Hotel terbaik di Westfield

Very nice hotel. Great for all the sporting events in the area. Room was very clean and updated. Only downside was lack of hot water at any time of day.

Again...stayed here. Hotel is still new and beautiful. A little off the beaten track on Route 31...about 12 miles north of Keystone Crossing ( the swanky shopping area). The rooms are not like the usual Springhills. Bathrooms are designed beautifully. It has a walk in closet which is helpful with shelves for your folded clothes, because there is absolutely not enough space in chest drawers. I was solo and didn't care that much. (That seems to be the case at all Springhill designs.) I liked the mobile key feature. No need to stop at the front desk. Breakfast was average. One thing though...it didn't appear hotel was that full. I stayed 2 nights. On the second day, my room had not been made up when I returned around 3PM. A bit disappointing. I do, however, recommend this hotel and will keep on staying there in the future.

We stayed here just this past weekend (Feb 17-28, 2023) This was the worst hotel experience our family has had with any property in over 20 years. While the staff were very friendly and I think they wanted to help, they did not seem to have the ability to actually do anything to improve our stay. The problems started as soon as we got into our room.  We found the hide-a-bed broken.  When unfolding the bed it obviously had something wrong as it would not fully extend from the sofa. After some effort the mattress came out and unfolded but the head of the bed was about 6 inches lower than the foot. When we informed the front desk they made a note but did not offer any other remediation, assistance or suggestions.  Second, and very minor but still annoying, was the lack of pancakes at breakfast.  There was a large sign promoting hot fresh pancakes but none of the items for pancakes were available. Only one stairwell was open and there was no indication that the other stairs were closed except for a note on the stairwell door that was unreadable until you were already at the door. However, the very worst part and the reason we will not recommend to others nor plan a stay at another Holiday Inn Express ourselves was the noise that continued without stop all night long.  The noise was not from a guest but was from the music being played in the lobby.  It was loud enough in our room on the second floor that we were unable to sleep more than a couple broken interrupted hours the entire night.  It sounded like someone was playing heavy bass and drum music all night long; like there was a dance party going on.  When we contacted the front desk about the noise the staff was very nice but unable to do anything to alleviate the situation as the volume controls were behind a locked door that he did not have a way to access. For the inability to sleep if i could rate the stay as zero stars i would.  For all the problems, our room should have been free!! Nice staff, but a terrible hotel if you want to relax/sleep!!!!

Unfortunately, my family and I had a horrible experience at this hotel. It started with checkin. We rented 2 rooms. I called and asked for the 2 rooms to be adjoining week before our trip. I was told they would be. I got an email a few days before our trip asking if we accidentally duplicated our reservation or did we really want 2 rooms. I emailed back saying it was not a duplicate and we did want 2 rooms and we had adjoining rooms reserved. That employee confirmed we had 2 adjoining rooms reserved and said she was putting us on a different floor but still adjoining rooms. We go to check in and the front desk person (who was very rude) told me I was not allowed to have adjoining rooms because we had 2 king rooms reserved and adjoining rooms were only 1 king and 2 queen. I said I didn't care about the beds but cared a lot about have adjoining rooms. I told him about other employees saying I had them reserved but he moved my reservation to 2 rooms that were not adjoining and in fact were the worst rooms on the property. We were on the first floor and both rooms (not adjoining) smelled like sewer smell and one of the rooms smelled like someone peed on the bed over and over again. They offered to move the one room but it smelled too and it was right by the door and far away from the other room. We endured the smell and gross carpet for 2 nights because we had to. I will NEVER stay at this hotel again and will tell everyone I know not to stay at this hotel. And I will probably not stay at another Renaissance hotel either. That employee was mean and snooty and should be fired.

Great hotel