Hotel berhampiran Cairns Esplanade Lagoon, Cairns

This is definitely a place that is orientated more towards families rather than couples. What was good was the friendly staff throughout the resort, the food and beverage service and the convenient underground parking. Stayed in a deluxe king room on the fifth floor overlooking Cairns city which appears to have been recently upgraded. Room smelt damp on entry and after the first shower it was evident why. It is hard to believe that someone designed the shower so that water flowed directly onto the floor and out into the living area even when you had the least amount of water flow possible. Wee bit of a design flaw I would suggest. Also, when booking a King size bed it would be a good idea to ask guests if they want a second bed in the room along with connecting rooms. I personally have no wish to have connecting rooms unless I am staying as a family. This door along with the front door were not particularly well sealed and you could here plenty of noise from outside and next door. The balcony is marketed as being intimate in yet has one chair and being a connecting room has nothing between you and your neighbours balcony. Hardly intimate. Based on the reviews I am sure this place is perfect for families however, there are better choices for couples elsewhere in Cairns.

I had deluxe sea view double room.Very nice view.The best location,the shore broadwalk is just next to the hotel(can see at my balcony).I’ve read reviews saying it’s old,but actually it’s maintained in acceptable manner.Don’t expect luxurious 5stars design,it’s more like resort style hotel.The pool is big,with a small heated pool.Gym is small but sufficient,always empty.The rooms are clean, tidied up daily.Be careful the bathtub only has half glass covered up, no flooding would happen if being careful. Very nice room though. Helpful and nice front desk staff. Very good for value.

Just spent 3 great days here. We have been Accor Members since around 2010 and this is the best Accor room we have stayed in. We had a Premium deluxe king suite with water views on level 6. Room has a balcony, twin sinks, seperate toilet, large bathroom, lots of space, plantation shutters. King bed was very comfortable. Car Parking underneath the hotel was very accessible by lift from lobby and very reasonable rates @ $12 per day. Front desk staff are friendly and helpful. Room Service Staff and staff in Merchant Breakfast Cafe were excellent, especially Tori and Jamie. Food in Merchant Cafe is very nice, but only cooked options are on the menu. Cereal, Juice & Yoghurt are available if requested. We’d prefer a buffet breakfast, as that allows choice of portions and items. Chilled, complimentary bottle of wine, upon arrival was greatly appreciated. Our Jetstar flight from Sydney was rescheduled and arrived at 10.00am instead of 1.30pm. Upon arrival at The Pullman Reef, the staff prioritised our room to be serviced and we were given access to our room at 11.30am, instead of the normal check in at 2.00pm. Great service !! Thank You

Staff were very friendly, location was the best to walk around the city. Actual room facilities are relatively a bit outdated (no usb receptive chargers) but nothing to complain about. Thanks again to the extremely friendly Korean staff member at the front desk.

Very grand lobby to start with. Nice hotel in a very handy location. We have a good view overlooking the sea, which is great. Just a short walk to the Night Markets. Woolworths is even closer. The Wildlife Doom is just opposite the road. So everything is so handy.

The location is excellent, with spectacular views of the ocean - if you had an Oceanview room. I didn’t originally because my travel agent messed up. But the manager, Richard, was super helpful and was able to give me one after some work on his part. My room was spacious, clean, and had a great view on the top floor. The housekeeping was very good (they promptly replaced a worn out chair), the laundry was prompt, the premises were clean and quiet, and they had a full buffet breakfast. The best part for me was the air conditioning, which kept the room cool even when it was 94 F outside. Also, the location was less than a km from grocers and about a km from some nice restaurants on the Esplanade. So the hotel suited me perfectly.

From the time we arrived the staff were very friendly. We got a package deal and all the free extras were correct(no hunting things down). The food at both restaurants/bar were delicious. While this resort is large and holds many poeple at a time, you did not hear much noise from other guests. Only complaint I have is the putt putt and karts were not open(or stayed open until) as per time stated. Kids didn't get use those facilities. I will book here again.

Thoroughly enjoyed out time at Blue Lagoon Resort. Booking and checkin was easy. The reception staff where friendly, attentive and professional. Our one bedroom unit was well equipped, spotlessly clean and well maintained. Bed was super comfy. Although we had no trouble it was on the second floor up four flights of stairs with no elevator, some may find this difficult. The resort has two pools, one heated, that are also clean and well maintained. Location is great with several restaurants in easy walking distance. Have breakfast in the onsite restaurant. The eggs benedict was delicious and the servings are generous. The price was reasonable and cheaper than most other options around the northern beaches of Cairns.

We just spent a fantastic week at the Alamanda. Before we arrived they arranged transport for us from (and to) the Cairns airport through Exemplar, an excellent shuttle service. A small discount is applied to the transport charge when the Alamanda makes the booking. From arrival and check in until we reluctantly said goodbye, every staff member including Kiley the manager were helpful and friendly. The kitchen/living area of our oceanfront one bedroom suite (#35) was on the top floor with our spacious en suite bedroom, and a second bathroom with shower, on the floor below. The furnishings are modern, there is Miele equipment in the kitchen and laundry, and the entire place was immaculately clean. The wonderful view from our big balcony took in the beach, palm trees, and one of the three swimming pools. The main pool was being renovated but unlike other reviewers, we never heard any construction noise from it. There was an occasional sound or two from what was probably routine maintenance or minor construction, but it was never a nuisance. The Alamanda is at the end of the main street that runs along the beach and is situated such that the street turns before it passes in front of the side of the building where our suite was located. As far as we could tell this was the only accommodation in Palm Cove that didn’t have the street between it and the beach, so no traffic noise. It is a short walk to the many restaurants, bars, and shops on the main street (DO NOT miss the restaurant Vivo - see separate review). Restaurant La Mesa at the Mantra is very good and gives a discount to Accor members, but only if you have your Accor card with you. There is a small well-stocked grocery store very near Alamanda, and a short distance past the store is the Palm Cove Tavern and bottle shop. Gabi in the office were eager to help us sort out an excursion to Kuranda via the historic train from Freshwater, and back down the mountain via cable car. One tour was based from Cairns which would have required us to pay separately for transport to the train station and back from the cable car station. Upon looking at the many brochures in the office we found a brochure for Brett’s one-day Kuranda tour that originates in Port Douglas with a pick up in Palm Cove, eliminating the need to pay for separate transport. It pays to look closely at the brochures. Gabi booked our tour with Brett’s excellent tour (see separate review) and the charge was put on our room. We have told friends and family about our wonderful stay here and some of them are already planning their visits. We will definitely be back!

Booked this online and didn't know what to expect on arrival! I was stunned to see how beautiful the view was. The rooms are basic but clean. I spent most of the time on the huge balcony enjoying the incredible views anyway. There was everything that you need in the fully equipped kitchen and the pool was lovely. Can't fault the summit