Hotel terbaik di Leeuwarden

The hotel was very clean, and situated in a convenient place! I really began to appreciate the lengths that folks in The Netherlands go to to keep their business operations sustainable as well. Gorgeous town with lots of friendly people. I fell in love with the place. I would definitely go again, and choose this location to stay in. The view from my room was very pretty, as well.

Pleasant hotel, however without doubt the worst customer service I’ve experienced. I initially booked via booking.com where no upfront payment was required. I had to make an amendment to the booking and cancelled booking.com and booked Direct with hotel. I was travelling with my wife for business and to meet with Dutch colleagues at the hotel. On arrival at the hotel, I was informed they had 2 bookings for me. I advised this was a mistake and the receptionist told me that it was ‘no problem’ and the second room would be cancelled. The next day I received an email cancellation with an invoice for the 2 nights which had been taken from my company credit card. I explained that the booking was an error but the response inferred that I was lying and had booked the room for other unknown guests. Had I have known I was being charged for the room, I would have found someone somewhere who could have used it. Eventually after some e-mails I was offered a refund for the 2nd night on the basis that the hotel wasn’t full that night. I asked for a manager to review the situation and for refund to be credited back to card I paid with. I have received no further communication from the hotel or any refund. I spoke to my bank who advised the hotels position was that 2 bookings had been made and were therefore chargeable despite e-mails to contrary re refund for 1 night. I have stayed in a number of hotels in The Netherlands for business and never experienced such poor service. On a plus point, the hotel is quite nice and is in a nice town, but will not be visited again by me.

Voor de verjaardag van een 90 jarige (met de ziekte van Alzheimer) hadden we een lunch gereserveerd op een rustig plekje. Men had inderdaad een rustig plekje uitgezocht en de tafel was versierd. Zo ontzettend attent, dan voel je je als gast erg welkom. Iedereen heeft genoten van de lunch, alles heel erg lekker. Er was voor iedereen wat wils. Dit restaurants een aanrader.

What a great experience. Clean, modern, outstanding breakfast buffet of hot and cold items, and the most responsive front desk I’ve ever had. Great bicycle storage right inside. Barely a mile from the train station. And when I left a shirt and pants in the closet, they found them and saved them for me.

Wonderful hotel! Perfect location across from train station, and short walk into town. Very large, comfortable room with a little balcony and sitting area. The room had all amenities including a hair dryer and coffee/tea. Highly recommend and will definitely stay there again.