Hotel terbaik di Rochelle Park

酒店在新澤西，離室內需要坐巴士。前台印度小哥服務真好。check out遇到大雨，前台小哥又送傘，找不到地方又送BUS站。

We had attended a concert in NYC and did a lot of research on where to stay on our way home in the the Lake George area. I researched a lot on I-87. The places were much less expensive but but also seemed a little gross. This place was a little more pricey, a little closer to the city (which was quite nice). We pulled in at about 12:30 at night and check in was easy. We had called ahead to let them know we'd be late. The man at the front desk was super polite and even offered us a bagel from the kitchen since we were so hungry. We decided to walk down the road to a convenient store that was still open. The room was incredibly clean, the bed super comfortable, and the shower was simply amazing. You would think that being on such a busy road that it would be noisy, it was not at all. After a great nights sleep we thoroughly enjoyed the free breakfast that had many options. It was a great quick stop. We will certainly utilize this place again during our adventures.

The food and staff are amazing… Everyone who works here is so nice, and the indoor pool is gorgeous! Having guest laundry, water bottle refill stations, coffee makers in the rooms, and such a helpful team at the front desk and restaurants made our stay. We had the BEST wedding with our friends and family at this special property. Did I mention room blackout shades, excellent water pressure, and stellar Wi-Fi? Nearby, there are beautiful waterfalls and this Marriott is so close to the city as well. ❤️

Came to the tri-state area for a few days and plucked a great rate on this hotel off Booking.com. The location is sorta out there, tucked behind a gym and a bagel shop in the middle of nowhere. Eat before you come since there's really nothing else around. The room itself was a really good value for the rate. It didn't have a fridge or microwave and the number of open ports for charging devices was lacking. Some of the outlets either didn't work at all or had shorts, in the room and bathroom. There was a mix up with housekeeping and our room wasn't cleaned the first night. When it was, the towels weren't replaced, which required a trip to the front desk. The workers weren't overly polite, but whatever. Parking was free and plentiful. The lobby had a microwave. The top-floor restaurant looked like the saddest place I'd ever visited, so we ate out each night. Complaints from other reviewers about noise from the restaurant didn't materialize for us. The wifi was swift. The ice machines are inoperable on many floors, so that's a minor issue. The in-room HVAC is louder than a tractor-trailer, but you'll probably sleep just fine. It's basically white noise after you get used to it. Lack of a fridge/microwave in room is my only complaint here and we likely coulda gotten that had we paid more, but had we paid more we likely woulda chosen a place that's not in the boondocks.

Our room is in the 4th floor, but all the kitchen smells will come to the room with the ventilation system. It’s is really a bad issue because any respiratory disease will be transmitted freely in this hotel. The quilts are extremely uncomfortable.

우리는 뉴욕에서 디트로이트를 가는길에 중간에 1박을 하러 왔습니다. 그냥 잠만자고 갈거라서 큰 기대를 하지 않았는데 생각보다 넓고 조용해서 만족스러웠습니다

I visited this courtyard Marriott partly for business and partly to attend an event with my sister. I called ahead of time to find out if they had smart TVs. And we were told that they did. We were going to leave my niece in the room to watch movies while we attended the event. When we checked in we were told that check-ins were going slow because their system was down. There was a long line. I was thinking it was the booking system. They did not say the Internet was down that everything was down. They said the booking system was down that was it. I had to unpack my stuff (and I have a lot because I’m a photographer/videographer) before I figured out myself that there was no internet. No streaming tv. And we ended up not going to the event because I didn’t want to leave my niece by herself with nothing to do. And the lady I spoke to about it was so rude. Most everyone I spoke to it were so rude to me. And making it seem like it’s just my tough luck that they don’t have internet because it’s out of their control. Which I understand it IS out of their control. But I should’ve been told ahead of time at check-in. This is how the conversation should’ve gone at check-in: ‘“ We’re sorry we just wanted to let you know the Internet is down we have no idea when it will be back up. It might not be back up tonight. We just want to let you know in case you needed to make other arrangements. ‘ . Then there would of been no problem at all. I could have found another hotel. As it was I didn’t get even an apology until the next day. That night it was just it might go up but we can’t guarantee anything. Very short and abrupt. The next day at least they apologized but I was strung along all day. The Internet never went back up all day. I tried to book another room but by that point since it was Saturday everything was sold out! I was stuck! In the evening people that I spoke to about it we were so rude again. So short with me. Didn’t offer me any kind of compensation. Nothing. And I don’t ever ask for compensation. But I was spending $200 a night. Which is a lot to not get internet and a lot to not get what were the most important parts for me. I wanted to go to My event and I wanted to be able to get a head start on my work week the next day (which required a good internet connection). Both were ruined because they couldn’t tell me about the internet before I checked in. And I am an ambassador level bonvoy member. I’m a super good customer for Marriott. I travel 70% of the year. I don’t think asking for a little communication was asking too much.

I was a frequent traveler prior to covid and now starting to travel again. I have stayed at this hotel in the past but was disappointed with this visit. I got to the hotel around 7:30 after a long day of traveling and work. When i arrived i was given a low floor and informed there are no upgrades. Diamond member for years and unsure when assigning rooms they would give Diamond members a higher floor. I asked for local restaurants recommendations and she said the restaurant in the hotel. I asked for other places around the area but wouldn’t recommend anything. I asked for a list of local places and she said she didn’t have a list. She told me if i drove there that i should go up the block, make a right and i would start seeing restaurants. So much for customer service. I decided to eat at the hotel restaurant. Mistake…. Was seated right away , but waited almost 15 minutes for the waitress to approach me. When she approached, there was no warm greeting, just “what can i get for you?” I asked how the salmon was and her response was “excellent “. The way it came across sounded like that would of been the same response for any of the items on the menu. It was decent but far from excellent. I asked for a dessert menu only to be told they don’t have one but have only two choices. Cheesecake or apple pie. She said both were “excellent “. LOL Apple pie comes out. It was heated in a microwave and nothing else on the plate. No whipped cream or ice cream and not an offer of any. Apple pie was just ok, far from excellent. While eating, she drops the check on the table without saying a word. Disappointing again with service and food The room is nice, bed is comfortable. Looks like they renovated since the last time i stayed there. Nice large flat screen TV. 2nd floor facing the front you heard some traffic noise Room no longer has a bar of soap which i find disappointing. I received my bill via email in the morning only to see that the 15 food credit was not applied. When leaving the hotel i checked out and informed them the bill was incorrect. He tells me that the credit is a manual process and he will apply it. If I didn’t ask would it have been applied?? Also no question of how was your stay? Again missing out on the customer service. While the room was nice i would have second thoughts about staying here. Shame as its the closest hilton to an office i will again be visiting more often