Hotel Edinburgh dengan Spa

Excellent and good quality hotel with excellent service. Good location as it’s just next to train station.

Me and my husband recently stayed Monday to Friday at the beautiful Marriott hotel holyrood Edinburgh. We treated ourselves for our anniversary and booked a very lovely and comfortable deluxe king room ,the huge walk in shower in the bathroom is amazing. Beds are comfortable and the rooms are very decent and very clean . We didn't have breakfast just booked the room for our stay as was plenty of places close by cowgate ,royal mile even walking down to grass market area for food ,from breakfast to evening meals ,and so close to main attractions We did use the other facilities like the pool and sauna which was lovely. The check in Staff were really friendly,easy check in on day we arrived and we had a dessert left in the room with happy anniversary message as a welcome which was lovely little touch . One little thing which is properly going seem silly and petty to some but we had a expensive box of chocolates that we had brought with us had been brought as a gift with a expensive bottle of wine and cards we brought to open the morning of our anniversary,I left the chocolates out on the table in the room on Thursday when we went out for the day and we was in early evening,husband had thought I had eaten quite a lot of the box as most had gone ,i know sounds petty to some but I don't quite think it's right for staff ,only staff come in your room to change towels etc while your out and help themselves,if I was giving a box of chocolates to staff I would do so on last day we hadn't checked on Thursday all our stuff was in the rooms our check out day was Fridays morning. But other then that it was a wonderful stay

This hotel bears no relation to the previous Edinburgh Marriot it may have a new carpet and paint but it's a disappointing experience , the staff lack experience and customer focus many of the customer service have been deleted . We booked a suite the TV would not accommodate a firestick to watch Netflix and the bathroom was shabby and the room could do with a proper clean bathrobes supposedly supplied were missing when we complained we were given one grubby replacement instead of two . Breakfast was fine and a good choice was available, we stayed frequently at the Edinburgh Marriot and sadly we will not return as Delta have obviously cut costs and deleted the customer focus that made you forget about the rough edges .

Fantastic hotel stayed before, breakfast is a little on the expensive side especially if you only want one part of the breakfast so we ordered breakfast to the hotel which wasn’t a problem with all the local cafes around. Will be back

前台check in，由於早上到的，本來以為還不能check in，沒想到給了房間，還挺好的。不過後麪發生的事情有點影響好評，給的房卡打不開，重新回到前台設定，弄好了回房間，門是打開了，結果不是我訂的房型。訂了大床和沙發床的房間，給了我一間衹有大床房。於是又回到前台…前台説是攜程和他們酒店系統不一樣，所以他們無法確定我訂了有沙發床的房間。再給他們看確認信，説幫我找經理。讓我們現在的房間先用着。於是我們出去玩，準備晚點再回來。到了晚上，還是沒有房間，經理又要我重新出示確認信。然後説衞生還在打掃中，預計一個多小時給我房間，會打電話到現在的房間。結果一個多小時，終於給了要的房間。哈哈哈，也是蠻折騰。

The hotel is great if you want to be out of the city and close to the Botanic Garden. Great free parking and a Starbucks onsite make it a great choice and good value for money. Only a mile from the coastline.

晚上check in時，櫃檯一名服務員態度極差，我預訂的是家庭房，一check in 的時候，佢就話叫我補錢，因為在登記時只有兩個大人名，沒有填兩個小朋友資料所以一定要我補錢先可以比小朋友入住，我同佢解釋他亦不理會，話一定要補錢，我話我book嘅係家庭房，如果只得兩個人入住，我點解要book這種房間？我同佢講因為填表時只可以填兩個人，加唔到第三第四位，但佢一路堅持要我補錢乜嘢都唔聽我講，態度極差，最後另一個職員幫我再查清楚才給我進房間。

Stayed at this hotel with my toddler while getting a new boiler. They have been so accommodating. Can’t recommend highly enough. Plus sides were dog friendly, last minute alterations, fast room service and pool for me and the toddler. Breakfast can be improved but it was okay.

Our assessment of our 3 night stay at the Waldorf was mixed. The hotel was very nice and as a Diamond member we were upgraded to a castle view room. The complimentary breakfast was very good and the front desk staff were generally helpful. We did have a problem one night with the light fixture leaking water from the ceiling. This may have been due to a rainstorm one night and staff brought a bucket to catch the leaking water. The biggest problem, however, occurred after checkout. At the time of checkout I was told that the hotel printer wasn’t working so they would email me my receipt. Since all 3 nights were paid for with HH points I asked if there was a zero balance and was told yes. Later that day I received the final bill and was charged over $1,000 on my credit card for all three nights. I immediately called the hotel and was told by in house reservations staff that my reservation had been cancelled when I didn’t show up. I reminded them that we had been staying with them the last 3 nights and had no problem at checkin on the scheduled day. In fact I confirmed our arrival time several hours before checkin. So they didn’t know what the problem was but would talk to the reservations manager when they were free. In the meantime I called the Hilton diamond desk and again was told that someone had cancelled my stay with points and it had been rebooked by someone as a cash stay and they were not sure what the problem was. My points had even been put back onto my account by someone. By now I am a bit irritated. I finally receive a call back from the hotel reservation manager who tells me that the Waldorf had a computer glitch on our arrival date and that all hotel reservations had been cancelled and had to be manually reentered by hotel staff. However, Hilton hotels have no way to make reservations using points so they made them as a cash payment. Thereby the $1,000 bill. Now glitches are bound to occur sometimes. However, all of this angst could have been avoided by telling me at checkin about the problem and I could have immediately rebooked the room using points while standing at the front desk. The hotel did ultimately reverse the charges and apologize. However. this shouldn’t happen at a property like the Waldorf.

This is not a 5 star hotel! I have to be honest, I have stayed in many 5 star hotels across Asia and to come to Scotland I had hoped for better. I booked this hotel for two nights with my daughter who is in her 20’s. Check in was swift and the twin room we were allocated was basic and not very big. Our room overlooked the Usher Hall and Castle. Breakfast the first morning was very disappointing. There is no buffet breakfast, only al a carte. You were to choose a starter eg. Porridge, overnight oats and then a main: full cooked breakfast, pancakes with bacon. However, all the food came together, which meant that if we’d eaten the yogurt first, the main courses would have been cold. I complained to two different servers and neither of them offered so much as an apology. To use the One Spa, you have to have booked a spa room or pay extra…definitely not worth it. This should be included for all rooms. Don’t book this hotel, there are many better hotels in Edinburgh for the same if not less money.