Homewood Suites by Hilton Indianapolis Carmel

Jacuzzi was out of order. The room smelled musty and was not very clean. It was very quiet there and the breakfasts were decent.

家庭套房，可以煮點東西，早餐也很豐盛，每次出差都住這邊；停車也方便，我經常將車停在自己房窗前，周圍也有超市。

The toilet is dirty and was never cleaned; there are stains everywhere. The floor also need sweep and so are the kitchens and bathroom.

Staff were very friendly and helpful. Hotel was comfortable and it was an easy drive to anywhere in Carmel. Breakfast times were a little odd. Overall a good stay though.

Clean, comfortable. Breakfast was accpetable. They allowed me to check in a bit early. Very conveniently located.

No water for part of the day. Hot tub closed a day. A grocery store was holding job interviews and zoom meetings in the lobby, making us uncomfortable to be there. Ice from the vending machine had dirt in it (all 4 times we tried it). Hallway was never swept and had dirt in it. Trash cans in the common areas were always overflowing. Bed, couch, and especially the pillows were uncomfortable. Evening reception was canceled. An employee was on the second floor and asked me if this was my room - I said no I was down a couple doors to which he responded I knew you were around here (very creepy especially since I hadn’t seen or had an interaction with him prior to this). We had no housekeeping at all - I had to ask for trash bags at the front desk. The kitchen was poorly stocked - no washcloth, one wine glass, 2 regular glasses. I would not recommend this hotel.

Fair property for the price. Staff were friendly at check in, easy to park and check in. Centrally located. Our room faced the highway and we heard road noise all night. Breakfast is standard hotel breakfast; my kids enjoyed the waffle maker. The property is not new; there are small things that would make it much nicer. The vinyl ottoman/table had stains on the sides that would have easily been wiped, the wallpaper was peeling off in the bathroom, the window had streaks running down them (not sure what it was) and the carpet had not been cleaned or vacuumed. Beds, bathroom and kitchen were clean. If in the area again would probably try a different hotel.

Our shower was not working the first night I called the front desk three times. The shower was on but was stuck on cold could not get to turn off. No one come was told there was not a maintenance person overnight. Shower ran full blast all night. Was upset after a full day of travel was looking forward to a night hot shower before bed.

When you pull into the lot it is clear the hotel is not new or updates. It could definitely use some help outside to spruce it up. The lobby looks a little dated, but overall nice. The breakfast area is set up nicely. It is spread out which helps with overcrowding. We arrived in our room after check in and were very disappointed with the look and feel. The room is not well lit, the couch looks very old and well loved and sheets have definitely seen their best days quite some time ago. We went to fitness room and pool and spoke to the front desk about this, but specifically the couch. We expressed concern of what the mattress would look like as we would have kids sleeping on the pull-out. The woman at the desk told us that the mattresses were in great condition and not to worry. After swimming i pulled out the mattress and it was gross. Lots of yellow stains. I went back downstairs and showed her 2 pictures. She didn't seem surprised but told me that they were sold out, there were no managers working and i should complain the next day. She offered extra blankets and sheets to build a barrier. The next day i spoke to the front desk, she told me there were no managers and nothing she could do. This was only after she was on the phone for 15 minutes and kept trying to ignore me, but i waited her out. at check out i told her about the issue again, she took my phone number to have a manager call me, but told me it was doubtful they could do anything