Hotel terbaik di Alfafar

We left our car in the free carpark next to the hotel, then entered it through a designated door to the reception area. The guy there was very efficient, friendly and helpful ! The room was very good, with a big comfy bed, a clean bathroom, TV, mini fridge, and a safe. Also no noises heard from rooms near to ours, a great plus ! All very good so far...but...! Breakfast was included in the price, and have to say was a little disappointing ! The coffee had a strange taste and there was only one choice of small bread roll for toasting (not nice either) ! Also no bananas or apples at breakfast. There was a gym and heath spa to use, but we were limited on time so couldn't try them ! Apart from the breakfast issues, the hotel was very good, and in a great location next to a commercial centre. Hopefully the breakfast disappointment was a one off, as I will stay there again when passing through Valencia again !!

I was charged for a hotel reservation but did not stay there because there was no parking space in their car parking. When I booked a hotel, I look at hotels with car parking because I have a car rental so I chose this hotel. Me and my husband drove from Madrid to this hotel and we were very upset to find out there’s no parking available for our car so we left and slept in our car at a gas station since that was late at night and there wasn’t any hotels available. I was even more upset to find out this hotel charged my card for a stay that didn’t happen. I called several times to speak with Sonya the manager and she refused to speak to me. They refused to issue a refund saying this is non refundable. They were very inconsiderate. This hotel is a crook and will steal your money. This is a very valid reason why we can’t stay and there wasn’t even a space in our car along the hotel! Their website is saying otherwise! That theres car parking available when there’s none! That hotel is in a very shady area and you run the risk of your car getting broken into or stolen. Priceline, the agency I booked the hotel from, can’t do anything for me as their “VIP” customer. I wouldn’t reach a VIP status if I didn’t book so many hotels and flights with this company. And they couldn’t even give me a credit or do anything to resolve this issue. This is how Priceline treats their customer or their VIP customer with this matter. Stay away from this hotel . These are crooks and will steal your money. I had filed a dispute with my credit card company and have lodged a complaint against Hotel Benetusser on several other travel websites.

Stayed at the hotel on 02.01.22., I always choose this hotel because I like the location and have never had any problems before. But the last stay at the hotel upset me greatly. At 0400 in the morning, I stated that bedbugs were crawling on the bed, there were dozens of them. All of them was eaten well, some of them I killed and they were full of blood. I went immediately to the reception desk and the guy from the reception changed my room, there were no bugs there, but the rest of the night was ruined, I had to get up all the time every half an hour and check for bugs. In the morning, when checking out, I was very surprised by the reaction at the reception desk, the girl said that she believed that the incident was over, since they given me a different room , she said about the bugs that was my foult, because it was possible that I kept the room window open, and they flew in, seems like bedbugs probably flying in Spain,that is something new for my knowledge. Also, the cleaning lady checked the room in the morning, and found no bugs. It is logical that night insects not marching on the bed during daytime I would not like to bring these passengers home with my luggage. I was completely dissatisfied, both with the unsanitary conditions and also with the attitude in the morning at the reception, I at least expected an apology and would like to hear what the insect control service will be called I filmed a video with a bed where bugs are crawling and I think to put it as an advertisement for a hotel on the Internet. For now I will think twice if I'll stay next time at ibis hotels net.. Please avoid from room 118 for time being

Appartement spacieux, personnel agréable. Situé dans une zone commerciale nous avons pu nous déplacer en transports mais cela nécessite de marcher environ 1,2 km.

I made a list of pros and cons .horrible smell coming from air conditioning .on a main road in an industrial estate, however the transport to city is good and a short walk to metro stations. .most of the staff are lovely and speak English. .beds are so comfortable and room is clean and quiet if the window is closed. .bathroom needs an upgrade and there was no hot water. Bring your own toiletries as non are provided. .No kettle in room but has a fridge ?! . Has a pool. .breakfast was continental but doesn't meet the price, wouldn't recommend. The hotel is making improvements, it appears they were hit hard by the pandemic and only just starting to bounce back. If you like walking and need somewhere to rest your head after a long day then this hotel would be perfect for you.

Tranquilidad del apartamento y de la zona. Todo nuevo. Muy cómodo. Buena zona para aparcar por las tardes sobre todo. Está cerca de un hospital. Gemma de recepción maravillosa. Volveríamos sin dudar, de hecho ampliamos estancia 2 noches estando allí. Saludos a Gemma desde León

Todo muy bien. Fresco, limpio y amplio. El aire acondicionado y la televisión funcionaron sin ningún problema. Además, hay varias cafeterías y restaurantes cerca, muy útiles de para desayunar. Lo único es que se averió el elevador durante la estancia. Si se tiene problemas de rodilla o dificultad para subir escalones, puede que no sea la mejor opción.

Durante un año he estado en este hotel todos los meses, con alguna excepción. Cuando mi agencia solicita un cambio de agenda de un mes a otro, por motivos de salud, la respuesta es tajante: la tarifa es no reembolsable (no se pide esto, sino que se cambie la fecha) y la cancelación es con el 100% del pago (no se trata de cancelar) Finalizada la última reserva dejo por escrito que me voy del hotel. En 2024, en lugar de 2 noches al mes serán 4, y en lugar de 1 persona, viajamos 3. El no cambiar esas fechas, y cobrar ”por normas absurdas” dos noches más, van a perder más de 90 en este año próximo... Y otras tantas, pues la agencia, se abstendrá de usar este hotel para sus clientes. Respuesta del Hotel: llamada para ”explicar sus normas y culpabilizar a la agencia y a mi misma de la situación”. Bravo por sus normas, Bravo por su atención al Cliente, Bravo por ser un gran ejemplo de cómo se hace una nefasta Atención al Cliente. por cierto: La foto que acompaña el hotel en Tripadvisor debe ser un error. Esa habitación, si existe en el hotel, no es la que tú vas a disfrutar como cliente.

It was nice, everything clean and neat ! The hotel staff where very professional and gentle. I just didn’t like the restaurant at night, was too expensive for the food