XIANSHANLI CLUB CHONGQING FAIRY MOUNTAIN

Room size reasonable but no work station . Pantry small .  Bed very comfortable.. breakfast ok . very normal mountain view

Front desk Lian Yan was very helpful. But hopefully the gym and playing area can be opened throughout the day. Breakfast could be much better.

Short of staff, just 2 at front desk with such a big hotel. I believed my order includes a free arcade voucher but was not given. Front desk staff didn’t explain much and issue key. The level 2 arcade centre includes sauna but is not open full day and no staff at service desk outside the health centre. When the staff manning the arcade centre noticed I was in sauna, came in and ask for my room number and was very rude asking me where I got the towel and the entire facilities are not ready for hotel guest use and yet her rude response was so turned off and I just didn’t want to stay to wait for hrs sauna room to be heated up.. waste of time. The hotel is already outskirts so technically these facilities are there to serve in hotel guests . The hotel was newly opened but the customer experience deserves more attention and improvement. No serving staff smiled to welcome guests. The morning breakfast staff also don’t greet and often not at their desks.. just ask for room number and all free seating.. even if winter off peak the service level is off the mark.

Excellent service. Special thanks to Jessica and Stephanie. They were both extremely professional, pro-active to anticipate our needs and extremely helpful (eg transportation to airport, food delivery), especially as we do not speak mandarin. In addition, always smiling. Inside decoration very warm, beautiful and modern.

Hotel is new so it’s good. But the lobby, gym, and other facilities doesn’t turn on AC and feels so humid. The room is nice though, feels cool and clean. Location is good. Probably the best hotel you can find in wulong area.

All of us had a wonderful stay at this hotel, from helpful check-in to the warmest hospitality from the restaurant. This is our first trip to Sichuan Region and we have stayed at a few five stars hotel. This hotel definitely met our standard, if not exceeded.