Hotel Kolam air panas di Tirana, Albania

A disappointment!!! We booked and payed for one night in AS Tirana, in advance. Once we got there, at the check in, the reception staff told us we had to pay an extra fee which was composed by the city fee and mandatory fee: 20€/person/night. Honestly, this price does not make any sense. This is almost the price for one night! No receipt with the described fees were provided to us! In any moment this was informed in the reservation and this never happened before in any hotel in Albania. After some research on this, we noticed this already happened to other people and the values vary a lot. Watch out for this! Regarding the room, the hotel apparently have 4 starts, but the floor was lifted up due to water and there was only one blanket. The breakfast was super poor, with very few options. The existing options runned out very fast and we had to wait a lot of time for the food to be replaced. In terms of location, its a 25min walk from the city center and its not easy to find the hotel. The internet was good. Overall, not pleased with this choice, and due to the extra fees we are relieved that we only stayed one night! Suggestion for the hotel: include this on the price!

It’s in a great location, very close to a lot of attractions that tourists will want to meet. Staff are very friendly and accommodating.

Alla reception come detto in tutte le recensioni devi lasciare 100 euro di caparra e 8 euro al giorno a persona per le tasse...e anche se ho detto e fatto vedere che sul sito della prenotazione c'era scritto 1.70 a persona non gli è importato niente!! Quindi sarebbe il caso che il sito stesso aggiorni perché è una presa in giro!!! Ho dovuto aggiungere 32 euro alla mia prenotazione quindi non c'è stata tutta questa convenienza! L'hotel nel complesso si presenza bene e anche pulito ma le camere sono piccole davanzali e scaffali rotti non è proprio da 4 stelle!! La colazione molto scarsa non è compreso né caffè né tè né cappuccino ma solo latte freddo e succo ace! La cena se hai la pensione completa non è compresa neanche l' acqua il pasto non lo puoi scegliere o quello o quello il menù alla carta non è compreso nell pensione completa .assurdo!!! Poi in fondo non si mangia neanche male ma è veramente poco da rimanerci con la fame!! Mai vista una cosa del genere!!! La gentilezza ve la sognate!!

I came here with my family few days ago and I can say is one of the nicest hotel I have been. Also the staff from reception and the waitress they are wery nice and helpful. Also they have amazing food and the best cocktails and the best jacuzzi and swimming pool for the children. I definitely recommend this place. Definitely when I will come back Albania I will come to the same hotel. Thank you a lot for your everything Black Diamond!

The resort is very well maintained and very clean. The check-in was quick. We were welcomed by Mary, Resarta and Raul, fantastic and kind guys who immediately gave us a warm welcome 🥰. They explained to us all the services and meal times. The rooms are spacious, equipped with all the comforts. In the bathroom you will find shampoo, shower foam, body cream, toothpaste and toothbrush, even a manicure set. There are 2 restaurants, one buffet and the other à la carte. In the buffet restaurant, you will find chef Atilla with his staff who will delight your palate. The chef is a very kind person, he welcomes all customers with a smile. The dishes are delicious and the restaurant is full of all kinds of food! Every day you will find fresh salad, variety of meat and fish, local cheeses, sweets and fruit. And then the chef creates works of art in the watermelon. He cut the watermelon peel and made one with my face. What a kind thought. Thanks again chef 🙏🤲🏻🥰 The resort has a SPA too where you can relax. Im Preis des Aufenthalts besteht das Schwimmbad, der Sauna und das türkisches Bad. Other services as massages are obviously paid. In the à la carte restaurant you can eat well and you don't spend much but the right price. The pasta is well cooked (and I'm Italian) and the pizza can be improved. The service is good, but here too you can improve and get better !!! Here, I had the pleasure of meeting the director Aminka, a woman! Between women we understand each other immediately! We talked a lot and she was very interested in my opinion. Listening to a customer always leads to great solutions. Thanks again to everyone, we will definitely be back. 🌹🌹🌹

A disappointment!!! We booked and payed for one night in AS Tirana, in advance. Once we got there, at the check in, the reception staff told us we had to pay an extra fee which was composed by the city fee and mandatory fee: 20€/person/night. Honestly, this price does not make any sense. This is almost the price for one night! No receipt with the described fees were provided to us! In any moment this was informed in the reservation and this never happened before in any hotel in Albania. After some research on this, we noticed this already happened to other people and the values vary a lot. Watch out for this! Regarding the room, the hotel apparently have 4 starts, but the floor was lifted up due to water and there was only one blanket. The breakfast was super poor, with very few options. The existing options runned out very fast and we had to wait a lot of time for the food to be replaced. In terms of location, its a 25min walk from the city center and its not easy to find the hotel. The internet was good. Overall, not pleased with this choice, and due to the extra fees we are relieved that we only stayed one night! Suggestion for the hotel: include this on the price!

