Hotel berhampiran Portage Park, Chicago

Very good hotel, a bit pricey but overall good restaurant, rude shuttle driver ruined the impression when aggressively insisting on tip and insulting me in spanish when I turned him down. I think management should pay close attention to this person because he’s the first and last staff member to interact with every guest during their stay at this airport hotel. Especially due to the fact there are so many foreign guests coming from countries with different tipping culture

If you are claustrophobic, this may not be the hotel for you. It is cute and clean, the staff was all amiable, and it is in a stellar location. However, this is a 100+-year-old building, and charming as it may be, the age of the building shows. The two elevators are tiny. We were in a single queen room on the 16th floor. The hallways to our room were super narrow, and the room was quite possibly the tiniest hotel room I have ever stayed in. The bathroom is tight with no extra space to unpack toiletries so I was thankful to have a hanging organizer with me. The room was clean and adequate, bed was comfortable enough for one night, and breakfast the next morning was the usual HI Express fare, which is always a pleasure. We chose this hotel for the location.

Staff was super friendly and helpful. We did not valet our vehicle but the valet guy was very friendly and helpful with unloading our vehicle. Definitely will be returning to this hotel.

Great location, and good price, amazing people at reception and valet. Friendly and accommodating, humble staff. Always willing to help. Good clean rooms, not really posh luxury or modern but well kept and clean, specially the shower/toilet bathroom is super clean. The area is super busy specially the street where you drop your car for valet but it works smooth without any troubles. One extra ordinary point: check in check out is smooth, straight forward and the quickest I have experienced.

they gave a bag to me .there is 4 bottle of water while I checking in and didn't say anything .after I checked out on my 4th day ,they charge 209usd!!!

Clean room with comfortable beds. Very busy location . The only negative is the cost of parking is ridiculous at $62/night.

1. Didn’t asked for accesible room, but that’s what I got. 2. AC/heating system had a weird noise all night, you can’t turn it on because literally you won’t sleep. 3. Shower had someone’s else hairs in the shower wall, gross. - Hotel Manager: if you do not trust the team and their responsibilities, then you will have to do the rounds yourself to ensure your hotel is operating properly in all aspects. - Housekeeping manager: If you do not trust your people, you will have to do the rounds yourself. -If you still do your rounds but you don’t inspect the rooms properly, then you shouldn’t be in that position. Room fridge isn’t working in the rooms (front desk mentioned) so they ask you if you need one to ask front desk but they are charging for it, so who’s fault is it? client or hotel? don’t charge for something you need to repair REGARDLESS. Make no sense for customer service. Also, if you guys are having a group of “young teen/just turn 21” people, why would you put someone on the accesible room by their room? If someone requires an accesible room, in this case I didn’t required one, got assigned one, but imagine an elder person by their room. These “kids” were loud as heck until 4AM, fighting, arguing, drunk, crying, overall it was a nightmare. Normally I have a good experience with Sheratons, but this one is overrated. I chose this hotel because last minute the company I work for had a meeting suggesting to find different hotels that may give us a group rate for the upcoming visits we will have to do in Chicago, but there’s no way I will suggest my coworkers to stay at this hotel with a first time bad experience. Not sure if I would give it a second try. Can’t risk it.

Enjoyed my stay it was peaceful. Staff were very friendly and housekeeping was fantastic with cleaning the rooms daily. Will definitely stay here again. They also had a safe in the room.

It’s a nice hotel. The room was very clean. Check-in was no problem. Very nice to us. It was just the parking was a block and a half away. But we did find a parking spot on the street on the opposite side of the block. You can drop your stuff off in front of the hotel and check in before you go find your parking. Lots of places to go eat in the area. I’m not sure but I think this is part of Chinatown. If not it’s right next to it . We definitely stay again.