Hotel berhampiran English Tobacco Belgian Beers and Souvenirs, Bruges

Stayed for two nights in August - booked the night before hence the very hefty £600 price tag! (via Booking.con which obvs took a cut). Staff are friendly so no problem there. Is Central and easy to find which was a bonus. Issues are the 1500 check in time (they sorted it out for 1330 which we appreciated) and the state of the place. Cluttered reception didn't now well, neither did the broken lift for that price. Dubious stain on the floor outside of our room and a dubious smell inside - had to have a spray straight away to get rid. It wasn't £600 worth of room with a dirty feeling carpet, broken bedside lamp, cracked mirror bathroom, tight ass telly you had to pay to get Netflix after initially watching one thing for free and no breakfast - for £600 which still stings. Comfortable bed and clean sheets fortunately. The bathroom was clean thank goodness but rubbish shower curtain rail which fell down and a matching shower head that had a mind of it's own, swivelling every which way but the way you wanted. Right racket from the adjoining bar but after a long day, soon fell asleep. The terrace was the best thing, nice area to sit down when the sun was shining and a shortcut from the bar. Not knocking the staff as I said but just feel robbed, it needs a deep clean, some investment in the tired old decor. A Travelodge, UK budget hotel seems like a five star after this place and and won't be making that mistake again!

Tidy pleasant place to stay . Breakfast is great , my only issue is the toilet room in our room is tiny . I’m not a big person and I had to open the door to pull up my underwear. The bed is huge and comfy . Great shower space but not private if sharing with a friend ( no door with window view of the bed ) Parking is perfect . T zand underground and the elevator brings you out in front of the hotel entrance if you exit pavilion D parking on level -3 All in all it’s a great location and the staff are very nice . I would stay again for sure .

Great service and friendly staff! The hotel decor was grand with the gracious touches and tranquility of the 15th century palace!

So pleased we found this gem of a hotel. Ideally placed for wandering around Bruges, we were able to store our overnight back in the luggage store, then explore before check- in opened. We were warmly welcomed by all staff whenever we had interaction with them and the service was very efficient. We stayed in room 002 which was located through the car park, but was nicely tucked away and quiet….. other than being able to hear the coffee machine through the wall of the breakfast room! It wasn’t a problem though. The room was spacious and had all amenities you would expect to find. The bed was comfortable and air con is available. We did request a double rather than twin, but had two beds pushed together with a single quilt each. It wasn’t a problem for us, but not what we asked for. We didn’t mention it, but I’m sure if we had they would have sorted it. The shower was good, and teas & coffee is available in the room. There was a fridge, but no milk. I’m sure you could ask for milk at reception if desired. All areas were exceptionally clean, and we did check out the spa, but it’s a bit dingy in the basement. Shame not to have a pool, but there is a small gym for those who need more than the extensive walking you’ll be doing when exploring Bruges itself! We did consider parking at the hotel, but they wanted us to leave a key and access is tight! We have a large car, so decided to park on Bevrijdingslaan, one of the free parking areas just a short walk from the hotel. Other car parks are available, but we were able to leave our car here for free overnight. The hotel were very helpful prior to our stay in advising the closest car parks to the venue.

The room was tight and some mosquitoes were in the room which was very annoying.

Personnel très professionnel, beauté l'intérieur de l’hôtel incroyable, petit déjeuner extra parfait. Piscine et salle de gym à disposition que nous n'avons pas eu le temps de tester malheureusement. Nous avons eu la change d'être surclassés car l'hôtel n'était pas complet ! Superbe chambre ! L'emplacement de l'hôtel rend difficile le parking de la voiture sans payer. La personne à l'accueil a surveillé notre véhicule le temps de monter nos bagages dans la chambre. ;)

Excellent location, Clean and quiet. The rooms showed as the photos. The bathroom was clean with good amenities, good details. Comfortable stay with a baby, I highly recommend this hotel for couples, families or staying alone.

Wij bezoeken regelmatig steden. In dit geval Brugge. Hierbij een hotel gevonden welk de waarde, uitstraling en authentiek is als geen ander. Dan spreek ik nog geen eens over de gastvrijheid en warmte die Hans en zijn echtgenote ons als gast hebben doen beleven. Een kamer waar niets ontbreekt. Uitermate schoon, airco, apart toilet en badkamer. De inrichting is met respect en met voelbare liefde voor de geschiedenis van het gebouw gerealiseerd. Ik benoem de mooie stoelen, het bed met historie naar Italiaanse Lucca. En met de moderne aanpassingen van deze tijd. Regendouche, dubbele beglazing, led tv en karakteristieke meubelen. Het uitgebreide ontbijt wordt geserveerd in het oudste deel (14e eeuw) van het hotel en niet alleen door de talloze broodjes, beleg, vers fruit maar zelfs zonder het ontbijt is al een belevenis. Kortom fantastisch en wij komen hier zeker nog .. keren terug.

We stayed here for 2 nights whilst on a cycling tour. My husband was feeling unwell and we needed to arrange for an electric bike for the second week. Geert (reception) was amazingly helpful in talking to the bike hire company who between the two of them magicked up an electric bike in time for our departure. Geert went above and beyond what you would expect from reception. Also Benoit was very kind and patient in explaining the foibles of an electric bike to us, in addition the room and breakfast were great. Thank you