Hotel terbaik di Que Vo District

The cons are many: -We arrived at 10pm and were given rooms right away. Great! Once we settled in, the hotel called to let us know we would be charged 50% of the room rate for checking in early. Not great! Never seen a hotel to do that before. After I pointed out they never mentioned anything to me about this surcharge beforehand, they relented, but bad first impression nonetheless. -During one of the hottest days of the summer, the electricity went out 4-5 times, each time lasted from 15-20 minutes. One time was during a massage session. It was sweltering. - Crazy miscommunication issues with the staff. I had great expectations: we had a personal butler named Ms. Mai Luong, and Ms. Ngan Nguyen from the activity team reached out to curate an itinerary for us. I booked a spa session at 8am for my dad, and a bell therapy session at 8am for me and my mom. They even printed the itinerary out for me, there were messages and all. We rushed breakfast to get to our activities on time. The spa people then made my dad wait for 30 minutes because they said I booked the 8h30 session. (I had the message with Ms. Mai Luong that said otherwise.) The bell therapist said the class was at 7am and it was over. It was actually quite hilarious. Even the hotel people couldn't agree among themselves - Ms. Ngan Nguyen insisted there was another bell session at 8am for us, but the bell therapist said nope. -The fans in our room (303 and 304) did not work. Had to call the technicians to come fix them. Room 303's fan was finally fixed. Room 304's fan was still not working by the time we left. - For a hotel advertised as a retreat away from the crowds with a focus on peaceful environment, the hotel had a curious way of doing it. They held events for big groups at the main restaurant. Ok no problem. But what with the big stereo system that blasted their godawful karaoke singing? What about other guests that came for the peace and quiet? Some inconsiderate guests also made a lot of noises around the bell therapy area and the spa, disturbing people who desperately wanted to unwind. There should be better sound-proofing or some signage asking guests to lower their voices. - The swimming pool is advertised on the website as being ”year-round”, which means heated. Not only is it ice cold, the water is murky and dirty. We did not come back. The good things: -Good location on top of a hill that has great view of the city. Breezy and airy and calm (when there is no karaoke singing.) -Fresh flowers and fresh fruits in the rooms. -The staff was nice, despite the issues. They gave us some juices to make up for the bad experience but still I had to be honest with my review, so other guests could adjust their expectations.

原本想要訂的飯店全部客滿了, 找了這家附近評價還不錯的酒店, 比我預期的要更好一些, 房間寬敞舒適, 還有會中文的工作人員, 整體令人滿意

不錯哦，值得去。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。山水晚點風景好

第二次住這家酒店了，特別喜歡帶獨立陽台的房間，酒店環境也很好，服務生很禮貌，樓下的咖啡館很nice。

”A wonderful business accommodation experience, with enthusiastic service at the front desk, making it feel like staying in your own apartment—convenient and comfortable. Perfect for short-term business travelers, offering great value for money.”

前台服务很好 trung hieu, Bach nga, thu nhung, kien cuong

Was suprised and disappointed when they tried to charge me for water from the minibar which I never consumed. Not the first time as on a prior occasion they tried to do the same with some snack. Obviously this is due to poor house keeping as they don’t clean rooms properly and replenish the items when a guest checks out. Be careful as I am sure I am not the first to have this bad experience.