Song Hotel

Our first booked room left much to be desired, dirty windows and unkept lawn with many insects in the courtyard. I asked for a room change and management swiftly not only changed but also upgraded us to a two bedroom villa and were very apologetic. I really did enjoy my stay and would recommend this place to all families and couples.

This Hotel is located on beautiful grounds, however it is a real shame that they are letting the weeds takeover everywhere. Still very pleasant to walk around the complex with all the trees, flowers, lake, swans & ducks, but it breaks your heart to see the weeds taking over everywhere and there is what once would have been a beautiful Rose Flower path and the roses are still flowering but no maintenance at all and weeks are taller than the rose bushes and all they seem to do is just the grass and forget the rest. Rooms and facilities were very clean, so I was impressed. Room layout is excellent and very, very big with a courtyard and external spa, you start to relax as soon as you walk in the door. The only thing that put me and my wife off is the mahjong table in the main room on the first floor. TV had no movies and no English Chanels at all. Food in the All Day Dining (Chinese Restaurant) was very nice but limited. Breakfast was not a very big selection and probably because it is not peak season, however it also was not very good and put us off even trying the Western Food for dinner and went across the road for fast food instead. Staff were very nice and polite. We want for my wife's birthday and apart from the impressive building structures, there was no WOW factor for the overall experience.

非常棒的酒店，中式建築，每間小院都有自己的名字，房間寬敞而乾淨，湯池的水一客一換，水很乾凈。酒店到融創很近，步行過條馬路就到了 管家kiko服務非常貼心周到，車接車送，回覆信息也非常及時。很棒的體驗，下次還會再來。 建議：酒店沒有小童遊樂設施 這個比較單一

先説優點： 1. 房間夠大，居家感很好。 2. 園區的別墅挺多，每户都有自己的名字，比千篇一律的酒店多了些文趣。 3. 管家提前加了微信，到之前把房間加熱，我們到得晚，很貼心把下午茶打包送到房間。 4. 早餐很棒，除了略少特色外非常全。 再説不足： 1. 酒店設施寫了地暖但其實是中央空調，沒感受到地暖。 2. 泳池和 SPA 跟隔壁施柏閣共享稍微遠點需要車送。春節前去 SPA 服務能力不足，沒法同時服務兩個人。 3. 客廳電視不支持投屏，酒店數字電視有點無聊。 4. 院子裏的温泉只有晚上 7-11 水温合適可以泡，如果早上起來能泡就更好了。

生日選擇的一家酒店 酒店kiko提前聯繫做了佈置 送的蛋糕也是現做的 非常好吃 我們很喜歡 kiko對於我們的入住這些都非常關心 跟進的也不錯 小朋友跟我們都很喜歡 小缺點就是窗簾關不嚴 早上被光晃醒了 總體還是很不錯的

已經是第四次入住了，每年帶家人來泡泡温泉打打機麻已經快成為一種習慣。酒店整體美觀大氣，靜謐祥和；房間大而不空，設施優良；地理位置優秀，出門有得吃有得玩；工作人員也是態度良好，有求必應。五星評價，實至名歸。