Pengguna Tetamu
31 Januari 2023
Please read this before making a booking at this hotel * We had booked into this hotel so we could take advantage of the Fire Luau at the venue and Paddleboarding the next day. We checked in and 10 minutes later checked out! I had booked a 2 bedroom room for me and my mother and father in law. Positives: Lovely lady on reception Outdoor pool looked pleasant Literally on beach front Negatives: Literally EVERYTHING else! The hotel as you drive in is very dated. First impressions were not great. As we entered the reception, the lady behind the counter was juggling answering the phone and checking in guests. She was professional. Whilst in the reception we heard an argument between a male member of staff and a customer who was informed she could use the outdoor pool facilities but the male staff member refused because she had already checked out and therefore wasn’t entitled to use the pool! In the reception area, again it looks very dated and in need of some attention, the bathrooms and walls leading to the bathroom were crumbling and appeared rotten. Toilet area not clean. We entered the lift, and parts of the flooring had been taped down where it looked like there had been some damage. We were on the third floor. The corridor leading to our room showed doors that looked like they had been broken into, and a general lack of attention. The room next door to us had been smoking ***** and with kids running in and out of their room. When we got to our room, I was disgusted! It looked like it had been shot at or blasted open by police. This door was the same as all doors leading to our room. It wasn’t a 2 bedroom room, it was a 1 bedroom room with a bed in the lounge that was partitioned off but had no door on. The room was dated, and immediately we all felt dirty and unclean – the thought of staying even one night filled us with dread! The nicest part of the room, was the balcony, although basic meant we wasn’t in the room! There was a puddle of water under the sofa – not sure why or where from. Air vents were filled with dust, fur and clearly hadn’t been cleaned for some time! The furniture looked like it was Ikea and hadn’t been updated for many years! We left the room within minutes of getting there. If I had any faith that this was a one off bad room then we would have asked for another room, but it was clear from the outset that this was the standard of the hotel. I went to reception to check out and explained why. The lovely receptionist was surprised to hear that the hotel and room was not upto standard. She said she would inform the manageress but the manageress wouldn’t give us a refund. We decided to cut our loses with the hotel, as well as the Fire Luau which is situated inside the hotel. Our logic was that if the hotel was that bad, the entertainment and food is likely to be bad also. Do not look at the pictures on their website and think they are upto date as they are not! PLEASE PLEASE do not book with
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