Casa do Conto - Arts & Residence

Booked a room here. This hotel is part of the Mr. and Mrs. Smith hotel line that recently partnered with Hyatt. Much to the dismay of many Hyatt members, Hyatt dropped their partnership with SLH (Small Luxury Hotels) and put this line in it's place. I'm a Globalist with Hyatt (Meaning I stayed more than 2 months with Hyatt and Hyatt partner hotels in 2023). This was my first experience with the new partners. Wife and I had a trip planned to Porto Portugal for our 10-year anniversary. Unfortunately, she had a medical emergency and we had to cancel our trip. We gave this hotel more than 24 hours' notice on the cancellation. But to add insult to my wife's medical emergency, this hotel (booked through Hyatt) kept the entirety of our 5 night's stay. They said they have a one-week cancellation policy that I was not made aware of. This was the first trip we've ever had to cancel, and we travel quite a bit. I can tell you the unprofessional and inconsiderate gesture shown to us all but guarantees we'd never stay here or any Mr. and Mrs. Smith Hotel. God forbid anyone have an emergency within a week of their trip. No refund of at least 3 days, no credit for a future trip. They could have done something, and they literally did nothing.

Casa Do Conto If you enjoy the finer things in life, have style and appreciate the best customer service and a personal approach this hotel is for you. The styling of the interior in this hotel is just breathtaking and in my opinion I think it would be difficult for anyone to disagree. The furniture in the breakfast area and the lounge, as well as the bedrooms is worthy of a Centre spread in a home magazine. Sometimes I didn’t want to leave to enjoy the City. Breakfast is amazing at Casa Do Conto. Simple, elegant but plentiful and all presented like it was fit for a King. The staff will happily cook your eggs exactly as you wish to order and mine tasted great everyday. Homemade ‘daily’ changeable items made each breakfast that little bit different and exciting. The staff. Well. They really do bring Casa Do Conto alive. Everyone working here is so lovely and helpful and they really did make us feel special. Super helpful with local knowledge and recommendations and always with a genuine smile. Other reports say a Nespresso machine would be good in the room and I agree but I did notice one in the lounge too and to be honest it made me get down into the beautiful room with the very tasteful music playing at breakfast that little bit earlier. Location we thought was perfect. Out of the hustle and bustle but a short enough walk to the Centre. We tried to mix up the walk to and from the hotel by taking different routes. And finally. The Sister hotel ‘Tipografia Do Conto’ that you have access to is just as wonderful. Bit more hip with a bar but a must see if you stay here. Even to be nosey. We had a few drinks late evening in the garden and was most pleasurable. Staff equally good as Conto. I could live in Casa Do Conto

Stayed here for a full week on my first visit to Porto and Portugal. The venue is pretty unique and very cutting edge in terms of design, actually very good design as it also was a very comfortable stay with everything needed not to mention beautiful breakfasts. What made it very special though was the staff who made us so welcome from the first minute and were just the perfect hosts (and indeed ambassadors for Portugal). Our room was at the rear and was pretty quiet (the concrete interior of the building does echo a little but not to the extent of being a problem). The location is in the less touristy part of the city, but with good facilities around, and a nice walk along the Cedofeita to the river front. Highly recommended overall and excellent value given the unique experience provided.

After flying all night, what a warm welcome we received by manager Marcia, who gave us insights into Porto, its history, where to explore and dine, and with so much kindness. Big enough room, well-appointed and stylish – the vision of the owner, who is an interior designer and it shows. Breakfast is included: a lavish buffet along with eggs to order, lovingly prepared and served in a private space with garden view. We will be pleased to return!

Pour ceux qui s intéressent à l architecture au design aux détails une expérience hors du commun légèrement excentree mais il faut ke me rooter cet hôtel ne laisse pas indifférent. Le personnel est à la hauteur tout est vraiment bien

Accueil très agréable. Hôtel entièrement rénové. Personnel très intentionné, très aimable et compétent (nous avons été aidés pour modifier nos billets d'avion, suite à l'annulation du vol retour) Petit déjeuner parfait et de qualité, tout y est. Véritable havre de paix, très agréable à retrouver après une journée de marche dans la ville. Situation parfaite pour explorer la ville. Notre hôtesse ,à l'arrivée, nous a donnés plein de bons conseils pour visiter la ville. Nous avions pris l'option "Navette à l'aéroport" et le chauffeur nous y attendait. 1/2h après, nous étions arrivés à l'hôtel.