MMrasjunTraveling to Nanjing with friends, we chose the Novotel Nanjing Central (Xin Jie Kou), an established brand, and booked three rooms.
Pros: The location is excellent, right in the city center with convenient transportation. There are many snack shops downstairs, a Ruixing Coffee and a Peet's Coffee across the street, and an M Coffee right in the lobby. It's easy to get anywhere. They upgraded our rooms for free after we communicated with customer service before check-in, which was very much appreciated. The rooms were clean, the bathroom lights were bright, and there was a mini-fridge. As it's an older hotel, it's understandable that some of the facilities are a bit dated.
Cons: The front desk staff checking us in had a sour face. She took our IDs but before finishing our check-in, she started assisting the next person in line. I simply said, 'First come, first served, please handle us one by one.' I don't think I said anything wrong, but the shorter front desk lady immediately put on a stern face. Keep in mind, the front desk service is crucial for a hotel's image, especially for an established four-star hotel. The most disappointing aspect, however, was the breakfast. The duck blood vermicelli soup broth was clear, bland, and tasteless, and the breakfast selection was very limited, not meeting four-star standards. My friend had a cold and cough and asked if they had any emergency medicine like Tylenol or cold medicine, but they didn't, which is surprising for a four-star hotel. The breakfast here is significantly worse compared to other Novotel branches.
Tunjuk Lagi