Pengguna Tetamu
25 Julai 2024
We had a pleasant stay BUT the check in was not a good experience. We were thankful that we got to check in at an earlier time (around 1-1:30pm) but we were disappointed that upon arrival no one helped us with our luggage. We have 1 large size luggage and 1 small one. After checking in, we were told that we are going to be assisted by one of their staff to our room. We expected that our luggage will be brought to our room but no one did that. The staff who assisted us did not really assist as helping with our luggage, she was just accompanying us to our room, she could not assist us because this staff might not be able to carry our big luggage so we did not ask her to carry it for us. Its just hard to carry the luggage because the room is far from the lobby and the pathway going to the room is not flat or smooth that is suitable for the luggage to be pushed. We had to carry our luggage all the way to our room.
Good points are, the room is huge, the pool is large enough. Breakfast is decent. Wifi is good.
Bad points, that time our cellular network has no signal, brown out some times but good thing they have generator.
Please be mindful of your guests. From the arrival, to departure please be aware of their needs. The hotel itself is very good but the service should be improved.
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