Pengguna Tetamu
24 Julai 2024
On Saturday, July 20th we checked into The Study. I booked this room months in advance and about a week prior to our arrival, I received an email from the hotel asking what time to expect us. I replied that we would be there at approximately noon, and they let me know that they would look forward to seeing us then. When we arrived a couple minutes after noon, I was informed by the front desk that our room was not yet ready. I asked for an ETA and the employee explained that she could not provide one because she had just gotten there. While frustrating, this did not seem like a big deal since check in at hotels is frequently after 1 PM- however, I was confused as to why they sent me an email asking when to expect us. We waited in the lobby for nearly 2 hours until we were informed that our room was ready for us. Upon entering the room, it was clear that it had been hastily cleaned. Many surfaces were dirty, grimy, or smudgy- which raised concerns about how sanitary it was. We went out for the day and arrived back at the hotel at approximately 1 AM for bed. When I went to roll down the shades, I noticed that there were two rollers, but one of them was bare (missing a curtain). To my unfortunate surprise, I was awakened at about 6 AM when the sun rose. It was the blackout curtain that was missing (see photos). Let me conclude this review by saying that had this been a $150 hotel room, I would have been disappointed but not felt the need to voice it. However, I paid over $240 in total for a single night in what can only be described as sub-par, less than mediocre suite. I would not recommend this hotel.
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