It’s in a great location, very close to a lot of attractions that tourists will want to meet. Staff are very friendly and accommodating.

Alla reception come detto in tutte le recensioni devi lasciare 100 euro di caparra e 8 euro al giorno a persona per le tasse...e anche se ho detto e fatto vedere che sul sito della prenotazione c'era scritto 1.70 a persona non gli è importato niente!! Quindi sarebbe il caso che il sito stesso aggiorni perché è una presa in giro!!! Ho dovuto aggiungere 32 euro alla mia prenotazione quindi non c'è stata tutta questa convenienza! L'hotel nel complesso si presenza bene e anche pulito ma le camere sono piccole davanzali e scaffali rotti non è proprio da 4 stelle!! La colazione molto scarsa non è compreso né caffè né tè né cappuccino ma solo latte freddo e succo ace! La cena se hai la pensione completa non è compresa neanche l' acqua il pasto non lo puoi scegliere o quello o quello il menù alla carta non è compreso nell pensione completa .assurdo!!! Poi in fondo non si mangia neanche male ma è veramente poco da rimanerci con la fame!! Mai vista una cosa del genere!!! La gentilezza ve la sognate!!

I came here with my family few days ago and I can say is one of the nicest hotel I have been. Also the staff from reception and the waitress they are wery nice and helpful. Also they have amazing food and the best cocktails and the best jacuzzi and swimming pool for the children. I definitely recommend this place. Definitely when I will come back Albania I will come to the same hotel. Thank you a lot for your everything Black Diamond!

The resort is very well maintained and very clean. The check-in was quick. We were welcomed by Mary, Resarta and Raul, fantastic and kind guys who immediately gave us a warm welcome 🥰. They explained to us all the services and meal times. The rooms are spacious, equipped with all the comforts. In the bathroom you will find shampoo, shower foam, body cream, toothpaste and toothbrush, even a manicure set. There are 2 restaurants, one buffet and the other à la carte. In the buffet restaurant, you will find chef Atilla with his staff who will delight your palate. The chef is a very kind person, he welcomes all customers with a smile. The dishes are delicious and the restaurant is full of all kinds of food! Every day you will find fresh salad, variety of meat and fish, local cheeses, sweets and fruit. And then the chef creates works of art in the watermelon. He cut the watermelon peel and made one with my face. What a kind thought. Thanks again chef 🙏🤲🏻🥰 The resort has a SPA too where you can relax. Im Preis des Aufenthalts besteht das Schwimmbad, der Sauna und das türkisches Bad. Other services as massages are obviously paid. In the à la carte restaurant you can eat well and you don't spend much but the right price. The pasta is well cooked (and I'm Italian) and the pizza can be improved. The service is good, but here too you can improve and get better !!! Here, I had the pleasure of meeting the director Aminka, a woman! Between women we understand each other immediately! We talked a lot and she was very interested in my opinion. Listening to a customer always leads to great solutions. Thanks again to everyone, we will definitely be back. 🌹🌹🌹

The resort is very well maintained and very clean. The check-in was quick. We were welcomed by Mary, Resarta and Raul, fantastic and kind guys who immediately gave us a warm welcome 🥰. They explained to us all the services and meal times. The rooms are spacious, equipped with all the comforts. In the bathroom you will find shampoo, shower foam, body cream, toothpaste and toothbrush, even a manicure set. There are 2 restaurants, one buffet and the other à la carte. In the buffet restaurant, you will find chef Atilla with his staff who will delight your palate. The chef is a very kind person, he welcomes all customers with a smile. The dishes are delicious and the restaurant is full of all kinds of food! Every day you will find fresh salad, variety of meat and fish, local cheeses, sweets and fruit. And then the chef creates works of art in the watermelon. He cut the watermelon peel and made one with my face. What a kind thought. Thanks again chef 🙏🤲🏻🥰 The resort has a SPA too where you can relax. Im Preis des Aufenthalts besteht das Schwimmbad, der Sauna und das türkisches Bad. Other services as massages are obviously paid. In the à la carte restaurant you can eat well and you don't spend much but the right price. The pasta is well cooked (and I'm Italian) and the pizza can be improved. The service is good, but here too you can improve and get better !!! Here, I had the pleasure of meeting the director Aminka, a woman! Between women we understand each other immediately! We talked a lot and she was very interested in my opinion. Listening to a customer always leads to great solutions. Thanks again to everyone, we will definitely be back. 🌹🌹🌹