Penginapan Pullman di Chongqing

Overall, our stay was very pleasant. The front desk staff were friendly and welcoming, and the rooms were spacious and comfortable. We also appreciate the hotel's environmental initiative to replace single-use toiletries with refillable bottles of shower gel and shampoo. This is a meaningful step toward sustainability. However, we observed a practical issue that limits the effectiveness of this initiative: the pump mechanisms on the refillable bottles deteriorate after repeated use by multiple guests. One of the pumps we encountered did not function properly, making it difficult to dispense the product. We suggest the hotel regularly inspect and replace faulty pumps to ensure the system works properly and achieves its sustainability goals. Anyway, we called the front desk and a staff from the house keeping department solved the problem within 15 minutes. Additionally, a senior staff member in the breakfast restaurant deserves special mention. Although we did not ask his name, he impressed us with his exceptional service. He remembered our egg preferences and consistently prepared them perfectly each morning. On a busy morning, he even personally guided a younger colleague on how to prepare our eggs to our specifications. This level of attentiveness and mentorship exemplifies the hotel's commitment to service excellence.