Hotel berhampiran Neuhaus Chocolates, Bruges

Muy buen Hotel. es muy cómodo, hay de todo, Sauna Piscina, muy buen desayuno. todo limpio, personal muy agradable, recomendable 100%

The only thing good about the hotel was the location. Every thing else was bad. This is NOT a hotel you should book if you are driving and will like to park your car. The hotel will tell you that there is a huge public parking right across but will not tell you that to get to the parking lot will take 15 minutes of driving though walking back is 5 minutes. Also there are no clear directions and the whole old town is mostly one way. Hotel is old and not well maintained. Color scheme is very dark and lights very gloomy. Paint on walls and even doors are in bad shape. Washroom need lot of upgrades. I would never again stay in this hotel in fact will stay away from NH hotel chain.

The facial tissue run out only 2 left, I had to ask at the front desk, kind of unusual for a 5 star hotel, not paying attention to such service. And we paid over $200 per night. Hmmm

Très bel hôtel idéalement placé( beaucoup de chose a visiter à pied c’est très agréable), personnel serviable et agréable, il faut juste prévoir le parking en plus du prix de la chambre l’hôtel car pas de stationnement gratuit dans la rue de l’hôtel

I’ve recently returned from a holiday in Belgium during which I spent three nights staying at the less than impressive Ibis Brugge Centrum. Due to travelling with a friend I didn’t stay at the hotel in Bruges where I stayed when visiting the city in November 2022 and unfortunately stayed here at the Ibis instead. We arrived and checked in just after 3pm. I hadn’t been in my room long, and was just sorting out my luggage before going out, when the bedroom door was opened and a man walked in, the hotel had given my room to a second person. The man went off to reception to get a different room and I followed shortly after to complain about the error. The staff on reception were casually apologetic but told me that these kinds of errors had been happening since a new computer booking system was installed and treated the who issue as though it wasn’t a big deal. I’m aware that implementing new computer systems are never without problems, but in a hotel I would have thought that trying to ensure that the room booking system doesn’t issue a room to multiple people is a pretty basic requirement. As a woman travelling alone it is not a pleasant experience to be in a hotel room and have a stranger walk into the room, it would have been terrifying if it had happened when I had been in the shower or bed, and for the remainder of my time in Bruges I never felt relaxed when in the hotel room. After making my complaint to reception I returned to the room to find that the key card no longer worked. This happened again on my second day at the hotel after a day of sight seeing, and after my previous experience left me wondering if the room had been allocated to someone else while I was out. Even without the experience of the room being allocated to someone else I wouldn’t be planning to return to this hotel; the shower ran cold more than hot, the bed was not comfortable with the mattress feeling like it needed to be replaced, there were only two sockets in the room, one of which was partially blocked by the curtain rail (due to the room being on the top floor the ceiling sloped near the window and the curtain was weirdly hung at an angle), there was mould on the wall beneath the hooks in the bathroom and just a general need for refurbishment. My friend spent the first night in the hotel unable to sleep due to deep vibrations which she assumes were from a nearby generator. The floor was literally shaking. She changed rooms for the remaining two nights of the stay and got the impression that she wasn’t the first person to have complained about the noise problem in room 211. Positives are that the hotel is easily walkable from the train station (although you will be dragging your suitcase over cobbles) and breakfast was a reasonable spread.

Having stayed several times at the Dukes Palace, Bruges, and this being a sister hotel, I expected a similar standard. It's not. Reception staff cold, unfriendly and frankly, unhelpful. Booked a parking space, but one had not been reserved for me (there's only four parking spaces at the hotel - and one of those was being used by the hotel manager). Was told I would have to leave my car in a public car park. I did not want to do this for security reasons. Having visited Bruges around 20 times, I am fully aware that parking is extremely limited, hence the reason I booked the car park. They had no record of me booking the car park (booked through Hotels.com) and did not have any spaces available (if I had been the hotel manager, I would have offered to move my car for my guest - the fact that this didn't happen tells you everything). I took it upon myself to pop over to its sister hotel, the Dukes Palace, and explained my situation. The staff there were very helpful and said I could park my car in their car park. Why couldn't the receptionist at the Dukes Arches arrange that? Absolute zero customer service. Bar area, whilst very nicely appointed, completely lacked atmosphere, despite being quite busy. Breakfast service was good. Staff within the breakfast room were very helpful and friendly. Courtyard room lacked a courtyard view (please see photo). Bed was very comfy. I was concerned about the low water temperature in the bathroom (I'm familiar with legionella) and reported this to the reception staff. Met with a shrug of the shoulders! Be aware that with the ground floor courtyard rooms, there is a corridor off the car park to access these. The external door does not closely very well and with cars coming and going, the corridor fills with car exhaust fumes. Overall, very disappointed. I will be coming back to Bruges (fabulous place), but will never stay at this hotel again.

Es lindo, ubicación muy cómoda, demasiado básico , no tiene secador de pelo. Pero bien

We stayed here for 2 nights whilst on a cycling tour. My husband was feeling unwell and we needed to arrange for an electric bike for the second week. Geert (reception) was amazingly helpful in talking to the bike hire company who between the two of them magicked up an electric bike in time for our departure. Geert went above and beyond what you would expect from reception. Also Benoit was very kind and patient in explaining the foibles of an electric bike to us, in addition the room and breakfast were great. Thank you

We booked this because it has Tesla charging points and we needed two rooms and parking. Had we realised it is a Best Western we would have gone elsewhere. It was snowy and icy and the staff were too lazy to salt the dangerous paths. Breakfast was dire and the waitress (who appeared to be doing everything on her own) gave the impression that she would rather she, and we, were anywhere but there. Inhospitable. The bin outside the main entrance was full on arrival and stayed that way. The male receptionist had nicotine stained fingers, which seemed rather off putting for some reason. You get the measure of the place at breakfast. Every chair is worn out. Typical worst Western. The food was inedible: powdered lumpy scrambled egg, grey mushrooms that looked as if they had been refreshed in hot water, juice made from concentrate. It all looked a bit grubby. Tesla chargers were fine - but nothing to do with the hotel. It's about a 20 minute drove to central Bruges. My advice is use the chargers but stay elsewhere. On no account use the restaurant - they can't cook for toffee!

Spacious rooms with a full desk to work at and fast wifi make this hotel well suited to business travel. The location is just off the highway which is convenient, although it's located in an industrial area so not well suited for walking/restaurants. The breakfast is one of the best you will find and the bar and restaurant have a limited menu but good quality food. The staff is friendly and they provide excellent service.