Hotel berhampiran Planetarium of the Royal Observatory of Belgium, Brussels

I was whisked away to old world opulence as I walked into Le Plaza. The ornate chandelier, intricate carpet, and polished seating created a luxurious atmosphere. I was greeted by a friendly night front desk staff member named Ashley. He checked me in quickly and let me know that I could order something to eat if I was hungry. The elevator ride up to my room was a delight. The hallway was decorated in a vintage style, and my room, 534, felt like a miniature villa. The bathroom was gorgeous, and it had all the amenities I needed. It was a bit of a mix of vintage and modern, with a flat screen TV. The floor-to-ceiling windows let in a lot of natural light, and I woke up feeling luxurious every morning. The food at Le Plaza was delicious. I had breakfast in the hotel restaurant, and it was one of the best meals I've had in a long time. The service was also excellent. I never had to wait long for anything, and the staff was always friendly and attentive. I injured myself during my stay, and Ashley and the other night staff member, Luis, were very helpful. They gave me first aid supplies and helped me get ice for my injury. I was very grateful for their help. Overall, I had a wonderful stay at Le Plaza. The hotel is beautiful, the staff is friendly and helpful, and the food is delicious. I would highly recommend it to anyone looking for a luxurious and memorable stay. The location of the hotel is great. It's in the heart of the city, close to all the major attractions The hotel offers a variety of room types, so you can find the perfect one for your needs. The hotel has a variety of dining options, so you can find something to suit your taste. I hope this helps!

Location is great, in the middle of the city and walking distance to two metro stops, one of them is Sait Catherine. A lot of options to eat and drink around the area. Great location for young people. Hotel is business hotel with minimum facilities. But it is absolutely clean and modern, including very useful USB charger points even right next to the bed on both sides of the the bed. And the room (3rd floor) is quite small. The room I got was facing courtyard so, not much of a view. So, do not expect a great view as the hotel is in the middle of many other buildings. And the air conditioning was working well! When check-in the staff I met, Roberto and Haward, were very friendly, professional and efficient. As I arrived quite early, they did their best to get me a room earlier than usual check-in time. They were courteous and helpful. So, thanks to both of them. On the contrary, other younger staff (looked like interns/new staff, has much to learn from persons like Haward and Roberto. Suggestions: it would have been nice if there were a couple of drinking water bottles, a standard in many such business hotels. Especially, the price of the room was not that cheap, we paid about 180Euro per room per night.

Everything was great. As it was our birthday when we stayed, the staff gave us some small gifts which was a really nice touch.

The hotel was very nice; the staff was friendly and always very helpful. But the location was AWESOME! The hotel is right in the middle of everything. If I have the opportunity to go back to Brussels, I will definitely be staying there again.

I asked AI where to stay in brussels and it recommended this area . The hotel was right in the action, by the main station and the old town square. All the historical sites were close at hand. I'm really pleased I chose it.

Insanely accessible and convenient, literally 1min away from Brussels Central station. Nearest Metro/Tram is a 2-3min walk away. Grand Place, Museum of Original Figurines & St Hubert Gallerie are right behind the hotel. Carrefour express and Relay are nearby if you need to get basic necessities. St Michael & St Gudula Cathedral is a 10min walk away. The room and bathroom is spacious and clean, with good soundproofing. The TV connects to youtube so that's a plus. Loved that there's an extendable clothesline that stretches above the bathtub. Staff were polite and helpful when I had enquiries. Didn't have an ironing board in the room but it was delivered soon after I approached the front desk for it. (Side note: The security deposit took more than 2weeks after my stay to be refunded back to my card)

Location and cleanliness of the hotel was good.The phone on the room was not working hotel suggest change room but we declined and give us 4 complimentary drinking water.

Can't fault cleanliness and location but apart from the entrance hall the hotel is tired and needs upgrading. I have been to the hotel many times before and recommended it to friends but this time it was very disappointing and I wont go there again. They seem to have stripped all facilites and service to the minimum and definitely don't seem to care about the customer experience. On arrival the staff at reception were exceptionally slow and unwelcoming with long queues to check in. The staff were neither helpful nor friendly and at times abrupt and rude. They were uninterested in answering any queries and failed to rectify faults throughout our stay. Having booked 5 rooms there were errors and mistakes with rooms offered against had been booked. I had booked similar rooms at the same time and same rate but the quality and size of the rooms we were given was vastly different. They argued that some of the rooms did not have breakfast included despite having booked for all 5 and had confirmation of booking. They failed to explain we needed tickets for breakfast and failed to give them to us at check in. The rooms were clean but needed updating and redecorating. There were no mini bars or tea/coffee making facilities in the room - but the cabinets had been left taking up space but empty and empty with out shelves so had not been repurposed , taking up space in very small rooms. I had about 4 inches clearance between this cabinet and the bed, making moving around the room awkward. The toiletries provided were sub-standard, a small sachet to cover both body and hair wash which was insufficient for either. The towels were ragged at the edges and needed replacing, further evidence that the hotel has cut back on facilites and quality. Catering was sub standard. There was no way to get a cup of tea or coffee in the morning without going to the breakfast room - you could not get tea or coffee in the room before going down to breakfast - and if you only wanted a cup of tea or coffee in the morning you had to pay £12 for the breakfast to access tea and coffee. There was no drinking water available in the room. The breakfast was poor quality with a limited range and the cooked food was limited and cold. What a shame that this ideally located hotel has gone downhill - I would not recommend it to anyone until they get their act together and employ customer friendly, helpful and competent reception staff.

I had a wonderful stay at this hotel! From the moment I walked in, the staff made me feel right at home. The room was impeccably clean and well-appointed, with a comfortable bed that provided a great night's sleep. The hotel's amenities were top-notch, from the delicious breakfast spread to the fitness center and relaxing spa. What truly set this hotel apart was the exceptional service. The staff went above and beyond to ensure my stay was enjoyable, providing excellent recommendations for local attractions and dining. I can't wait to return to this hotel on my next visit – it exceeded all my expectations!

The room size was OK. I was in a Deluxe room on the 2nd floor with balcony and view to the inner courtyard. I had specifically asked for a quiet room on a higher floor (arrival was on a Friday, stayed until Sunday). During both nights there were festivities going on in the hotel (first a bachelor party and the next night the wedding). The noise (music, etc.) in the evening and during the night was unacceptable for such a high standard hotel. Even when the windows were closed, the noise was clearly audible. Around midnight I went to the reception to complain - both nights. I was told that this event would go on until at least 3 a.m. I was offered to move to another room - but I did not accept that, since I expected to be disturbed by the noise in most rooms. I was told that at my check-out a manager would be available to take in person my complaint - which, of course did not happen. On Saturday after lunch I wanted to have coffee/cake with a friend in the hotel restaurant/terrace. It took the waiter almost 20 minutes to come and take our order. When arriving at our table, he just told us that there is a QR code which we need to scan in to see the menu. We did not place an order and left - very disappointing experience! Another issue was that I was travelling alone and was put in a room with connecting doors, which I believe is not suitable for solo travellers, esp. for females. I informed the hotel about all the above and received only very poor replies. The noise situation has to be improved - if a hotel does not have suitable rooms for parties, then don't rent them out when you have paying guests who at least want to sleep at midnight.