Ulasan Rezen Dong Hotel (Chongqing Guanyinqiao)

Jawapan daripada Pihak Penginapan: We're thrilled to hear that! Cleanliness is our top priority, and it's wonderful to know that our frequent sheet changes and thorough room cleaning are making a difference. Your comment about not finding a single hair is a testament to our dedication to detail. Thank you for your appreciation and for choosing us

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for taking the time to share your experience at our hotel. We sincerely apologize for the inconvenience and dissatisfaction you encountered during your stay.Regarding the long wait for the elevator, we understand how frustrating this can be and assure you that we are looking into ways to improve our elevator service. Your comfort and convenience are our top priorities, and we will work on addressing this issue promptly.We are deeply sorry to hear about the poor quality of breakfast and the rude behavior of our staff member. We take such matters very seriously and have already initiated an investigation into the incident. We strive to provide our guests with a pleasant dining experience, and this clearly fell short of our expectations.The staff member's response to the elderly guest's feedback was unacceptable, and we will take appropriate disciplinary action to ensure that such behavior does not occur again. We will also reinforce our training programs to emphasize the importance of customer service and respectful communication with our guests.We apologize for any inconvenience caused by the staff member's repeated questioning about the breakfast coupon. We understand how this could have made you feel uncomfortable and assure you that we will address this issue internally to prevent it from happening in the future.Once again, we apologize for the shortcomings in your stay and appreciate your valuable feedback. We are committed to improving our services and ensuring that our guests have a pleasant and memorable experience at our hotel.If you have any further concerns or suggestions, please do not hesitate to contact us directly. We would be happy to discuss your feedback and work towards resolving any issues you may have.Thank you for your understanding and patience.Sincerely,[Hotel Management Team]

Jawapan daripada Pihak Penginapan: 親愛的谷友，非常感謝您對我們酒店的支持與肯定。麗呈東谷有今天，離不開您和其他客人的支持，也離不開小谷全體工作人員的努力。相信在您的支持與陪伴下，我們會做的越來越好。希望您能一直關注我們一起見證我們的進步與成長。真誠的期盼您來我們酒店再次檢閲！

Jawapan daripada Pihak Penginapan: 英文回复：Thank you for your feedback. We appreciate your comments on the location and housekeeping service.Regarding your suggestion on more frequent clean-up for laundry machines, we will take it into consideration and work on improving the service. We strive to provide a comfortable and convenient stay for our guests, and your suggestions are valuable to us.Thank you once again for your feedback, and we look forward to your future visits.感谢您提供的反馈。我们很高兴您对我们酒店的位置和客房服务给予了肯定。关于您建议更频繁地清洁洗衣机，我们将认真考虑并努力改进服务。我们致力于为客人提供舒适和便捷的住宿体验，您的建议对我们非常宝贵。再次感谢您的反馈，期待您再次光临。

Jawapan daripada Pihak Penginapan: Thank you so much for your positive feedback! We're delighted to hear that you enjoyed your stay at our hotel. Our location is indeed convenient, and we're glad you found your room comfortable. Most importantly, we're thrilled that our staff made your experience even more enjoyable with their friendly service. We look forward to welcoming you back again soon!

