Mercure Sydney

These "mass production" hotels are definitely not my cup of tea. The room was spacious, but the dust blowing and circulating in the room was quite impressive. I could see it under the spotlight beam from the reading table. The shampoo, conditioner, and body soap on those containers fixed to the bathroom wall were not replenished... One bath towel was black stained. The shower box is those open types, and the entire bathroom gets wet after a shower. I chose this hotel based on trip.com and Google Maps reviews (unreliable) and the cost, in comparison with other similar pricing hotels. Mercure is a low-end hotel proposition. The public spaces of the hotel corridors are worn out. Guest laundry, smelly, machines falling apart and cost money to be used (I gave-up). I was not surprised with what I got--pretty much what I would expect from Mercure, adding to that the expensive cost of hotels stays in Australia compared to other countries. The fact is: my standard is based on hotels in Asia (China and Japan) where the hotel operators and owners focus on providing hospitality service and strive to make guest experience the best, no matter the price point. It's not that Mercure is bad. It is just that the Western world simply got old and tired, and the Asian world is uprising and continuously perfecting and improving what they learned from the West in the past. An analogy: a Mc Donald's restaurant in China, Japan, Korea, or Singapore serve the burgers resembling the pictures in their adds and displays, and taste delicious. No in the West. I travel all over the world, and I know what works, is fair, cost effective, and pleasant. I am not after luxury, I am after minimalist but complete and flawless hospitality. And I didn't find it here.

Excellent location, just within 10 mins walk from Sydney Central Station, and also walking distance to China Town and Darling Sqaure etc. Many restaurants nearby and the room is spacious and neat. Highly recommend and will come agaIn next time.

Good location and staff very helpful. Near hotel have a restaurant .