Hotel berhampiran UP Cebu Dormitory, Cebu

There is everything you need, excellent staff, we were always ready to help, the location is excellent near shopping centers, shops, we really liked it

The units were not brand new but they were very clean (no cockroaches which is important for me) spacious, and had all that we needed to make our trip comfortable. Breakfast buffet is very good. We stayed for 31 days so realistically, sometimes there will be food items that are on the repeat. What makes staying here so special is actually the staff. They are amazingly nice, pleasant, respectful and very helpful. Special mention to Seira and Joyce from the business center who responded to all our concerns in a timely manner. Then to the Puso Restaurant staff John and Mark who always greet us with a smile and made sure we had our coffee and drinks ready when we have breakfast. The location is also very good, just a few mins walk away from Ayala Mall. We highly recommend booking here.

A suggestion for improvement - to strengthen the rules in the pool especially to foreigners. My little kids were there swimming and they both asked why those young foreigners were not following the rules, they must be kicked out from the pool. Pity was the attendant who kept on reminding them.

Good location with wide range of amenities. Hotel and room itself are clean, well-maintained with good internet connection. I came with my spouse and small kids, employees (like Riza and Girlie) were helpful and attentive to our needs. My family felt at home during our stay. Everything was very convenient. Good value for money.

CHECK IN - the welcome was warm. Greeted by the security at the lobby and instructed to go to 3rd floor (main lobby) for checkin. Approached the front desk and the woman I spoke with (she was the manager I guess) told me to wait because rooms are still not ready since they were fully booked from yesterday's event. A few minutes later they approched and.proceeded with checkin. They gave us a room, away from the main elevator (which I requested), but gave us the the accessible room just beside the service elevator. I guess they have overbooked because I heard someone said, ”to release the buffer rooms.” The front desk lady who assisted me was nice and courteous. The only thing that was off from that experience was the tone of voice of the lady manager. I guess the regional accent was a factor, but I can sense she was judging me for my looks because I was only wearing slippers that time, and she can't find my booking at first, because it was a last minute booking. Not really creating an issue out of that, but just saying, don't judge, and please, the tone of voice. THE ROOM - everything was great, just a basic room. PROS: A bed, the lights, there's a smart TV, water heater and 2 mugs, a pitcher and 2 water glasses, towels, toothbrush, a hairdryer, 2 rolls of tissue paper, body wash and shampoo refills, airconditioning, and a water refill station near the elevator, hot and cold water in the bathroom. CONS: they could have added slippers (even the reusable ones) because the floor is very cold. The room that was given to us had its bathroom tiles not set properly or balanced, so the water is everywhere in the bathroom instead of going to the drain. RESTAURANT - there's free breakfast at the resto called Seaedr Prime. There's not much from the breakfast menu, and the bangus was not available. It includes the main dish plus fried rice, coffee, and fruit. They had watermelons served during our 2 night stay. SERVICE - it was great. The housekeeper cleaned the room while we're away. OVERALL - I would definitely book this hotel again for a very good deal. Location is nice and I would even compare it to a Holiday Inn.

Perfect for business location, great pool, alcohol drinks, bar. Not good for beach leisure

As the regular patron for this hotel due to their close proximity to the port area and mybus that service toward airport and close to SM mall, few changes has been notices, if your 2 person and had a breakfast you need both to go down in person can no longer pack 1 portion for your sleeping companion that lady in the restaurant is very unpolite. Check in process still not very fast and easy limited house cleaner as it take too long before can clean. They request 1000 pesos for deposit. this hotel has been very crowded now, kids running outside the room and screaming. The bed is good firm comfortable and soft pillows, spacious room bidet in the bathroom, the food is not very appeticing but a few selection.

I stayed here with my brother and we enjoyed our stay. It’s located very near (within walking distance) of a small mall (Parkmall, a very simple mall with a lot of food establishments a National Bookstore, and a Savemore grocery store), and fairly near SM JMall (around 2km away). The amenities are good, but I think it lacks sockets. There is one by the coffee maker, one of the lamps, and under the room phone socket in between the beds, but that one doesn’t work. Upon entering the hotel, you are required to place your bags and belongings in a tray and put it through the X-ray machine, which is good for extra safety but can feel a little bit annoying at times (I don’t like the machine flaps touching my things and just tolerate it at airports since it’s required). The staff was able to get us a room upgrade for free and followed my request of 2 beds instead of a queen -sized bed, which I requested in advance; although my request of a room near an elevator was not able to be accommodated as all the other rooms were occupied. Service is good and they were able to get me an adapter (which I tried to use to get the power socket near the bed to work), but delivery was quite slow. Overall, I would recommend bai hotel for its location, friendly staff, and amenities offered (just wish that the outlet near the bed worked).

We checked in last Sept.15-17 in Fili hotel we had a blast my family were satisfied all the services they offered. The hotel is a five star hotel, so its all worth it what you paid for. The last day we checked out accidentally we left my sons’s iphone in the room we noticed it when we were on the road heading home. I messaged the duty manager MR. STEVEN ROYO SANTIAGO assured to me that phone is just there in the room. Other staff were looking and asking others to help them to find until MR STEVEN SANTIAGO personally went to the room and searched and he found it. I am so happy, HONESTY and INTEGRITY is the right words for you sir STEVEN thank u so much.