Ulasan Blue Marlin Apartments

Firstly, upon arrival, it wasn’t made clear that the apartment was in a residential building and not a serviced apartment block as expected. There is no reception and we had to wait for the owner to let us in. The building and surrounds are not as advertised as there is now a large construction site metres from our apartment. As the pictures show, this is a large complex that has clearly been in construction for a while and has now totally blocked the sea view that is advertised. The same goes for the apartment itself, it has been redecorated and isn’t as shown. The photos online should have been updated. We were then informed that payment was needed in cash. We expected to pay on a card and this option not been available was never communicated beforehand. The total charged was €199 inc the tourist tax. However, the *********** app (see attached) said it would be €186. Why were we charged more and given no proof of payment? This was an inconvenience as, luckily we had cash, but then needed to transfer more and find a bank to replace this. The apartment stank of cigarettes and the bathroom smelt of stale water. Only one towel each was provided with one small towel that we had to use as bath mat, as there wasn’t one. Toilet rolls, dish cloths, washing up liquid, toiletries and tea towels were also not provided. Stable and basic things needed for a self-catering apartment. The tv in the lounge didn’t work, after an hour we managed to fix it, but the tv in the bedroom isn’t even connected to the electricity- again not as advertised. We had to ask for extra bedding, a sheet and thin blanket were brought to us, but no pillowcases. The balcony was dirty and had large pieces of wood board on it, presumably from construction. I have used *********** for many years and have genius-level 3 rating. Their customer service has been absolutely dreadful. Was told we would get a refund, then a month later told that we couldn't and photos we took of our stay are not proof as we could have obtained these online. Utterly shocking service, no callbacks and you never get to speak to the same person twice!