Penginapan Intercontinental Hotel & Resorts di Cairo

We arrived late at night to check in. We were already so so tired and yet the reception could not find our room for four with two queen beds which we booked, and specified as non smoking. It took him quite a while, only then to announce happily since he could not find our room, he would upgrade us to a suite. When we went up to the suite, we found that it only has one king bed and cannot accommodate our family of four, so we had to ask again to change room. Took about another 20 mins for them to finally find our room, which sadly, was not two queen beds as advertised but only two double beds. Room was also only set up for 3 with 3 sets of towels. Toiletries were also missing as it seems this room really was not prepared and readied. Took a whole hour for all to be ready, and we were so so tired already. Showers were also very low pressure, very contrary to the Intercon brand. Only good thing was the Italian restaurant.

InterContinental Hotel was absolutely wonderful. The location inside the mall was extremely convenient and made getting around very easy. The hotel ambiance, comfort, and overall service truly exceeded my expectations. Housekeeping was outstanding, special thanks to Mr. Ahmed and Sarah for their professionalism, attention to detail, and warm hospitality. I sincerely appreciate the room upgrade, which added an extra level of comfort to my stay. All staff members I encountered were courteous and helpful, making me feel welcomed throughout my visit. The only small suggestion I would mention is, that the windows should not be allowed to be opened fully, just for the safety of children. Regardless they have child safety locks … Thank you once again for a memorable and pleasant stay. I look forward to visiting InterContinental Cairo Citystars again in the future.