Hotel Cambridge dengan Gim

Clean room, efficient services, friendly staff, and of course, great location. Really enjoyed my stay!

房間很不錯，乾淨，設施齊全，離火車站很近，工作人員很熱情，公共空間也不錯！早餐中規中矩，但用餐空間很大。總體來説體驗很棒！

We stayed at Holiday Inn for 2 nights between May 30 - June 1 2023. Overall the hotel was great and we had a pleasant stay, we had planned to visit the town center and look at the history of Cambridge thus the location was important to us. It was only a short drive (5 mins) to the centre where we could go punting, shopping and to the universities, museums and gardens. We included breakfast in our stay, which I would highly recommend there was a great selection of foods and the pancake machine was a huge win for us. The only thing we were disappointed with was the fact that dressing robes and waters which are usually complimentary in other hotels we have visited, were not included in the room for free and when we asked we were told we could drink the water from the bathroom, which was not pleasant but other factors such as the fact our room was cleaned regularly and the amazing breakfast did make up for this.

Room is small and little bit old fashion style, this hotel is a historical hotel so it doesn’t affect it’s beauty. The room with Park view that awesome, pay 333 pounds per night is ok for the value!! breakfast is good and the hotel is in the town center so it’s very easier to get whatever you want, don’t stay at the hotel near the railway station because it’s still has a distance to the city center!! hotel allowed free bicycle renting service, that’s so nice!!

早餐一般，屬於正常水準，沒什麼特別。房間太小，以這個價位住這麼小的房間，實屬罕見。房間裏衹有一張椅子，找服務員要才給多一張椅子。從貼在門上的圖片看，我們住的是整個酒店最小的一間房。真的很不開心。

where do I start! the room we had was ok but very tired and in need of refurb, we were cold but reception gave us a portable heater, the bathroom was clean except for very dirty grout between tiles especially around the toilet, window blind was broken but useable. The spa pool is tired and cold, the sauna and steam room were good. We booked for an hours massage, my wife went in on time but I was 45 minutes delayed due to no staff. My massage lasted 45 minutes but was ok. We had the Serail mud treatment the next day which should have lasted 40 minutes but it was less than 30 minutes and hardly any steam. The room works on a timer so maybe the timer needs resetting. When I complained we were offer a day pass to the pass to take at another time. The wheel restaurant was ok but with a very limited menu, we booked with one night dinner included which was a choice of three starters, mains & sweet, to upgrade to the Á la carte menu was £30 extra per person which I thought was a little expensive, although a little cold the food was ok. Breakfast was not too bad the full English was not hot and the poached eggs were very watery. We had breakfast booked for each morning of our stay but, it was on the last day we had problems, the waitress asked if we had booked even though our room was on the list, she informed me she had many people booked but not enough space, I was abrupt and informed her the back of house problems are not mine so please seat us, it's not good when staff are telling you they have messed up, I did apologise to her when we left as I did get a little short. On checking out I asked the reception manager if I could speak with the duty manager, i was told they had nobody on site, i asked if they could call them so I could complain, reception told me if I complained she would be Kicked out so at this point I was rather annoyed and let her know, I was then spoken to by the Housekeeping manager and I must say she was the most professional person I had spoken to there, well done to that lady, listened to my complaint and apologised. Thank you Quy Mill for spoiling my 41 year anniversary of the day my wife and I first went out.....

房間小巧幹凈，單人床，獨立衛生間，單人住宿性價比蠻高的。位置很方便，而且很安靜。 酒店工作人員也很不錯👍 有早餐供應，收費，可自己選擇。 出門右轉走不算遠的距離到另外一條路左轉就是商業一條街，各種中餐店鋪林立，很方便。 我願意推薦。

劍橋哪都可以走走到，我們直接導航到酒店，相信googlemap，因為進去那條路口看上去有點小，看到遊船碼頭或我第一張圖片繼續往前就到了。停車場在酒店後面，順着酒店門口繼續開過去就看到了。 11點多到的，check in後給了鑰匙但房間還沒打掃，我們就出去逛了。房間沒有牙刷拖鞋之類，記得自己備好。房間不大但蠻温馨，我們窗外正好對着河，景色還不錯。圖四是河對面拍的酒店。 總的來説還行，方便。主要找一個裝得下我們一家四口的，實在不是很容易。但checkin的時候都不要看護照，離開酒店也沒收停車費，不知道是不是因為我們8點多走的時候太早了嗎。

Given the £150 a night pricing and established brand name, I was unhappy to spend a combined 5 hours queuing to speak to front desk RE a pre-booking query - when they finally answered after 90 minutes wait on my 5th attempt I was immediately hung up on. I booked the ”more with your stay” option which includes parking and nothing more. Further issues occurred at check-in when they attempted to charge me £15 for parking anyway. I explained that this wasn't correct, showing them my booking confirmation and explaining that parking was included as I had confirmed pre-booking. Despite confirming that I wouldn't be charged, I was still subsequently charged £15 necessitating a further call back from myself to resolve. The stay itself was comfortable, the hotel, rooms and facilities are nice and fairly well cleaned.

No bed for third person made up, called receptionist I was told someone will come and do it, this was at 19:00 no one ever came, even after following up over the phone. I spent night sleeping without bedding, on plain sofa bed without a single pillow. Terrible experience and poor service. Not enough towels, just for one person & again after calling reception- I was told that they ran out of towels!!! This was enough for my family to bare after whole day of travel, especially the room booked was Executive one. So expected to be up to highest standard and service to be over the top, this isn’t the case. Cleanliness is very poor - see pictures. Dust everywhere and this wasn’t one day worth. After asking for partial refund due to poor service, I was given a silly look and smile, advised to sent email online. Do not bother going there.