Hotel Mesra keluarga di Naples

預訂了海景房，超級棒，每天早晨朝暉灑進房間，正面是Ovo城堡，陽台上風景無限。酒店中規中矩，早餐廳更是雙面海景。 從這裏去各個景點方便，出租車出門就有；吃飯、咖啡座附近就很多選擇。 前台的服務很友善，特別是Rossella，她特別耐斯，英文又棒，還幫我搞定乘公共交通去龐貝遺址的路線和火車來回時間表，太優秀了！ 牆裂推薦這家酒店。

地理位置優越，距離景點很近，而且還是很多一日遊的集合地點或可以接送的地方。以前有其他人的評論説電梯不好使，在預訂酒店時我很猶豫，但入住後發現電梯很好使。價格合理

I loved my stay here. Their biggest strength is by far their staff. I have read here that some people found them rude and obnoxious. That was NOT my experience at all. For me, they were helpful, kind and a good laugh. For a woman travelling on her own, that is honestly such as blessing. The social spaces were lovely, vibrant and welcoming. There were always people there, but until midnight or so, never over crowded or felt like your were suffocating. Past that point, it was party time! They also had a roof terrace, which was a nice touch. I loved the key app, which gave you access to the entire building and room via your phone. It was super efficient and safe. You also didn’t need to worry about carrying around a key with you (or losing it!) The place was always clean - and I had no complaints about the showers. Never had to queue. Granted there was no hot water on 2/3 days but it was 35 degrees outside so didn’t mind too much. One thing that I would change is the beds. They were too small (I, at 5ft 7in/172cm was too tall) and they would creek and shake throughout the night. Overall though, would go back.

Hotel adalah segala yang kami mahukan, kakitangannya sangat ramah dan membantu. Kami berasa sangat selamat dengan semua langkah pencegahan yang diperlukan. Biliknya sangat moden dan balkoni adalah bahagian terbaik. Pemandangannya luar biasa dan kami duduk setiap malam untuk melihat bandar dan pelbagai pertunjukan bunga api. Pasti akan mengesyorkan dan berharap dapat kembali suatu hari nanti!

Pour notre troisième séjour dans ce bel établissement de standing, nous sommes absolument enchantés. L’hôtel a fait l’objet d’une rénovation très réussie, en gardant son âme. Un grand merci à Marco, Monsieur « clés d’or », et toute l’équipe de réception. Déjà impatients d’y retourner.

The service in the hotel was quite poor. The night we arrived the bar and restaurant were both closed, this was very disappointing as we had planned to stay in the hotel that evening as we had been travelling for the day. It turned out that the restaurant was closed for the duration of our stay and there was no food available until 19:00 each day, meaning that when we wanted to avail of the pool and terrace we had to leave to get lunch. The terrace had chairs and couches but no sun loungers. There was a middle aged man in a suit working there each evening, I believe his name was Antonio. He was very unpleasant. Our room was only cleaned after our first night. The following day our bins were emptied but the room was not cleaned. We received a turn down service on only one night and for some reason our dirty towels were refolded rather than replaced (we knew this as one of them had a tear in it). Our sheets were not changed even though there is a notice in the room saying that they would be changed after our third night. Also the hairdryer in the room was extremely poor. Breakfast served in the morning offered pastries, yoghurt, fruit, ham, cheese and a small hot food offering. There were additional items such as fried/poached eggs that you could order for an extra charge. The rooftop terrace was a sun trap with a large pool and towels available.

Tricky to rate. Gritty old university neighborhood with narrow streets and excellent graffiti. Wonderful old common rooms on 3rd floor including a small SE facing patio. But not open until 10 am. Large remodeled rooms on 2nd floor were divided into guest rooms . Room 111. End of October so nice and cool at night. We had a king bed, one chair, two bedside tables, an armoire and plenty of room besides. Bathroom on the European small side but all the usual features. All a little worn but functional. Very large window buried in a thick wall looked on central courtyard, now for parking. Noisy until early evening then dead quiet. But… we got some GI bug before we arrived and were vomiting and diarrhea sick, aches and miserable. After a long night the room and bathroom were very untidy. We told the front desk and housekeeper completely cleaned things up for the rest of our stay. So, service when we really needed it. We were stuck using cabs to get around as we were too creaky and miserable to walk. Front desk called and they promptly arrived. Very inexpensive to the bay and rail station. We have certainly stayed in more luxurious and up to date hotels but this one stepped up when we needed it.

I absolutely loved staying at this hotel. The location is perfect, a lovely safe area, central and close to the metro and port. The hotel is stylish, fresh and clean, my room was just lovely and had the largest, most comfortable bed I've ever slept in. Great shampoo and shower gel products, a good mini bar with sensible pricing, great housekeeping & a lovely included breakfast with plenty of options, we were even provided with breakfast in a bag to take with us on our last morning with an early start. What adds to the experience is the fabulous staff, every single person was friendly and helpful, we couldn't have asked for more. Esraa on reception is so warm and lovely, she clearly loves her job and goes out of her way to be attentive to ensure that guests are super happy. A highly recommended hotel when visiting Naples.

Albergo storico, bellissimo e tenuto con ogni cura dei particolari. Personale gentilissimo. Ubicazione splendida e panorama dal fantastico solarium da lasciare senza parole

My husband and I stayed at Santa Chiara Boutique Hotel for 1 night before we left for our flight from Naples. This is a beautiful, small boutique hotel. Our room was huge and had a lot of little nice touches. It's located in the middle of the historical center so everything is right out your door. We did, however, have a difficult time finding the hotel. Cars can't go all the way through on the street because it is blocked on one end so our cab dropped us off at the end of the road. We walked up and down the crowded street with our bags and could not find the door to the hotel, despite using google maps to guide us. After getting help from an employee from a nearby gelateria, we finally were able to find it. The main door is a big ”wall” filled with graffiti and the sign for the hotel is tiny with tiny lettering that we had walked past multiple times but was just difficult to see. It would have helped if the hotel had informed us ahead of time as to where the entrance is and what to look for. Once inside, Marco, the front desk manager, was very welcoming and showed us to our room. The other issue we had was getting coffee in the morning. The Naples marathon was going on that day and roads were being shut down so we had to leave the hotel early to avoid the road closures. Our room had instant coffee that we planned on having before leaving for the airport since we would miss breakfast. We asked Marco for a little milk for our coffee that we could keep in our room refrigerator. He told us that the front area had coffee 24 hours complementary and he showed us an espresso machine as well as american coffee. He said that someone is at the desk 24 hours and to just ask for milk in the morning and the front staff would get it for us. Early the next morning, my husband went to the front area to get our coffee and the person working could not find any milk and said the american coffee was a day old. We were disappointed that with such a small hotel (only 10 rooms) this was not worked out beforehand and that the night staff should have been told that we would be getting coffee in the morning. All in all, a very nice hotel but not 5 star service.