Merchants Manor Spa

Stayed Saturday and Sunday night. Friendly welcome and a room upgrade. All the staff were really friendly, special mention to Simon. I recommend the Sunday sleepover which includes a fabulous roast. Easy walk into town. Will definitely return.

I’m extremely disappointed with the state of the gym and spa facilities at Merchants Manor. When I first joined, I expected a clean, well-maintained environment, but unfortunately, it has gone rapidly downhill. First and foremost, the presence of black mould in the spa area is completely unacceptable—it’s both unpleasant and a serious health hazard. The jacuzzi has never worked , with no clear sign of when (or if) it will be fixed. There is also no sauna, despite this being advertised as part of the facilities. The decking outside is dangerously slippery, making it an accident waiting to happen ( I see accidents out there a lot and slip most days ). Myself and others have asked numerous times for the management to sort out a rubber mat to walk across but nothing has happened.To make matters worse, the two deck chairs provided are covered in black mould, making it impossible to use them comfortably. And yet, despite all these issues, management has decided to increase membership prices by 30%! It’s outrageous to demand more money when the quality of service is rapidly declining. I strongly urge potential members to look elsewhere until these issues are properly addressed. I certainly won’t be recommending this place unless serious improvements are made.

A lovely chilled weekend away, calm so relaxing, staff amazing, thankyou for making our weekend. Room was amazing, bed really comfy best couple of nights sleep, totally recharged Staff were very kind, professional, helpful, nothing was too much trouble

Had a lovely’s stay with my family over Christmas time. The staff were super nice and helpful. The restaurant was perfect and the pool facilities were very relaxing. I would highly recommend it if your are planning a trip to Cornwall this year.

With a little trepidation my wife and I decided to have our first Christmas away from the hustle and bustle of entertaining family. What an excellent decision we made to spend our Christmas at Merchants Manor. Without exception all the staff were friendly, efficient and made us feel at home. The food was excellent and we enjoyed a fantastic seven course christmas lunch. The hotel was beautifully decorated and we loved the 'chocolate table'. We stayed in the main hotel and our room was lovely. Enjoyed a swim and sauna on boxing day. Nothing seemed to be too much trouble for the staff (not that my wife and I are demanding) and it was lovely to meet other couples enjoying their Christmas. Absolutely recommend the hotel and we would have no hesitation in visiting again. Thank you to all at Merchants Manor for making our Christmas so enjoyable

Our 2nd Visit to Merchants manor for 6 nights over the Christmas period. We were welcomed & checked in on arrival by Simon who helped carry our bags to our room. He pointed out the Christmas programme & what to expect over the festive period. The staff were friendly & some remembered us from our visit 6 months earlier. We were able to park close to the main entrance & felt our car was secure. Throughout our stay all the staff were polite, helpful & friendly & appeared genuinely interested. We enjoyed a full & varied breakfast each day & were able to sit with views over the garden & sea beyond. The room was large & comfortable so we were able to relax between our visits to see family locally. Being Christmas we chose to spend time in the lounges socialising with other guests, enjoying drinks & an abundance of chocolate that was available to help ourselves each day. Over the festive break (3/7) all meals were provided . We were very pleased with the quality, variety and portions although Christmas lunch was a banquet which exceeded our expectations & appetites. Sioned, Simon & the team made us feel like house guests rather than customers & they clearly put a lot of thought & effort into making it a success. Singles, couples & groups were all seen relaxed & interacting as much or as little as suited them & we certainly felt at home sat on big sofas beside the log fire. There was always a senior member of staff around to ensure residents were welcome & happy. When we left Simon showed us the rooms in the main house so we could choose our favourite for our next stay. We’d never stayed in a hotel for Christmas before, however we were so pleased we chose Merchants Manor where we thoroughly enjoyed our stay & even Santa found us and left a thoughtful gift outside our door on Christmas morning.