Hotel berhampiran The Four Horsemen of the Apocalypse, Bruges

We loved this boutique hotel. It’s spotlessly clean, the rooms are a good size and bright. The staff are most friendly and helpful. The location is perfect. Central but on a quiet side street. A very comprehensive buffet breakfast. We highly recommend this hotel.

Muy buen Hotel. es muy cómodo, hay de todo, Sauna Piscina, muy buen desayuno. todo limpio, personal muy agradable, recomendable 100%

The facial tissue run out only 2 left, I had to ask at the front desk, kind of unusual for a 5 star hotel, not paying attention to such service. And we paid over $200 per night. Hmmm

Second stay at the hotel. The room wasn't quite as big as previous stays, but it was clean and had everything we needed. The hotel itself is beautiful, great service and the breakfast is one of the best I have ever had at a hotel. Of course it's not a cheap stay, but for a 5* it's very well priced and I will definitely be returning again. The only thing I would comment, which is a very particular observation by me, is that tge complimentary toiletries are not branded. It would be nice to have L'occitane, Molton Brown or Elemis especially in a 5*.But as I say, a very lovely hotel and it won't be my last stay

Séjour magnifique et hôtel super somptueux la literie super confortable avec service d’étage pour les personnes qui veulent commander dans leur chambre réception 24/24 et parking à proximité de l’hôtel ou l’hôtel à son propre parking et accueil chaleureux et à l’écoute Je recommande cette hôtel

Having stayed several times at the Dukes Palace, Bruges, and this being a sister hotel, I expected a similar standard. It's not. Reception staff cold, unfriendly and frankly, unhelpful. Booked a parking space, but one had not been reserved for me (there's only four parking spaces at the hotel - and one of those was being used by the hotel manager). Was told I would have to leave my car in a public car park. I did not want to do this for security reasons. Having visited Bruges around 20 times, I am fully aware that parking is extremely limited, hence the reason I booked the car park. They had no record of me booking the car park (booked through Hotels.com) and did not have any spaces available (if I had been the hotel manager, I would have offered to move my car for my guest - the fact that this didn't happen tells you everything). I took it upon myself to pop over to its sister hotel, the Dukes Palace, and explained my situation. The staff there were very helpful and said I could park my car in their car park. Why couldn't the receptionist at the Dukes Arches arrange that? Absolute zero customer service. Bar area, whilst very nicely appointed, completely lacked atmosphere, despite being quite busy. Breakfast service was good. Staff within the breakfast room were very helpful and friendly. Courtyard room lacked a courtyard view (please see photo). Bed was very comfy. I was concerned about the low water temperature in the bathroom (I'm familiar with legionella) and reported this to the reception staff. Met with a shrug of the shoulders! Be aware that with the ground floor courtyard rooms, there is a corridor off the car park to access these. The external door does not closely very well and with cars coming and going, the corridor fills with car exhaust fumes. Overall, very disappointed. I will be coming back to Bruges (fabulous place), but will never stay at this hotel again.

Wij bezoeken regelmatig steden. In dit geval Brugge. Hierbij een hotel gevonden welk de waarde, uitstraling en authentiek is als geen ander. Dan spreek ik nog geen eens over de gastvrijheid en warmte die Hans en zijn echtgenote ons als gast hebben doen beleven. Een kamer waar niets ontbreekt. Uitermate schoon, airco, apart toilet en badkamer. De inrichting is met respect en met voelbare liefde voor de geschiedenis van het gebouw gerealiseerd. Ik benoem de mooie stoelen, het bed met historie naar Italiaanse Lucca. En met de moderne aanpassingen van deze tijd. Regendouche, dubbele beglazing, led tv en karakteristieke meubelen. Het uitgebreide ontbijt wordt geserveerd in het oudste deel (14e eeuw) van het hotel en niet alleen door de talloze broodjes, beleg, vers fruit maar zelfs zonder het ontbijt is al een belevenis. Kortom fantastisch en wij komen hier zeker nog .. keren terug.

Es lindo, ubicación muy cómoda, demasiado básico , no tiene secador de pelo. Pero bien

Decent location if you want to be near the train station and don’t mind a short walk to the town. Access to the hotel on foot is slightly confusing at first as you have to go through a large car park, but it is very close. We stayed for 2 nights. Generally staff we interacted with during the stay were polite and friendly. They were happy to answer questions and help us book a restaurant. The common areas of the hotel are lovely and modern. Free lemon water is provided in a dispenser in reception along with Biscoff lotus biscuits. The bar is nice for a drink before heading out for dinner. The room wasn’t huge but ok given we were going to be out most of the time anyway. No robes or slippers were provided - which we have had in other 4 star hotels in Europe. Also, the plug socket on one side of the bed didn’t work. The room has a nespresso machine (though only disposable paper cups are provided). Although the machine did the job, the plastic tank where the water goes was cracked and there was no lid. Someone needs to regularly go around all the rooms and check everything is in good order. The shampoo/shower gel products are lovely and they do actually provide bath salts which many other hotels don’t. But we had to give feedback regarding the cleanliness and replenishment of toiletries. The floor in the room and bathroom needs to be vaccumed properly as I could see there were a few crumbs and things (when we first entered). When I asked about this they said it gets done before new guests check in but not daily thereafter. The tissue box in the bathroom had one or two scrunched tissues sitting on top of it(?) Just fill the actual box up! This hotel isn’t a bad option for Bruges but don’t go in with super high expectations. As we were there for a short trip we didn’t get too hung up on things but really the attention to detail in respect of the rooms needs to be improved for the price.

Spacious rooms with a full desk to work at and fast wifi make this hotel well suited to business travel. The location is just off the highway which is convenient, although it's located in an industrial area so not well suited for walking/restaurants. The breakfast is one of the best you will find and the bar and restaurant have a limited menu but good quality food. The staff is friendly and they provide excellent service.