Pengguna Tetamu
8 Februari 2023
This hotel is a scam. We booked a family room with 2 queen beds (1m6*2m) but when we get there, the room is mossy, 2 beds are very small, the toilet door is broken and can’t close properly. When we complained to the reception, they said the toilet door can’t be fixed and recommend us to use curtain to close the toilet door with is riddiculous. We have to move out right away. The manager don’t charge us anything. I would not write this comment if after 3 days I went back to the hotel to return the motobike I rented and the male staff charge me 1 day extra fee (because I return the bike late 1 hour). Usually if you return late one hour, they don’t charge or charge half price. How come a hotel do this dirty tricks to take money of the customers? And all the photos they advertise is new, but reality is different. When I leave the hotel, I wanted to call back to review the situation with the manager, but the male staff pick up the phone and said this hotline is not Pergola hotel. I would like to review this so everyone know how some small hotels do business here in Da Nang
Terjemah