Hotel Mesra keluarga di Changsha

I was extremely impressed by the rooms, facilities and services provided by this hotel. Everyone from the front desk to the concierge went out of their way to help with everything. The rooms are large, bright and comfortable. I went there for the Alec Su concert, the hotel even put his cupboard cut-out in the lobby for us to take photos and played his songs! The location is very convenient for Mango stadium events and the hotel golf carts will drive you to the closest exit and you can walk there in 5 minutes. I will definitely stay here again for concerts.

I booked twin room for my parents and they absolutely enjoyed their stay! So below is my parent's comments: - The location is prime, right in the center of Changsha, close to everywhere you want to go. - The room is nice and what surprised me is that it's river view even if the booking doesn't mention it. - Staffs are all very friendly and responsive - Good quality breakfast with lots of varieties - Club lounge serves good range of drinks and food too If I ever come to Changsha, I won't stay anywhere else but Grant Hyatt :)

It was my first time visiting Changsha, China. I need to share some of my experiences stating this hotel. First, location of great. It was just 15m from the metro station. I used an elevator to get to the first floor with my suitcase. Second, Manager 'Doris' was very kind when I was checked in. Gave me a lot of information about around the hotel. I really appreciate it. Third, the room was great. They said this hotel was the number one hotel in the past, and I agreed. The room was clean and big mine had second floor with two bathroom. Fourth, breakfast was a great impression. I could taste many kinds of Hunan food. For noodles, you can order to lady at the table, I really enjoyed that stired green pepper with pork noodle. I didn't expect great service the first time, but I got a great impression on their service, to be honest. I will be happy to visit this hotel next time.

Although the hotel is a bit aged, the facility is still maintained well. And the location to the walk street central is just few minutes.

Although not the best value for money, it's a very clean and spacious hotel. The only negative I'd say would be noisy air-conditioning which makes it difficult to sleep and the view from the 21st floor (room 2122) wasn't good.

This is a really excellent hotel ! I stayed at this hotel for 4 nights. The location is great and within easy reach of all main sites and the underground system. The rooms are spacious and very clean. I had dinner twice in the Chinese restaurant on 5th floor and both times this was excellent. However, the greatest asset of this hotel is definitely its staff. All staff members are all really efficient with a great attitude and also a nice smile. From the moment I entered until I left, it was right through an excellent experience with all the staff I came across, be it in reception, housekeeping, restaurant or concierge. I have to especially mention Jack, who I believe is the Head Concierge. I asked him how can I buy tickets for the river night cruise, and he arranged everything for me. He called the boat cruise company, bought the tickets for me, sent me the QR code, sent me very detailed on how to arrive at the pier, and sent me messages later in the evening to see whether I had arrived and whether I took the boat. He also gave me his contact details and asked me to call him if I encounter any issues or need any translations. This service attitude of this person is unbelievable and I really want to thank him for all his great support. I really recommend this hotel to whoever visits Changsha.

We had a very pleasant stay at the Haiyi hotel. The room was very spacious, the bath and shower excellent, the towels luxurious. The bed was very comfortable, the pillows perfect. The capsule coffee machine was great and the air conditioning easy to adjust. The reception staff and cleaners very friendly. The breakfast buffet had an extensive selection, a couple of chefs who made pancakes and fried eggs. There is a laundry room and a communal terrace and a small exercise room Highly recommend this hotel, we felt privileged.

Highly NOT recommended. Service is non-existent. Arrived late around 0030hrs on 11 Sep. The hotel receptionist gave the impression that we had interrupted her break. Throughout the whole engagement, there was NO smile on her face. She was rude, and her tablet was still going on with the show she was watching. Breakfast was meh. Tried to get some information from the hotel staff (different staff) in the morning about getting to the train station. She basically said, just navigate your way there, won't go wrong. Then I followed up with a question, whether to turn left or right after exiting the hotel, she insisted that I navigate on my own as she couldn't tell for sure. If you like the location for its closeness to the train station and need no interaction with the staff, you can stay here. Otherwise, if you wish to feel welcome by the Changsha people, I suggest you stay away.

Although the room furniture is slightly dated, it is conveniently located next to i-City mall and serves as a centralised location to explore Changsha. Opt for the daily breakfast and you will not be disappointed. Most of the local food can be found at the buffet and the view on the 43rd floor is magnificent. The only downside was the strong smell of cigarettes that permeated the air in the room. Remember to bring your own swimming cap if u intend to utilise the indoor swimming pool, otherwise u will not be allowed to enter the pool. Swimming caps retail at 40CNY a piece, so BYOC (Bring Your Own Cap)!

The hotel room was absolutely clean, my special wish of a non smoking room got fulfilled, no signs of smoking, no smell at all.