Krishna Valley Resort Vrindavan

*Serious Complaint Regarding Gross Mismanagement and Safety Concerns at Krishna Valley Resort, Vrindavan* I am appalled by the level of incompetence and gross negligence we experienced during our stay at Krishna Valley Resort, Vrindavan, in Room 1002. We are two women, staying at your property, and were met with shocking service and dangerous conditions. Upon returning to the room at 10 pm, we discovered there was no geyser in the bathroom, and we had to call reception just to have it turned on from the terrace. This is completely unacceptable. No guest should have to depend on staff to operate basic amenities like hot water. When the geyser was finally activated, I was subjected to scalding, boiling hot water pouring from both the ceiling shower and the tap—regardless of any attempts to adjust the temperature. After struggling for 20 minutes, with the water remaining dangerously hot, I was forced to step out mid-shower and call the reception. Despite the seriousness of the situation, the staff initiall tried explaining the basic function of the hot and cold settings—something completely irrelevant in the face of a malfunctioning system that could easily cause burns. When I insisted they check for themselves, they confirmed the issue, but by then it was already 11:20 pm. Worse still, no responsible staff member or manager was available to speak with. Instead, we were met with a newly joined, inexperienced receptionist who suggested we change rooms at that late hour. When we asked for a proper inspection of the other room, we were sent an even more junior employee, who merely reiterated the suggestion to move rooms, without offering any real solution or accountability. This is completely unacceptable and raises serious questions: • Who is running this hotel? • Is there no qualified person responsible for guest safety and service? • How can you operate a facility where the basic act of taking a shower becomes a health hazard? • Why are two women being forced to pack up and move rooms at 11 pm, due to your staff’s incompetence? On top of this, the air conditioning didn’t cool the room, and the TV wasn’t even recharged. Is this the standard of service you claim to offer? I demand an immediate explanation as to how this situation was allowed to occur and what corrective measures you plan to implement. This was not just a matter of inconvenience—it was a dangerous and unprofessional failure of basic guest service. We expect a prompt response and action. Sincerely, Room 1002, Krishna Valley Resort

Worst place I have ever been this place sucks. It’s not what you see in pics. They gave us room in which ac was not working. Then they moved us in another room but here also ac was not working . washroom gate was broken. They are a big cheater. Guys if you thinking of staying in this hotel pLz don’t stay here.

Best rated resort in Mathura, Awesome place astay theres I was been approach for the Hotel membership by Juhi and I visited the place also had wonderful dinner with my friends0 ,rooms , restaurant are upto the mark, i didn't stay there but we will be planning for wonderful trip in weekend's. Now my friend Jawahar is the member of this privileged property

Good resort With specious lawn, big banquets. rooms are well maintained, staffs are well trained specially Mr. Rohit chahar as it was my first visit.all the staff attended us so well. Definitely this hotel is the best Recommendations to all who is planning for vrindavan

Awesome property, well designed room's with all comfort amenities, gaming arcade for kids is there in property, excellent for holidays, I recommend this place to all for weekends , in house veg restaurant is available with good theme,..... Good resort

Our travel was with family like kid and senior citizen, we have booked two rooms. Terrible experience as per room quality, food quality and room service. They kitchen was not stock with basic requirements. While booking the hotel, we were informed about the pool which is open for kids and when we visited the location, pool was closed. Pool was not maintain at all. As mention, we have kid she insisted to go to pool we requested to get the baby pool clean but it was full of dirty. Other guests who actually wanted to enjoy pool , they got it to big pool with complete fungus of the pool surface. Hotel has a games section was closed because none of the games were working and some where damage. Restaurant area AC was not working and it was extremely hot. I would not suggest this place for a family stay as it's not hygiene and well maintain by staff or owner. Room prices were extremely high with no service. We book this rooms just one day before our stay still wrong information was shared.