Hotel berhampiran Johnson & Wales University Charlotte Campus di Charlotte

My stay at the hotel was very comfortable but I was surprised to find that the hotel does not offer a complimentary bottle of water which I think is a must for a traveler coming from far off places. I have to go outside searching for a water bottle.

Checked into the hotel has started off with bad front desk service right off the bat. Then when we got to the room our key card did not work, had to go back down to get it reloaded. Was told if you get it close to your cell phone it will deactivate. (One lady said she had to go down 3 times). The. We got into the room and it smelled like straight mold. Just a overall bad experience at this hotel. Will not stay here ever again. Coffee was good though

The hotel was nice, and quiet, didn't hear doors slamming throughout the night like most hotels. Was told it was only 4 blocks from the convention center. Was actually like 10 blocks. Parking was a little over priced at $45. The valet never sent call links and it took 25-30 min to get our truck sometimes then they expected a tip as those links didn't seem to have any trouble getting through to my phone. Parking/valet would prob be my least favorite about the hotel. Breakfast was spot on! The staff were incredible in the breakfast area. Especially one lady I wish I had her name. My sone was getting over a chest cold and she made him a Honey Lemon Tea.

This was such a great experience. I thoroughly enjoyed my stay and would definitely stay here when I am back in the area again.

I rate this hotel low based on other Fairfield and Marriott Properties I stayed at. I request a soft mattress or two mattress covers on top mattress. . The request was made electronically when I make a reservation and I call the front desk. One week prior to visit, I got to speak to general maanger on phone. She said her bed do ”NOT” contain matress pads. I asked for an extra comforer or blanket in the room so I could sleep on top of the bed. When I arrived, the front desk confirmed the requests. However, neither the blanket or the extra matress cover/matress pad. However, there was one matress pad. When I walked through the hotel, the linen colest was left wide open. There I saw shelves of extra mattress pads and linens. After consulting with the front desk, i removed one mattress pad/cover and installed in on top the bed. (I had to make it as requested). The hotel itself needed a lot of repairs. Duck tape was used to hide carpet cuts. Exercise room equipment did not work. The guest washer and dryer did not work well. The steam of the water in the washer was very low. Normally a washer will take 20-30 minutes. This washer took 1.5 hours and did not rinse the soap out of my clothes. The dryer had a damper (removing moister from clothes) issue. The clothes were still damp after two dryer cycles. When I asked at front desk, the washer and dryer were like that for several months. The only good thing about this property was the breakfast. The staff person (M-Thursday) layed out a good spreak of food (including sausage/hot meat) every day. The waffle iron needed cleaning. Every waffle made that week stuck to the grill. Finally, the General Manager did not leave her email or contact informaiton out for guest to contact her. I can NOT reccoment a Fairfield/Marriott hotel when my stay was this bad. If I have a choice, I will stay at a non-Marriott property in Charlotte. +

With a stay at My Place Hotel - Huntersville, NC in Huntersville, you'll be within a 10-minute drive of Lake Norman and Northlake Mall. This hotel is 13.9 mi (22.3 km) from University of North Carolina at Charlotte and 14.5 mi (23.3 km) from Charlotte Motor Speedway.Make use of convenient amenities such as complimentary wireless internet access, a picnic area, and barbecue grills.Grab a bite from the snack bar/deli serving guests of My Place Hotel - Huntersville, NC. To-go breakfasts are available daily for a fee.Featured amenities include complimentary wired internet access, a 24-hour business center, and a 24-hour front desk. Free self parking is available onsite.Make yourself at home in one of the 84 guestrooms, featuring kitchenettes with full-sized refrigerators/freezers and stovetops. Your pillowtop bed comes with premium bedding. Wired and wireless internet access is complimentary, and flat-screen televisions with cable programming provide entertainment. Conveniences include desks and microwaves, as well as phones with free local calls.

The room itself wasn’t bad. The TV had a couple issues but was fine otherwise. I was quite disappointed in the customer service after checking out. I stayed here with my friend for his birthday, so I brought his birthday gift (hand painted canvas that had a paper note/card tucked in the back) to the room to give to him. Unfortunately, it was left there when we checked out. I called the same day (yesterday) and was told they would talk to housekeeping and call me right back. Got no call. I called again this morning at 9:30 and got transferred to housekeeping. She said she had some items to go through and would call me back to let me know if she found it. Almost 5 hours pass by and nothing, so I called back and couldn’t get through to housekeeping. I talked to someone at the front desk, explaining that this was pretty important because I spent a lot of time on the gift and apologizing for being an inconvenience. The person acted irritated and very nonchalant and then put me on hold for nearly 30 minutes while “going to talk to housekeeping.” Also said “Well if it was on a piece of paper then they probably threw it away” even after I had previously said it was a CANVAS painting. After being on hold for so long, they came on the phone and said that they looked in the room and didn’t find anything. I asked if they had looked through the items that housekeeping mentioned before and received a rude, “Yeah that’s what I said, they looked everywhere and didn’t find anything.” I could feel them rolling their eyes through the phone. They didn’t apologize or anything of the sort at the end of the phone call, which was the least that could have been done. Very unprofessional and very bad customer service.

I checked in about 11pm and I few things with there was no cart available I was told they were in use so me and my sister just started carrying our stuff up to the room get off the elevator on the 7th floor there were 2 carts sitting right there then I booked and paid extra for panoramic view but got a view of the highway and trees and my curtains wouldn’t close all the way so in the morning sun was beaming right on my face

The hotel was very nice and clean. The smoking area right out front was in a terrible spot, soon as you walk out of the hotel you smell the smoke. The room was clean. The bed was terrible not very comfortable at all. That would be the 2 things that I think need improved.

可以，很滿意