Hotel terbaik di Como

Highly recommend DO NOT BOOK that horrible hotel! There are much better accommodations around. 03.09- 04.09 Me & my boyfriend paid 230 euros for one night's stay in that hotel (COMO) The receptionist (Cristian) said the policy of the hotel obliges us to pay the whole amount for accommodation while check-in. So we did. I paid the whole amount in cash. The next day 04.09 hotel charged me again the same whole price for my stay by using my card details. I called reception, and Claudia told me that she will call me back, but she never did, she left home without telling any colleagues about my problem. I called reception again the next day and Claudia when she heard that it's me she said that I have to wait for an answer. I asked her how long because I need my money and I want to know when will I have it back, but she dropped the phone! DROPPED THE PHONE! So I don't even know what to do, it is super humiliating to face such an attitude, should I bag the hotel to get my money back?! They do not reply to the emails, do not call me back, or hang the phone if I call. I don't want to go to the police, but what else can I do?! The hotel in Como and the hotel in Milan have two different owners, so even in Milan, they said that they can not do anything to help me. It's the first time in all my travel experience I face such rudeness and unprofessionalism. Apart from that, we did the checkout at 11.15, so we were 15 min late. The receptionist (Claudia) charged us 15 euros (1 euro per minute) for the late checkout. More of that, she insisted that I should pay as well for the late checkout for the other guests, that Im not related to! Because we booked our rooms at the same time for her it means that we are friends and I will pay for them as well! I couldn't do anything since she had my card, I was obliged to pay. The other guests, paid for their rooms separately, with another card, but Claudia still charged me those 40 euro! That is unacceptable! I was very mad, so I told Claudia the trough ”That is the worst hotel I had ever stayed” and Claudia replied, ”YOU ARE THE WORST CUSTOMER EVER”. Apart from all that, the rooms are very poor, the view is horrible! For many years there are the construction works in front, so that will be the view from your balcony! The walls are so thin that you can literally hear all the conversations of the other guests. Thank you for reading that, I hope you will make the right choice and find another place where a guest is not treated that badly for their own money. Good luck

We have stayed in a lot of boutique 5 star hotels but none have paid attention to detail more than this one. They get to know their guests and treat you like a family member. Every single aspect of the stay is curated and they don’t miss a step on anything. The property is absolutely stunning. We booked a corner junior suite and never wanted to leave it. The staff ensures your room is perfect when making it up and at turn down. Everything you could possibly need is in the room. This is what I mean by detail. And the entire property is so spotless and luxurious. The staff is also the highlight. Every single person we interacted with was so incredible and provided world class service. The view of the lake and the location of the property is absolutely perfect. We hated checking out and wish we could have stayed longer.

I stayed with my sisters in a triple room , 2 singles and a put you up bed , the room was nice , two balconies but no views, the room was cleaned daily , the position of the hotel is great , just outside the wall of como so a 10 minute walk to the lake. The pool was cold but we had a swim, the staff were helpful all the time, extra pool towels provided.

The best possible location, right on the square, two minutes from the lakes edge. Clean, plenty of white cotton sheets and towels, spacious shower with nice smellies provided etc. Moustach (apologies for spelling!) on reception was lovely, quick check in (early too!) and must also recommend the €15 per person breakfast. I am coeliac and they were very good catering for Gluten Free. My only pointer would be that Italy often follows a rule that aircon can’t be below 22. So it did feel that our aircon wasn’t quite adequate. Reception did provide a fan which helped and we slept well mid August. I went with a friend as part of a wider trip but do intend to return to Como with my husband, I will be rebooking at the Alberto Firenze. You couldn’t ask for more!

This hotel is well located (although initially difficult to find), being only a short walk away from the centre of Como. The rooms are small but perfectly fine if you’re doing a little break at the lake. Breakfast is simple but does the job. The room that we stayed in was right on the main road, had an air conditioning control which didn’t work meaning we were left with either leaving the windows open to stay cool, but hear all of the traffic in the main road next to the room, or shut them, be hot and have it more quiet. Staff are helpful and will look after bags etc on your final day. Only actual main complaint came right at the end of our stay where one of the staff members got overly annoyed that we didn’t have cash to pay for 2 bottles of water, despite paying everything else on card. He raised his voice at us, we were happy to pay or figure it out but he was almost too angry to work it out. I would recommend staying here, just make sure you’ve got cash for water!