lindsay s
5 Julai 2024
myself and my family went to the Balcomie links hotel, for a meal while passing through the seaside towns one evening,Went inside, was seated fairly quick and the place seemed to be clean and a good environment. First half of our experience, served by a lovely young waitress, took orders efficiently etc especially on a busy evening! it was also noticed that the waitress was “manning the ship” and taking care of most tables aswell. the second half of our night took a slight twist unfortunately, the previous mentioned waitress was busy so we were given a waiter, young man, black-dark hair, who unfortunately let the experience go down ( which was a shame as the waitress took good care of our family) the waiter brought out our food, and it was as if he was clueless on what the dishes were, although he didn’t take the order you would know what your taking out. The plates were dumped infront of us, not saying what dish is what, then sulked away. also following the unfortunate downturn of the evening, The waiter had an oder, although i understand the waiter seemed a teenager, speaking for my family and our experience, it was just a bit unsanitary as he was handling food and working within hospitality. After being served, and ate our food, We were given desert menus by the young man and we didn’t really see him after that, as we were expecting him to come take our order. although the young waitress who, bless her, was on a constant roll of helping tables and effectively doing her job, came to save the night. there was a slight wait on the deserts coming out, but i entirely understand that it was a busy night and i utterly sympathise with the young waitress, as she was so busy and constantly trying to help everyone. overall, a decent experience but a shame as there was points that let us down.
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