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Hotel Boutique Los Balcones
4.5/540 Ulasan

Hotel Boutique Los Balcones

Cuenca|0.76km dari pusat bandar
We picked this hotel for the location and great reviews. The location is good, but the customer service at the front desk is very bad. First, at checkin they could not find my reservation until I provided a printed copy. Then the person replies “Oh, you booked thru the website.” Like that’s different from the usual way??? I don’t know. We go to our room, it’s nice, but the lamp on one side only works if you find the correct position for the cord. We see a bracket on the ceiling for a smoke alarm, but no smoke alarm. The safe in the closet is locked. On our way out to dinner, we stop at the front desk and ask them to unlock the safe while we are out to dinner. He says he will do it ‘right away’. I also ask about laundry service, and the front desk person says there is a price sheet in the closet. We thank them and leave for dinner. We return to our room after dinner. Safe is still locked. The guy at the front desk sees us return, and suddenly remembers he was going to unlock our safe “right away.” He comes up, unlocks the safe and leaves. There are no instructions to set a code, and setting a code is different from safes I’ve used in other hotels. I look for the laundry price list. Nope, nowhere in the closet. I hike back down to the front desk and try to explain there is no laundry price sheet in the closet. He follows me back up to the room, looks in every drawer in the closet. No price sheet. He tracks one down for me. Yes, these are minor inconveniences, and they were addressed (finally) but at unnecessary inconvenience to us. Thus the 3 star review. Hope other guests have a better experience than I did in my first two hours at this hotel.

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Hotel Berhampiran Tarikan Popular di Cuenca

Lihat hotel berhampiran tempat menarik yang popular di Cuenca

New Cathedral (Catedral de la Immaculada)

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Barranco

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Pumapungo Museo

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Rio Tomebamba

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Lihat Ulasan Tetamu untuk Hotel di Cuenca

Ingin menempah hotel di Cuenca? Lihat ulasan daripada pelancong sebenar untuk pilihan hotel terbaik.
Hotel Boutique Santa Lucia
4.5/543 Ulasan
The Hotel Boutique Santa Lucía is a former 19th century colonial house, so the facilities blend the luxury and charm of an old house with the comfort of the 21st century. Hotel staff deliver outstanding service at the front desk, restaurant and bar. I highly recommend this hotel, in the heart of Cuenca.
Oro Verde Cuenca
4.5/591 Ulasan
After a stressful drive from Guayaquil, we arrived to friendly, welcoming staff, delicious snacks, and hot tea. In our room there was a personalized card from the general manager and a beautiful spread of desserts. The hotel also went out of their way to accommodate a playpen and blanket for our 7 month old which she surprisingly slept amazingly in every night. We were able to see the river from our window which was very peaceful. The hotel is very quiet and relaxing. Although it was a short trip, we truly enjoyed our stay at Oro Verde Cuenca and are already planning our return!
Hotel Boutique Los Balcones
4.5/540 Ulasan
We picked this hotel for the location and great reviews. The location is good, but the customer service at the front desk is very bad. First, at checkin they could not find my reservation until I provided a printed copy. Then the person replies “Oh, you booked thru the website.” Like that’s different from the usual way??? I don’t know. We go to our room, it’s nice, but the lamp on one side only works if you find the correct position for the cord. We see a bracket on the ceiling for a smoke alarm, but no smoke alarm. The safe in the closet is locked. On our way out to dinner, we stop at the front desk and ask them to unlock the safe while we are out to dinner. He says he will do it ‘right away’. I also ask about laundry service, and the front desk person says there is a price sheet in the closet. We thank them and leave for dinner. We return to our room after dinner. Safe is still locked. The guy at the front desk sees us return, and suddenly remembers he was going to unlock our safe “right away.” He comes up, unlocks the safe and leaves. There are no instructions to set a code, and setting a code is different from safes I’ve used in other hotels. I look for the laundry price list. Nope, nowhere in the closet. I hike back down to the front desk and try to explain there is no laundry price sheet in the closet. He follows me back up to the room, looks in every drawer in the closet. No price sheet. He tracks one down for me. Yes, these are minor inconveniences, and they were addressed (finally) but at unnecessary inconvenience to us. Thus the 3 star review. Hope other guests have a better experience than I did in my first two hours at this hotel.
TRYP by Wyndham Cuenca Zahir
4.2/5101 Ulasan
Left Zahir hotel just a few hours after checking in. The staff although friendly and smiley, even hospitable, is absolutely abandoned by management and let them to tackle maintenance issues improvising and making up excuses for the collapsing infrastructure of the hotel. NO HOT or even Warm water!!! That’s right l, the 4 star hotel had issues with their water heating systems and for a couple hours they were givings a run a round and not directly telling us that we checked in for our 13 night stay at a hotel advertised as one if the best, which really deliver one of the worst. Again, the staff tried their best, I must mention Santiago, who when out if his way to make our family comfortable, and yet, in the absence of a manager on duty, at a hotel occupied to full capacity, NO MANAGER or duty. Do not pay Zahir this much money for even a night. You will be sorry.
Hotel Ines Maria
4.3/55 Ulasan
I absolutely loved my stay at this beautiful hotel located near the San Sebastian neighborhood. Quaint and charming in a wonderfully restored mansion converted to what is essentially a bed and breakfast. I stayed 6 nights and then another night on my return to Cuenca. Both rooms were clean, comfortable, with quality mattresses, good pillows, plenty of hot water and thick, sumptuous towels. Breakfast was fruit, eggs, roll, cheese, juice, coffee and yoghurt with muesili with variations each day. Maria was amazing and went out of her way to ensure i had a good stay, as did the remaining staff. I have nothing but good things to say about my stay here.
Santa Lucia House - Forum
4.5/5101 Ulasan
酒店精緻典雅,房間不大,但讓人感到舒適。位置在老城中心,去哪裡都很是方便。和昆卡的城市氛圍十分契合!

Soalan yang Kerap Ditanya

Maklumat Perjalanan Setempat

Harga TertinggiRM 1,172
Harga TerendahRM 43
Bilangan Ulasan1,386
Bilangan Hotel741
Harga Purata (Hari Bekerja)RM 289
Harga Purata (Hujung Minggu)RM 298