Jawapan daripada Pihak Penginapan: 尊敬的客官: 您好!非常感謝您選擇入住麗呈東谷酒店重慶觀音橋店，關於早餐質量差的問題，我們非常重視。小谷家的早餐有40餘種菜品供您選擇，可能是沒有合您胃口的菜品，小谷這邊也會會同廚師長進一步提升早餐質量，豐富菜品選擇，以滿足不同客人的需求。我們將會對供應商提供的食品質量進行更為嚴格的把關，並且對廚師進行培訓，確保早餐的質量符合客人的期望。至於服務員服務態度差的問題，我們深感遺憾。我們一直致力於提供優質的服務，但顯然在這次的服務中出現了問題。我們會立即對相關服務員進行培訓和指導，確保每一位客人都能享受到熱情、專業的服務。再次感謝您的反饋。我們衷心希望有機會再次為您服務，展現我們的改進成果。如您有任何其他建議或疑問，歡迎您與我們聯繫。Dear Guest Officer: Hello! Thank you very much for choosing to stay in Chongqing Guanyinqiao Branch of Licheng Donggu Hotel. We attach great importance to the poor quality of breakfast. Xiaogu's breakfast has more than 40 kinds of dishes for you to choose from, which may not suit your appetite. Xiaogu will also work with the chef to further improve the quality of breakfast and enrich the choice of dishes to meet the needs of different guests. We will strictly check the quality of the food provided by suppliers and train chefs to ensure that the quality of breakfast meets the expectations of guests. As for the poor service attitude of the waiter, we deeply regret it. We have been committed to providing high-quality services, but obviously there is a problem in this service. We will immediately train and guide the relevant waiters to ensure that every guest can enjoy a warm and professional service. Thank you again for your feedback. We sincerely hope to have the opportunity to serve you again and show our improvement results. If you have any other suggestions or questions, you are welcome to contact us.

Jawapan daripada Pihak Penginapan: Thank you for taking the time to leave a review of your recent stay at the hotel. I'm glad to hear that you found your room to be clean and that the staff were friendly. Providing a clean and comfortable environment and friendly service are two important aspects of a great hotel experience, and I'm happy to hear that the hotel delivered on both fronts. If you have any other feedback or suggestions for improvement, please don't hesitate to share them. Thank you again for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future!

Jawapan daripada Pihak Penginapan: ❤【車窗免費擦拭】尊敬的賓客，您好！非常感謝您的滿意反饋！我們非常高興能夠為您提供滿意的服務和體驗。您的滿意是我們最大的追求和動力，也是我們不斷前進和提升的方向。我們將繼續秉承“賓客至上，服務第一”的理念，致力於為您和所有賓客提供更加優質、貼心的服務。再次感謝您的支持與信任，期待未來還能繼續為您創造更多美好的回憶！

Jawapan daripada Pihak Penginapan: ❤【車窗免費擦拭】尊敬的賓客，您好！非常感謝您的滿意反饋！我們非常高興能夠為您提供滿意的服務和體驗。您的滿意是我們最大的追求和動力，也是我們不斷前進和提升的方向。我們將繼續秉承“賓客至上，服務第一”的理念，致力於為您和所有賓客提供更加優質、貼心的服務。再次感謝您的支持與信任，期待未來還能繼續為您創造更多美好的回憶！

Jawapan daripada Pihak Penginapan: ❤【步行500M直達觀音橋】尊敬的賓客，您好！非常感謝您對我們服務的滿意評價！您的滿意是我們最大的追求和動力。我們一直致力於為賓客提供優質的服務和舒適的住宿環境，得到您的肯定讓我們倍感榮幸。我們會繼續努力，不斷提升服務質量，為您和所有賓客創造更加美好的住宿體驗。再次感謝您的支持和信任，期待未來還有機會為您服務！

Jawapan daripada Pihak Penginapan: ❤【大堂提供免費熱礦泉水】尊敬的賓客，您好！非常感謝您對我們服務的認可！您的滿意是我們最大的動力和目標。我們始終秉持着“以客為尊，用心服務”的理念，致力於為每一位賓客提供周到、細緻、貼心的服務。您的肯定不僅是對我們團隊的鼓勵，更是對我們服務質量的肯定。我們將繼續努力，不斷提升服務水平，為您和所有賓客創造更加美好、難忘的住宿體驗。再次感謝您的支持與信任，麗呈東谷期待您下次光臨！

Jawapan daripada Pihak Penginapan: ❤【衣物免費送洗】尊敬的賓客，您好！非常感謝您的滿意評價！聽到您對我們的服務表示滿意，我們感到非常高興和滿足。這是我們一直努力追求的目標，也是對我們工作的最大肯定。我們會繼續保持並提升我們的服務質量，確保每位賓客都能享受到卓越的住宿體驗。再次感謝您的支持和信任，期待未來還能為您提供更加優質的服務！