Hotel Rekaan Unik di London

We are 100% satisfied with our 5 nights stay with Cheval, the best service apartments hotel in London overlooking tower of bridge and tower of london. WE FEEL LIKE HOME. The best location in London. 2 mins walk to Tower of London 5 mins walk to tower bridge. A pier infornt of the hotel which takes us toany attractions by uber boat. The restaurant downstair is fabulous and we celebrated our son's 17th birthday. They serve best pasta. We booked 2 bedrooms apartments and were assigned 7 G very spacious room with fabulous river view.The rooms are equipped with highest facilities great amenities [ top quality shower gel lotion slipper, bath ropes 3pin plug and super super comfortable bed and pillow. ] Their kitchen is very modern equipped with dish washer, fridge and all utensils. They have very big laundry room. We booked Cheval Grand Edinburgh as well for 2 nights stay. Worth the price.

We decided to spent our Easter holiday in London at Marriott Countyhall. The hotel is very charming and located in a strategic position. The staff at the reception was extremely kind and professional and assisted us for every necessity. I would like to personally thank the restaurant staff Cissa and Nayema who treated us like a family and helped us with our little boy (renamed banana boy). I would have liked more attention during the check in (for example guests should be accompanied to the room) and at the entrance of the hotel (only one guy helped us to take in the baby stroller). I hope to be back soon in London Marriott Countyhall!

Our stay at the Conrad London St. James from March 16th to the 20th was truly amazing! This stately looking luxury hotel is physically located in the heart of London within close proximity to all the wonderful ”must see” attractions. The neighborhood appeared very safe, close to public transportation and if desired, very easy to find taxi service. Staying at this fine hotel allowed us to experience a ”royal stay” from the moment we arrived and were warmly greeted at the front door. Customer service is an obvious priority as set forth from the front desk to their cleaning crew. Their attention to detail rates 5 stars in every way imaginable in my opinion. The entire hotel is immaculate, the staff is professionally trained, extremely pleasant and very efficient. The lounge was wonderful,, the breakfast offered was over the top and the Blue Boar Pub was very comfortable and spacious filled with a happy clientele. An excellent value!!!

Be careful of being unknowingly charged with a ‘discussionary charge of tips’ (supposed to be A Conpulsory charge of tips, don’t be fool by the name, it is non-discussionary) AFTER CHECKING OUT of the hotel. I was being charged with a discussionary charge of the tips on the credit card automatically without being informed upfront after I checked out and left the hotel. When I checked out, i was informed at the counter that they were closing their account for previous day and they would help me check out my room and email me the invoice of my stay after they finished closing account. As a result, I innocently left the hotel since I thought a 5-star hotel would not have anything gone wrong. However, I was totally wrong until I saw extra charges on my credit card while not receiving any so called invoice from the hotel at all. I then reached out to Trip.com to request for the invoice that they have promised to send to me and it was then I was informed that the extra charges were from a discussionary charge of tips. I wasn’t happy about the way this was done hence I requested for a refund for this since it clearly stated this is a DISCUSSIONARY fee, not a compulsory fee. However, I was informed that this is a Non-refundable fee and my request was denied. Out of so many hotels I have stayed, it is unbelievable that in a 5-Star hotel, I was forced to pay something that wasn’t even being informed upfront. In addition, with the fee name suggested, it is a discussionary charge of tips NOT a compulsory charge of tips, the hotel has forced the customers to pay it as COMPULSORY CHARGE OF TIPS. In addition, the hotel services were very inefficient and lot of rooms for improve. We ordered for an in-room meal and we were told that it would take about half an hour to deliver. Hence we waited, and until an hour later, there was no update on our meal and we had to make a call again to check for the progress of our meal. It was then we knew there was a delay in the meal. By the time we done with our meal, we made the call again to request for someone to collect the plates, we literally waited for more than an hour and had to call twice before someone came to pick up the plates. This shouldn’t have been the service received in a 5-star hotel and the worst of all, the hotel should have more transparency in their charges and should have informed the customers on the charges upfront before the actual charging. When we signed for the amount paid for the meal, there were no statement on the discussionary charge of tips at all, and we didn’t expect there would be as we were not even informed. It is not that we are unwilling to give the tips and we did give the tips during the stay. However, it made us very uncomfortable that we weren’t informed anything upfront and it was charged to my credit card AFTER we CHECKED OUT of THE HOTEL. It made us feeling very unsafe to provide the credit card to the hotel as they can charge whatever charges they want after checking out the hotel. In addition, it is a discussionary charge, isn’t it should be discussed before I was being charged? If not it should be called a a compulsory charge of tips.

