Hotel berhampiran Standbeeld ＇ Man met de pelikaan＇ van Josuë Dupon, Bruges

We loved this boutique hotel. It’s spotlessly clean, the rooms are a good size and bright. The staff are most friendly and helpful. The location is perfect. Central but on a quiet side street. A very comprehensive buffet breakfast. We highly recommend this hotel.

Séjour magnifique et hôtel super somptueux la literie super confortable avec service d’étage pour les personnes qui veulent commander dans leur chambre réception 24/24 et parking à proximité de l’hôtel ou l’hôtel à son propre parking et accueil chaleureux et à l’écoute Je recommande cette hôtel

This hotel is fantastic! The location is 2 minutes from the market square although it is quiet. The beds and pillows were comfortable. The room was very large with a refrigerator, a desk and two chairs. The shower and sink are separate from the toilet which was awesome. Both of those rooms were large. This may be the nicest hotel I have stayed at in europe. It felt modern and luxurious from other places we have stayed at. I would definitely stay here again and recommend it to others. I'm not sure what the room is called that we stayed in but it had one large bed.

Second stay at the hotel. The room wasn't quite as big as previous stays, but it was clean and had everything we needed. The hotel itself is beautiful, great service and the breakfast is one of the best I have ever had at a hotel. Of course it's not a cheap stay, but for a 5* it's very well priced and I will definitely be returning again. The only thing I would comment, which is a very particular observation by me, is that tge complimentary toiletries are not branded. It would be nice to have L'occitane, Molton Brown or Elemis especially in a 5*.But as I say, a very lovely hotel and it won't be my last stay

Really central and convenient location yet we still found it generally quiet and peaceful. The Belfort bells first rang (I think) from 8am in the morn and we did hear those. But they add to the atmosphere. Very tidy and clean room/bathroom. Quite small hanging space and shelves, no drawers. Fine for a few days stay. Altogether compact but feels very modern and had everything we needed. Impressed for the price and had a lovely stay! Luggage storage a useful feature as well behind reception, but bags are not tagged so it's self service/at your own risk.

nice location with a bus stop nearby to the train station. there are many waffle shops and souvenir shops nearby. the hotel was renovated from an old building i guess as there is no air conditioner. only a fan was provided. but the scenery outside the windows is great. can view the river from there. the bathroom was bright and clean. however, there was a big step from the door to the door. don’t quite understand why such room was provided to us (we were having two big luggages and two hand carry luggages). other rooms don’t have such steps as no notice was placed at their doors.

Muy buen Hotel. es muy cómodo, hay de todo, Sauna Piscina, muy buen desayuno. todo limpio, personal muy agradable, recomendable 100%

Having stayed several times at the Dukes Palace, Bruges, and this being a sister hotel, I expected a similar standard. It's not. Reception staff cold, unfriendly and frankly, unhelpful. Booked a parking space, but one had not been reserved for me (there's only four parking spaces at the hotel - and one of those was being used by the hotel manager). Was told I would have to leave my car in a public car park. I did not want to do this for security reasons. Having visited Bruges around 20 times, I am fully aware that parking is extremely limited, hence the reason I booked the car park. They had no record of me booking the car park (booked through Hotels.com) and did not have any spaces available (if I had been the hotel manager, I would have offered to move my car for my guest - the fact that this didn't happen tells you everything). I took it upon myself to pop over to its sister hotel, the Dukes Palace, and explained my situation. The staff there were very helpful and said I could park my car in their car park. Why couldn't the receptionist at the Dukes Arches arrange that? Absolute zero customer service. Bar area, whilst very nicely appointed, completely lacked atmosphere, despite being quite busy. Breakfast service was good. Staff within the breakfast room were very helpful and friendly. Courtyard room lacked a courtyard view (please see photo). Bed was very comfy. I was concerned about the low water temperature in the bathroom (I'm familiar with legionella) and reported this to the reception staff. Met with a shrug of the shoulders! Be aware that with the ground floor courtyard rooms, there is a corridor off the car park to access these. The external door does not closely very well and with cars coming and going, the corridor fills with car exhaust fumes. Overall, very disappointed. I will be coming back to Bruges (fabulous place), but will never stay at this hotel again.

We stayed here for 2 nights whilst on a cycling tour. My husband was feeling unwell and we needed to arrange for an electric bike for the second week. Geert (reception) was amazingly helpful in talking to the bike hire company who between the two of them magicked up an electric bike in time for our departure. Geert went above and beyond what you would expect from reception. Also Benoit was very kind and patient in explaining the foibles of an electric bike to us, in addition the room and breakfast were great. Thank you

Spacious rooms with a full desk to work at and fast wifi make this hotel well suited to business travel. The location is just off the highway which is convenient, although it's located in an industrial area so not well suited for walking/restaurants. The breakfast is one of the best you will find and the bar and restaurant have a limited menu but good quality food. The staff is friendly and they provide excellent service.