Sunscape Star Cancun

The rooftop was amazing! The staff was so friendly. The resort was pretty, but small. Definitely catered towards people with children. There were A LOT of kids there. The beach was okay, small, clean, and the hammocks were great. Plenty of lounge chairs everywhere. We didn’t have trouble getting one for our group of 4 everyday. The pools were great. The Preferred Club was amazing. Worth the extra money. The rooftop pool was adults/preferred club only, has private breakfast in the morning, and the premium alcohol is great. The views from the top floor are breathtaking. The preferred lounge is another great perk with a wonderful bar, super helpful staff, and a great little buffet for breakfast, lunch, and dinner. The gym is one of the best I’ve seen at a resort. Great selection and several pieces of equipment. The regular buffet was small, but the selection was decent. We ran into a lot of the food being cold, but the flavor and presentation was still good. The coffee shop was also great. The beach grill downstairs was good. The taco bar was so good! Good service, great selection, and good treats. The restaurants on the resort were also good. We did have to wait for an hour most nights to get in, but we would get a drink once we put our reservation in and the wait wasn’t too bad. The way that the resort is built makes some of the areas VERY windy. The gourmet court by the pool/youth pool area was a wind tunnel. Hold on to your plate! Haha The rooms were great! Showers were wonderful, the balcony was great with a huge door you can slide open, the staff kept our room stocked with refreshments, daily snacks, and Nespresso coffee. Yum! The following staff were great: Brian & Kendor on the roof were FANTASTIC. They were so kind, fun, and so helpful. Mario in the rooftop restaurant was great every morning. We also LOVED Miguel in the preferred bar. He made the best drinks. Summary: Great little resort if you have a family with kids and like a smaller resort with less walking. If you want to go for the beach, I’d skip this one. If you only want to be in the pool, it’ll be great for you. Preferred Club is worth the extra money (GET THE PREFERRED CLUB), staff is wonderful, the views are beautiful, food was decent (not the best, not the worst), and it’s close to the airport.

The level of service that is provided and expected of the staff from management is top notch. The food and views at Blue Water Grill is amazing and Carlos is the nighttime bartender there and he will make you some of the best drinks you have ever had. Rodrigo and Alredo run the food and beverage department, and I swear they are all over the place making sure all the guests are happy. Lastly, we stayed in one of the preferred rooms, so we had the pleasure of working with Omar he is super easy to work with and provided excellent service. I want to note this is a kids resort with so many things for the kids to do that you never even notice. We were able to enjoy the same level of relaxation that we would have at an adult's only resort. -Brock & Brooke

Amazing food at every restaurant! Very kind and attentive staff. The beach was clean and I enjoyed the hammocks in the water. Due to the layout of the resort the pool area feels small, but there was plenty of open seating when we went in January. Every room has an ocean view that was beautiful. I also loved the roof top pool option! As someone who is 6 months pregnant, I liked that the resort is pretty compact and walking from the room to the beach, pool or restaurants didn't feel too exhausting.

Cirilio and Gabriel were the BEST serve. They were attentive and serve us with a huge smile on their faces. Thank you! Also, I would like to thank Rodrigo manager for his attention with me and my family. His the BEST. I highly recommend this resort.

We went over New Years and our stay was just as amazing as the past two years we’ve been to this resort! We had Francisco in the buffet for breakfast and lunch almost every day and he was so great with our family! He also has big muscles!!! He will get that!! Our boys did the surfing and they loved it. They had amazing instructors! Everyone is very friendly, the resort is so safe, our kids could wander to and from the pool to the water park. Lots of kids over the holidays they met lots of great new friends! Oscar at the Barracuda bar was fantastic with our kids! They could just walk up and he would know them by name and make our boys the best drinks! This is now our third year in a row here and we will be back again next year! This resort is smaller so it is perfect for a family! The food at this resort is fantastic! Lots of different choices! Cirilo was also a wonderful person! He came to talk to us on our last day to wish us safe travels! Benjamin who works on the pool deck is always so friendly and willing to help with anything you need!! Thanks for the memories Dreams Vista! See you next year amigos!

As a young couple from England, we visited in December over Christmas and overall had a lovely time. Every night we ate in one of the different restaurants and each time we felt like we was going ‘out for a nice meal’. The ambience, staff and food in the restaurants is top notch. When you arrive at the resort you are asked to download an app which you can do pretty much anything on like ordering room service, it was easily accessible & straight forward to use. The rooms - the bed is like sleeping on a cloud, it was amazing! Our original room was on floor 7 & this was spotless and made up in the evenings, however we was moved due our AC being broke. The room was the exact same but definitely not as much effort put in. The evening entertainment wasn’t great and if we hadn’t got talking to a larger group of people & ventured out of the resort in the evenings we would have been bored. We upgraded to the preferred club & as a young couple with no children this was definitely worth it, the rooftop pool is gorgeous, heated and the views are immaculate. The breakfast in the Bluewater Grill is also amazing. On Christmas Day they tried to get us to reserve a table at the buffet at a minimum of $300 which we did not do. We found this slightly disappointing as we’d come away for Christmas not expecting to have to pay out for more. We ate in the Italian restaurant as included in the all inclusive and the food was delicious, we are glad we chose to save our money! The resort itself is extremely safe. It’s clear that a lot of work goes on behind the scenes to keep the resort looking lovely and it really does show. We were extremely impressed. We would like to personally give our gratitude to the following individuals who have made our holiday memorable. Jimmy at reception, Eduardo (Mexican restaurant) David (rooftop waiter), Angel (Italian restaurant waiter), Rueben (Bluewater waiter) Richard (Bluewater waiter).