives are that the hotel is easily walkable from the train station (although you will be dragging your suitcase over cobbles) and breakfast was a reasonable spread.

Es lindo, ubicación muy cómoda, demasiado básico , no tiene secador de pelo. Pero bien

Decent location if you want to be near the train station and don’t mind a short walk to the town. Access to the hotel on foot is slightly confusing at first as you have to go through a large car park, but it is very close. We stayed for 2 nights. Generally staff we interacted with during the stay were polite and friendly. They were happy to answer questions and help us book a restaurant. The common areas of the hotel are lovely and modern. Free lemon water is provided in a dispenser in reception along with Biscoff lotus biscuits. The bar is nice for a drink before heading out for dinner. The room wasn’t huge but ok given we were going to be out most of the time anyway. No robes or slippers were provided - which we have had in other 4 star hotels in Europe. Also, the plug socket on one side of the bed didn’t work. The room has a nespresso machine (though only disposable paper cups are provided). Although the machine did the job, the plastic tank where the water goes was cracked and there was no lid. Someone needs to regularly go around all the rooms and check everything is in good order. The shampoo/shower gel products are lovely and they do actually provide bath salts which many other hotels don’t. But we had to give feedback regarding the cleanliness and replenishment of toiletries. The floor in the room and bathroom needs to be vaccumed properly as I could see there were a few crumbs and things (when we first entered). When I asked about this they said it gets done before new guests check in but not daily thereafter. The tissue box in the bathroom had one or two scrunched tissues sitting on top of it(?) Just fill the actual box up! This hotel isn’t a bad option for Bruges but don’t go in with super high expectations. As we were there for a short trip we didn’t get too hung up on things but really the attention to detail in respect of the rooms needs to be improved for the price.

We booked this because it has Tesla charging points and we needed two rooms and parking. Had we realised it is a Best Western we would have gone elsewhere. It was snowy and icy and the staff were too lazy to salt the dangerous paths. Breakfast was dire and the waitress (who appeared to be doing everything on her own) gave the impression that she would rather she, and we, were anywhere but there. Inhospitable. The bin outside the main entrance was full on arrival and stayed that way. The male receptionist had nicotine stained fingers, which seemed rather off putting for some reason. You get the measure of the place at breakfast. Every chair is worn out. Typical worst Western. The food was inedible: powdered lumpy scrambled egg, grey mushrooms that looked as if they had been refreshed in hot water, juice made from concentrate. It all looked a bit grubby. Tesla chargers were fine - but nothing to do with the hotel. It's about a 20 minute drove to central Bruges. My advice is use the chargers but stay elsewhere. On no account use the restaurant - they can't cook for toffee!