Lobi hotel berbau sangat sedap, dan ketika kami pergi pada Krismas, pokok Krismas besar diproyeksikan di dinding, yang mempunyai suasana perayaan. Ada minuman sambil menunggu. Restoran di tingkat atas juga hebat dan berbaloi untuk dibelanjakan. Lokasi hotel juga sangat senang, sangat bagus ~

We celebrated my birthday with friends in a beautiful private dining room at Hans Grill (the restaurant that belongs to 11 Cadogan Gardens) and had an absolutely amazing time. The table looked gorgeous, champagne and wines that we had preordered were cooling when we arrived, and Giovanni, our waiter for the evening, made sure everyone got a drink within seconds after they arrived. Our three course meal came with two amuse bouches (a very nice and delicious touch!), and the food from starter to main and pudding was absolutely delicious (and very good portion sizes!). The restaurant's atmosphere was fantastic, and we all agreed that this is a perfect restaurant for a celebration - very chic, but still relaxed; delicious and healthy food choices, and great wines at reasonable prices. Thank you to the whole team at Hans Grill, but especially to Giovanni, and to Tatiana (their Director of Sales & Marketing) who helped us plan the event - we had a fantastic time (and we will definitely be back).

London has the best and widest variety of boutique hotels. The Henrietta, by the Experimental Group, was a delightful surprise. I took a chance, especially since my significant other had never been to London. I had not been since 2019. The toilet was broken upon our arrival, but they, specifically Christina, proved that good hotels are not just about what is great, but how they handle problems. Within hours, our bags were moved across the street to their newer property. The room had a plush deep red window seat. It was on the 3rd floor -- which given Henrietta Street is now a pedestrian street, is good for eliminating noise. The room was much larger than one I had had at the nearby Charlotte Street Hotel. The Nespresso was appreciated. The soap products were so good we ordered them. The soups, towels, sheets, all the kinetics, were all of a very high quality. The street itself is central to everything but not overwhelmed by its touristy surroundings. Eating on the street was a delight. Oysterman might be some of the best fish I have ever eaten. Frenchie was very good, and easily recommended. Even their own Italian restaurant was very good almost great. The chef had a thing for pepper flakes. Avo was a truly great breakfast with wonderful people. And yes, a lot of avocado. A boutique is intimate so you have to interact with the same staff repeatedly; they were all true professionals in what they did. Thank you, Christina. So says the Outspoken Traveler.

Not the place to stay if you want to sleep! Pros: The hotel itself is very well located. The rooms are nice and the beds are comfy. Cons: VERY noisy. We were kept awake by the thumping music from the rooftop bar until 1am (our rooms were on the 10th floor and the bar is on the 16th floor so the noise must be worse in the higher up rooms). We knew the hotel was carrying out maintenance but The hotel website states that there is construction work during business hours Monday - Friday. This is untrue. We are currently sat in our room on Saturday morning watching the builders on the scaffolding outside our room. You cannot have your blinds open during the day if you are in the room and when you check into the room the blinds are closed. So all in all not a great stay and we would not return or recommend. Would also say that we don’t feel it’s particularly family friendly and we had to leave the bar at 5pm as no under 21s allowed after then (we totally understand that children are not allowed in the bar after a certain time but to ask us to leave with a 13 year old at 5pm seems unnecessarily early). My 13 year old was actually quieter and better behaved than several of the over 21s!!!! A shame really as we were looking forward to our stay.

We simply cannot say enough wonderful things about The Franklin! We just returned yesterday and had the most amazing vacation and a big part of that was due to The Franklin. Staff are very friendly, the neighborhood is quiet (especially if you have a garden view), and the South Kensington tube stop is less than a 10 minute walk. We started off in a Superior Room which was larger than we anticipated and the only thing I felt was missing was a full length mirror. Bed was very comfortable and we greatly appreciated the complimentary bottles of water. We then got moved to an Executive Suite because the A/C went out in our room and that was also delightful. The steam room was a nice, relaxing experience. Everything inside was beautiful and clean. The real treat at The Franklin was the breakfast! This was included in our particular package and it was out of this world delicious! The coconut/pineapple porridge, avocado toast, and pastries were my absolute favorite. Hopefully we can be back in London in a few years and there is no doubt we will be back at The Franklin!

My family booked four rooms here and the trouble started as soon as we arrived. One room was on a different floor. The room got swapped out but the replacement room was of a lower standard, no bidet, no bath, only one sink & the room was much smaller. The room that was swapped wasn’t serviced on two occasions and a request had to be made each time to get it done. The most annoying thing for our family was that we hadn’t been told that there was to be a wedding on the Saturday with a disco in the pool which was directly under our rooms. This meant that the pool was out of use for Saturday for all hotel guests and the noise! I know it’s a wedding but if we’d have known we’d have booked on a different floor. No one slept until midnight!! The food was great, the hotel was fantastic for its funky style and the staff did try their hardest to fix this massive oversight BUT at the end of the day it’s just not good enough to expect paying guests to sit on top of a sound system banging out until midnight. We really liked all the staff we came into contact with as they were very helpful and friendly.